At a Glance
- Tasks: Lead the design of a cutting-edge architecture for a large-scale contact centre.
- Company: Join a dynamic team at a leading tech firm driving transformation.
- Benefits: Competitive daily rate, flexible working options, and opportunities for professional growth.
- Other info: Collaborate with top-tier technology providers and influence strategic decisions.
- Why this job: Shape the future of technology in a fast-paced environment and make a real impact.
- Qualifications: Proven experience in enterprise architecture and strong AWS expertise required.
This senior Enterprise Architect role sits within a major transformation programme and takes full end-to-end ownership of the technical architecture for a large-scale contact centre business. You will lead the separation of an existing technology estate into a new, independent environment, operating at a strategic enterprise level to understand the current landscape and redesign integrations, workflows, and operating models. Rather than focusing on individual point solutions, you will define and own the overall enterprise design, bringing together multiple third-party technologies into a coherent, scalable and future-proof architecture that underpins a modern contact centre organisation.
Responsibilities
- Define and own the enterprise-level architecture for a large-scale contact centre technology estate, ensuring it meets current and future business needs.
- Lead the separation of the existing technology estate from the current technology operations function, establishing a new standalone technical environment.
- Analyse and unpick the current technology landscape to understand integrations, workflows, dependencies and constraints across the estate.
- Redesign end-to-end integrations, workflows and dependencies to support a modern, scalable and resilient contact centre business.
- Ensure the enterprise architecture aligns with business strategy, operational goals, scalability requirements and transformation objectives.
- Design and implement a Managed Service Provider (MSP) model to support and operate the new environment effectively.
- Lead the cloud strategy and build for the new environment, with a strong focus on AWS architecture and platform strategy.
- Oversee the creation and hosting of applications within the new environment, ensuring they fit within agreed architectural standards and patterns.
- Define and maintain architectural standards, patterns, guardrails and principles for ongoing and future platform development.
- Act as the architectural authority and primary interface with third-party technology providers and system integrators.
- Review and integrate vendor-specific solution designs into a single, coherent enterprise architecture that delivers interoperability and consistency.
- Ensure the overall architecture delivers interoperability, resilience, security, and performance across all platforms and services.
- Support the build-out of new technology teams aligned to the new organisational structure and operating model.
- Influence and shape the future technology operating model for contact centre services, including processes, roles and responsibilities.
- Provide architectural leadership and guidance across delivery, operations and transformation initiatives, ensuring adherence to the target architecture.
- Engage and manage senior stakeholders effectively, communicating complex architectural concepts in a clear and credible way.
- Collaborate closely with internal teams and external partners to ensure successful delivery of the new environment and ongoing evolution of the architecture.
Essential Skills
- Proven experience as an Enterprise Architect working in large-scale, complex technology environments.
- Strong background in designing enterprise-wide architectures rather than focusing solely on individual solutions.
- Demonstrable experience separating or re-platforming technology estates and standing up new technical environments.
- Deep understanding of integration architecture, including end-to-end workflows, dependencies and distributed systems.
- Strong expertise in AWS, including cloud architecture and platform strategy.
- Practical experience with contact centre platforms and technologies such as Avaya, Cisco, Genesys and NICE.
- Excellent stakeholder management skills, with the ability to operate credibly and influence at senior levels.
- Strong enterprise architecture, solution architecture and design skills across application and infrastructure domains.
- Ability to define and enforce architectural standards, patterns and guardrails in a complex environment.
Additional Skills & Qualifications
- Exposure to Managed Service Provider (MSP) models and their implementation in large technology estates.
- Experience working alongside system integrators and multiple technology vendors in complex programmes.
- Experience of enterprise-scale infrastructure design and architecture.
- Background in major transformation or separation programmes is beneficial, even if not specifically M&A-focused.
- Ability to communicate complex technical concepts in a clear and concise way to both technical and non-technical audiences.
- Strong influencing and negotiation skills to align diverse stakeholders behind the target architecture.
Location: London, UK
Rate/Salary: 350.00 - 400.00 GBP Daily
Enterprise Architect in Slough employer: Teksystems
As an Enterprise Architect at our London-based company, you will be part of a dynamic and innovative team dedicated to transforming the technology landscape of a large-scale contact centre. We pride ourselves on fostering a collaborative work culture that encourages professional growth and development, offering competitive daily rates and the opportunity to lead significant architectural initiatives. Join us to shape the future of our technology environment while enjoying the unique advantages of working in one of the world's most vibrant cities.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Architect in Slough
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone who’s already in the role you want. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website that highlights your past projects and achievements. This is your chance to demonstrate your expertise in enterprise architecture and cloud strategies, so make it shine!
✨Tip Number 3
Prepare for interviews like it’s game day! Research the company and its tech stack thoroughly. Be ready to discuss how your experience aligns with their needs, especially around AWS and contact centre technologies. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you an edge over others. So, what are you waiting for? Get your application in!
We think you need these skills to ace Enterprise Architect in Slough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with enterprise architecture, especially in large-scale environments. We want to see how your skills align with the specific responsibilities mentioned in the job description.
Showcase Your Technical Expertise:Don’t hold back on detailing your experience with AWS and integration architecture. We’re looking for someone who can clearly demonstrate their technical know-how, so include relevant projects or achievements that showcase your capabilities.
Communicate Clearly:When writing your application, keep it clear and concise. Use straightforward language to explain complex concepts, as we value the ability to communicate effectively with both technical and non-technical stakeholders.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Teksystems
✨Know Your Architecture Inside Out
Before the interview, make sure you thoroughly understand enterprise architecture principles, especially in relation to large-scale contact centre environments. Be prepared to discuss your previous experiences with designing and implementing architectures that align with business strategies.
✨Showcase Your Stakeholder Management Skills
Since this role involves engaging with senior stakeholders, practice articulating complex architectural concepts in a clear and concise manner. Think of examples where you've successfully influenced decision-making or navigated challenging conversations with diverse teams.
✨Demonstrate Your Cloud Expertise
Brush up on your knowledge of AWS architecture and platform strategy. Be ready to discuss specific projects where you've led cloud initiatives, focusing on how you ensured scalability and resilience in your designs.
✨Prepare for Technical Deep Dives
Expect to dive deep into technical discussions about integration architecture and workflows. Prepare to explain how you've tackled dependencies and constraints in past projects, and be ready to share your approach to redesigning end-to-end integrations.
