Senior Messaging Engineer

SENIOR MESSAGING ENGINEER

PERMANENT

HYBRID

Key Responsibilities:

• Maintain and manage core UC services, implementing improvements as necessary.
• Collaborate with IT management and other functional groups to design, develop, deploy, and administer collaboration services.
• Participate in product evaluations, system testing, and product lifecycle management.
• Enforce security controls when enabling new UC applications and features, while continuously documenting and maintaining these controls.
• Participate in both scheduled and unscheduled system maintenance, including change management, on-call, and off-hours systems support.
• Maintain a UC Service Catalogue detailing service definitions and the technologies utilized.
• Ensure governance of each UC application and feature, in line with Information Security and Governance (ISG) standards.
• Develop and maintain technical designs, standards, and process documentation for all UC applications and features.

Skills and Experience:

• Proven experience as a 3rd line Unified Communications Engineer.
• Expertise in designing, configuring, and implementing solutions within an organization.
• Proficiency in delivering, implementing, and supporting Microsoft Exchange (both Online and On-Premise).
• Experience in supporting Microsoft Teams.
• Proficiency in maintaining, supporting, and managing Cisco IronPorts (e.g., ESA).
• Experience with Mobile Device Management (MDM) technologies, preferably Workspace One.
• Strategic planning and decision-making skills to align IT with business objectives.
• Strong documentation skills.
• Ability to meet deadlines with a pragmatic approach to administration, governance, and risk management.

Benefits:

• Competitive salary
• Hybrid working policy
• Opportunities for professional development
• Comprehensive benefits package

Job Title: Senior Messaging Engineer

Location: Manchester, UK

Job Type: Permanent

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