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For Companies At a Glance
- Tasks: Handle billing tasks, data updates, and customer queries in a supportive team.
- Company: Join Tekton Billing, the UK's leading telecoms billing platform provider.
- Benefits: Enjoy hybrid working, career progression, and industry knowledge in a fast-growing SaaS business.
- Why this job: Kickstart your tech career with an award-winning team and hands-on experience.
- Qualifications: Attention to detail, organisational skills, and a positive attitude are key.
- Other info: Great opportunity for growth in a collaborative and ambitious environment.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Job Type: Full‑time
Hybrid Working:
- First 8 weeks: Fully office‑based (Monday–Friday) for onboarding
- Ongoing: 3 days in the office / 2 days from home
About Tekton Billing
Tekton Billing is a fast-growing SaaS business and the UK’s leading independent telecoms billing platform provider. We are proud to have recently been awarded Software Vendor of the Year at the CRN Channel Awards 2025, reflecting our commitment to innovation, quality, and exceptional customer experience.
Role Overview
The Billing Administrator is an entry‑level role ideal for someone eager to start or grow a career in technology, operations, or telecoms. You will report into a Senior or Lead Billing Analyst and focus on hands‑on billing tasks, data changes, and customer administration, rather than managing customer accounts. This is a great opportunity to join an award‑winning platform team and develop your skills alongside experienced billing professionals.
Key Responsibilities
- Carry out day‑to‑day billing administration tasks, including manual data updates, configuration changes and data checks.
- Support Senior/Lead Billing Analysts during monthly billing cycles, assisting with validations and quality checks.
- Process customer requests and changes accurately and within SLAs.
- Raise, monitor, and resolve tickets through our internal systems.
- Assist with importing data files, reviewing exceptions, and completing corrective actions.
- Liaise with customers (via email and phone) to resolve straightforward queries.
- Escalate more complex incidents to Billing Analysts and collaborate to ensure timely resolution.
- Maintain accurate records and follow internal processes to a high standard.
- Contribute to continuous improvement of billing processes and customer experience.
Skills & Experience
- Strong attention to detail and high level of accuracy
- Good organisational and time‑management skills
- Confident using spreadsheets and general office applications
- A positive “can‑do” attitude and willingness to learn
- Clear and professional communication skills (written and verbal)
- Experience in telecoms, billing, finance ops, or data administration
- Previous exposure to customer support or ticketing systems
- Interest in technology and SaaS platforms
What We’re Looking For
This role suits someone who is:
- Early in their career and keen to grow within a successful tech business
- Comfortable with operational tasks and structured processes
- Curious, proactive, and eager to improve how things work
- Reliable, detail‑focused, and takes pride in accuracy
Why Join Tekton Billing?
- Work with an award‑winning platform used by hundreds of UK telecoms partners
- Join an ambitious, collaborative, and supportive operations team
- Clear progression pathway into Billing Analyst and Senior Billing Analyst roles
- Modern hybrid‑working environment
- Opportunity to gain deep industry knowledge in a high‑growth SaaS business
Billing Administrator employer: Tekton Billing
Contact Detail:
Tekton Billing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Billing Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the telecoms and SaaS industry on LinkedIn. A friendly message can go a long way, and you never know who might have a lead on a job or can refer you directly to Tekton Billing.
✨Tip Number 2
Prepare for those interviews! Research Tekton Billing and understand their products and values. Be ready to discuss how your skills align with their needs, especially around billing administration and customer support.
✨Tip Number 3
Show off your skills! If you have experience with spreadsheets or data administration, bring examples to the table. Demonstrating your attention to detail and organisational skills can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people at Tekton Billing. Plus, it shows you’re genuinely interested in joining the team!
We think you need these skills to ace Billing Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Billing Administrator role. Highlight any relevant experience, especially in billing, data administration, or customer support. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Let us know why you're excited about joining Tekton Billing and how you can contribute to our team.
Show Off Your Attention to Detail: Since this role requires a strong focus on accuracy, make sure your application is free from typos and errors. We appreciate candidates who take pride in their work, so double-check everything before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Tekton Billing
✨Know Your Stuff
Before the interview, make sure you understand the basics of billing administration and the telecoms industry. Familiarise yourself with common terms and processes related to billing and SaaS platforms. This will show your enthusiasm and readiness to dive into the role.
✨Show Off Your Attention to Detail
Since this role requires a high level of accuracy, be prepared to discuss examples from your past experiences where your attention to detail made a difference. Whether it’s a project at school or a previous job, highlight how you ensured everything was spot on.
✨Ask Smart Questions
Prepare a few thoughtful questions about the company and the role. You might ask about the tools they use for billing or how the team collaborates during monthly cycles. This shows that you’re genuinely interested in the position and eager to learn more.
✨Demonstrate Your Can-Do Attitude
During the interview, let your positive attitude shine through. Talk about times when you tackled challenges head-on or took the initiative to improve a process. Employers love candidates who are proactive and willing to learn!