Network Engineer / Technology Consultant
Location: Farnborough
Working Pattern: 5 days per week on site
Type: Permanent
Salary: £55K-£75K
Clearance: Active DV clearance
Company: Tektora, supporting a growing IT consultancy
We are looking to add a DV Cleared Network Engineer/Technology Consultant to our team in Farnborough who deliver a secure network support service.
You will be supporting complex network environments in highly regulated industries, serving as the first point of contact to customer incidents, covering a breadth of networking technology stacks, and owning cases from inception through to resolution.
This role would suit someone who enjoys network troubleshooting, communicates well with both technical and non-technical audiences, and wants to further develop their career in networking. You'll work alongside an experienced team of network engineers at a growing IT consultancy.
The Role
You will be involved in:
- Providing network support, troubleshooting, and implementation support within Cisco networking environments.
- Triaging and resolving cases raised by customers within defined SLAs.
- Building an understanding of each customer's network environment to enable faster, more accurate fault diagnosis.
- Communicating regularly with customers to keep them updated on case progress.
- Following escalation processes where appropriate, with clear and well-documented notes/updates.
- Maintaining and improving knowledge articles, processes and procedures, and the tooling used to deliver the service.
- Identifying recurring issues and feeding them into problem management and service improvement.
Key Experience Required
- Active DV clearance.
- Able to work on site in Farnborough, 5 days per week.
- Strong Cisco networking skills, evidenced by CCNA/CCNP or equivalent hands-on experience.
- Good understanding of routing, switching and secure network environments.
- Experience in an IT service desk, network support or similar role.
- Familiarity with an ITSM tool such as ServiceNow or Jira Service Management.
- Clear communicator with a methodical approach to troubleshooting.
Desirable Experience
- Experience with technologies from across the Cisco product portfolio.
- Experience in defence, government or other high-assurance, highly regulated environments.
- Experience supporting complex enterprise or managed service networks.
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Network Engineer / Technology Consultant in Farnborough employer: Tektora Limited
Tektora is an exceptional employer, offering Network Engineers the chance to work in a secure and high-assurance environment in Stevenage. With a strong focus on career development, employees benefit from clear progression pathways and the opportunity to collaborate with leading organisations in Defence and Cyber Security. The supportive work culture and commitment to maintaining industry standards make Tektora a rewarding place for professionals seeking meaningful employment.
