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For Companies At a Glance
- Tasks: Manage voice recording technologies and ensure system reliability in a dynamic environment.
- Company: Join TEKsystems, a leading IT services company within the Allegis Group network.
- Benefits: Enjoy a full-time contract role with opportunities for professional growth and collaboration.
- Why this job: Be part of a critical team enhancing voice infrastructure with cutting-edge technology.
- Qualifications: Experience with Verint WFO v15 and strong communication skills are essential.
- Other info: This role is based in Birmingham or Sheffield, requiring 3 days onsite.
The predicted salary is between 36000 - 60000 £ per year.
A leading organization is seeking a highly skilled Voice Recording Engineer to support and enhance its voice infrastructure across contact centres and trading environments. This role is critical to ensuring the reliability, compliance, and performance of voice recording systems.
Key Responsibilities:
- Manage and maintain all voice recording technologies, with a focus on Verint WFO v15.
- Oversee the recording and transcription of phone calls across various business units.
- Lead a major Verint Evergreening Project, upgrading legacy servers to the latest infrastructure.
- Execute server refreshes and ensure high availability of recording systems.
- Collaborate with stakeholders across compliance, operations, and IT to meet regulatory and business needs.
- Provide Level 3 support for complex voice recording and infrastructure issues.
- Maintain and monitor hardware, software, and network components supporting voice recording.
Skills & Experience:
- Proven experience with Verint WFO v15 in a contact centre environment.
- Strong understanding of voice recording infrastructure, including servers, storage, and telephony integration.
- Experience supporting trading floor environments is a strong advantage.
- Familiarity with compliance requirements (e.g., FCA, MiFID II) for voice recording in regulated industries.
- Ability to manage multiple projects and priorities in a fast-paced environment.
- Excellent communication skills for stakeholder engagement and cross-functional collaboration.
Voice Recording Engineer employer: TEKsystems
Contact Detail:
TEKsystems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Voice Recording Engineer
✨Tip Number 1
Familiarise yourself with Verint WFO v15, as it's a key technology for this role. Consider exploring online forums or communities where professionals discuss their experiences and best practices with this system.
✨Tip Number 2
Network with professionals in the voice recording and contact centre industries. Attend relevant meetups or webinars to connect with potential colleagues and learn about the latest trends and challenges in voice recording technology.
✨Tip Number 3
Brush up on your knowledge of compliance requirements like FCA and MiFID II. Understanding these regulations will not only help you in the interview but also demonstrate your commitment to maintaining high standards in voice recording.
✨Tip Number 4
Prepare to discuss your experience with managing multiple projects in fast-paced environments. Think of specific examples where you successfully juggled priorities and how you ensured the reliability of voice recording systems.
We think you need these skills to ace Voice Recording Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Verint WFO v15 and any relevant voice recording technologies. Emphasise your skills in managing voice recording infrastructure and any projects you've led that relate to the role.
Craft a Strong Cover Letter: In your cover letter, explain why you're passionate about voice recording technology and how your background aligns with the responsibilities listed in the job description. Mention specific experiences that demonstrate your ability to manage multiple projects and collaborate with stakeholders.
Showcase Relevant Experience: When detailing your work history, focus on roles where you supported trading floor environments or worked in compliance-heavy industries. Highlight any achievements related to server upgrades or maintaining high availability of recording systems.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a technical role like this one.
How to prepare for a job interview at TEKsystems
✨Showcase Your Technical Skills
Make sure to highlight your experience with Verint WFO v15 and any other relevant voice recording technologies. Be prepared to discuss specific projects you've worked on, especially those involving server upgrades or maintenance.
✨Understand Compliance Requirements
Familiarise yourself with compliance regulations such as FCA and MiFID II that pertain to voice recording in regulated industries. Being able to discuss how you ensure compliance in your previous roles will impress the interviewers.
✨Demonstrate Project Management Abilities
Since the role involves managing multiple projects, be ready to share examples of how you've successfully juggled various priorities in a fast-paced environment. Highlight your organisational skills and ability to meet deadlines.
✨Engage with Stakeholders
Excellent communication skills are crucial for this role. Prepare to discuss how you've collaborated with different teams, such as compliance and IT, to achieve common goals. Show that you can effectively engage with stakeholders at all levels.
