As the Change and adoption lead, you will have a number of challenging responsibilities including:
Engagement:
Work with the programme team to align on the case for change, the Why, What and how
Engage with senior stakeholders to articulate the programme vision and end state
Storytelling and ability to manage senior stakeholders through the deployment timelines
Create and execute a plan of engaging the regional leads to drive local transformations
Build and develop a sponsor coalition and a change network who embrace the change and help their colleagues to do the same
Define the change and adoption approach for the digital transformation
Ability to pre-empt resistance and manage their reduction
Adoption responsibilities
Define the KPIs which determine success and benchmark what good looks, considering lead and lag indicators for success
Report against these metrics to the programme team and create targeted action plans for areas in need of more support
Manage and monitor deployments and their success, implementing action plans and mitigations
User Experience Research
Identify the need for user research and the key personas needed to be engaged
Turn research findings into tangible outputs, whether training assets, targeted communication or more focussed business engagement
Marketing and branding
Ability to visualise, imagine and think beyond existing ways of working
Develop innovative and fun ways to introduce the product using concepts from marketing and branding
Create eye catching content, be bold and brave in trying out new ideas, colours, concepts
Ability to use in-house social media channels to promote campaigns
Run a hybrid mix of digital and face to face customer contact sessions to excite and educate
Explore the use of AI to introduce cutting edge marketing and branding thinking
Training
Lead the creation of a range of training channels and content, and ensure the business is set-up to embrace the change. From self-led, classroom-based to on-demand learning, byte sized and gamification we need to cater for all kinds of behavioural learning preferences
Communications
Create a multi channel, flexible and scalable communication approach, identifying key messages, communications channels and finding the balance between end-user scale and end-user impact
Programme & People Leadership, Problem solving
Work closely with programme team and market leadership teams to agree deployment timelines, sequencing, inclusions and exclusions
Attend regular stand-ups, be responsive, prompt and collaborative in approach
Anticipate and remove roadblocks to delivery. Ask questions when you do not understand, take ownership of problems and escalate when needed (remaining calm, knowing when to escalate, escalates with possible solutions)
Manage Risks and Issues through appropriate tracking and involving key members of the programme/project team as appropriate.
Experience
Experience of managing change within a global digital transformation programme
Experience of working in a banking environment, matrix organisation and change projects
Evidence of strong communication and influencing skills
Good verbal and written communication skills
Capabilities
Grit, resilience and ability to push through and complete the job at pace
Resourceful, build partnerships, trusted relationships and managing resistance
Change management, storytelling, stakeholder engagement
Content creation, disruptive marketing, use of social media for promotions / campaigns, basics of brandings
Use of AI to drive product adoption, customer reach, innovative campaigns, use cases and adoption analytics
Dealing with ambiguity and structured thinking / analytical skills
Independent decision Making
Leading self and Others
Critical thinking, analytical and problem-solving skills
Job Title: Change And Adoption Lead
Location: Birmingham, UK
Job Type: Contract
Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at https://www.allegisgroup.com/en-gb/privacy-notices.
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