Description
Purpose of the Job
The Technical Business Analyst is a pivotal role in the team. The role holder will be partnering with our business stakeholders, vendors and technology team to ensure that our portfolio of Business Continuity and Incident Management applications is developed and managed in line with both Business and Technology strategies.
Responsible For
- Building effective relationships with Business Stakeholders, in particular the Product Owners within Business Continuity and Incident Management
- Understanding BCIM strategy and vision and how this aligns with wider BRR function objectives
- Understanding GFT priorities/strategy and participating in relevant workstreams to embed these into the team
- Ensuring our portfolio of global BCIM applications is developed and maintained in line with these strategies (The majority of current BCIM applications are SaaS and hosted on ServiceNow)
- Completing work related to Technology Controls, supporting the ITSO in ensuring the portfolio of BCIM applications meets these controls
- Managing the relationship between BCIM Technology and other IT teams within the bank to support our core deliveries
- Meeting with our vendors when necessary to support our core deliveries and inform our product roadmap
- Creating user stories to be added to our BCIM backlog
- Mentoring and coaching the junior BCIM POD team members, helping them to gain the skills and understanding required to fulfill their role in the team
- Using ServiceNow’s Strategic Planning Workspace ‘SPW’ to oversee the work to be completed by the team, making sure tasks and milestones are met
ESSENTIAL CANDIDATE REQUIREMENTS (XP, skills, competencies etc.)
Essential
- XP of working in a Global Technology organisation, overseeing product development and management, ideally in a Business Analyst or Technical Business analyst role
- Exceptional relationship management skills and XP required. A proven history of managing stakeholders at all levels of a Global organization.
- Excellent communication skills, both written and verbal. The ability to explain technical concepts to business stakeholders and vice versa
- The ability to understand complex business processes and how applications can be configured to support these processes
- XP of working in Agile teams
- XP of creating high quality user stories
Desirable
- Understanding of processes around technology delivery and management (including governance and controls)
- Knowledge of the ServiceNow platform
- ServiceNow Administrator certification
Skills
- operational resilience
- Ops Res
- OpsRes
- Incident Management
- Business Continuity
- ServiceNow
- risk
- resilience
Job Title: Technical Business Analyst – ServiceNow/Business Continuity & Incident Management
Location: Sheffield, UK
Job Type: Contract
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Technical Business Analyst – ServiceNow/Business Continuity & Incident Management in Sheffield employer: Teksystems
As an Azure Solution Architect with us, you'll thrive in a dynamic work culture that prioritises innovation and collaboration. We offer competitive benefits, including professional development opportunities to enhance your skills in cloud technologies, all while working in a vibrant location that fosters creativity and teamwork. Join us to be part of a forward-thinking company that values your contributions and supports your career growth.
