Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team as a Production Support Specialist, tackling production incidents and ensuring smooth banking applications.
- Company: Be part of a leading bank, driving innovation in global banking applications.
- Benefits: Enjoy a hybrid work model with 3 days onsite and 2 days remote, plus opportunities for growth.
- Why this job: Make a real impact by resolving issues and enhancing customer experiences in a dynamic environment.
- Qualifications: 5+ years in IT support, strong communication skills, and expertise in Java, databases, and middleware required.
- Other info: Weekend and holiday shifts may be needed; this role offers a chance to lead and innovate.
The predicted salary is between 36000 - 60000 £ per year.
Production Support Specialist
Location: Bromley
WFH Split: 3 days onsite, 2 days WFH
Duration: September 2025 (will then roll for 12 months at a time)
Role Description
Application Production Support for a Bank’s Global Banking Applications, primary responsibilities are identification and resolution of production incidents.
Problem Management post incident resolution to determine root cause, mitigating actions, drive and track permanent resolution. Management of incident and problem tickets through the enterprise ITSM tool.
The role also includes:
- Capacity and Performance Management.
- Working with development teams for take-on and training of new services or significant upgrades.
- Providing support for Audits (internal and external).
- Stakeholder management, working closely with Business and Operations partners to understand KPI metrics to measure service stability to prioritize defect fixes and enhancements.
Required Skills:
- 5+ years of relevant IT experience (Production Support, ITIL, Release Support, Technical Implementations, or equivalent).
- Demonstrate flexibility, navigate ambiguity, and quickly establish credibility among technical peers.
- Excellent written and verbal communication skills (English).
- Proven knowledge in some or all of the following: Java/J2EE – Core Java, JDBC, EJB, & Java Web Services; Experience in Server-side technologies – SOAP/Restful services, XML/XSLT, XML, JDBC, AOP, MQ Micro Services & MuleSoft.
- Good knowledge of Middleware components such as Message Broker, IBM Websphere MQ, JBoss application server, MuleSoft.
- Strong operating system knowledge in Unix and Windows including strong scripting skills.
- Experience with Database technologies (examples Oracle, DB2 and PL/SQL) queries to support incident resolution.
- Knowledge of event driven and schedule driven batch processes.
- Experience of handling various production support roles (technical – L1/L2/L3) and hands-on experience in using at least 2-3 widely used monitoring/scheduling tools.
- Ability to be part of IT production support team providing front-line technical support to end users responding to issues related to Incident/Problem Management, Release/Deployment, Operational Readiness, Application Monitoring & Production Governance.
- Experience troubleshooting, analysis, research, and resolution using advanced query, programming skills, conduct root cause analysis, and identify mitigations/risk.
- Experience with real-time restoration, triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period.
- Ability to work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated/Independent releases, software/hardware upgrades, server upgrades, etc.
- Ability to assess initial severity, gather impacts, engage necessary supporting teams, and escalate as necessary to ensure timely restoration.
- Experience with on-call support for triaging problems, coordinating with various support teams across the organization and carry out activities related to incident and problem management.
- Ability to communicate with all lines of business and management the overall status and health of the application, contribute to automation, causal analysis, develop shared/common solutions, and proactively identify cross-functional or technical issues.
- Ability to suggest, implement ideas for enhancing the customer experience.
- Working on some weekends and bank holidays as part of a 5 day week shift pattern.
Desired Skills:
- Leads End-to-End maintenance responsibility of all production services related to technology. Work activities specific to Production Shared Services include: Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management.
- Actively engage and lead production support issues/incidents. Takes ownership of escalations and perform troubleshooting, analysis, researched resolution.
- Ensure production and performance SLAs are met and escalate issues which need attention.
- Performs analytical, technical, and administrative work in planning, installing, and supporting new and existing equipment and software under moderate supervision.
- Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Shared Services. Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, process improvements, standards and procedures.
- Exercises judgment within defined procedures and practices to determine appropriate action.
- Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests.
- Should have increased awareness and exposure to basic technical principles, concepts and techniques.
- Resolves complex issues. Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors.
- Support of on-call rotation for off-hours and weekend support as needed.
- Exposure to IMS DB/DC, REXX.
- Experience with banking or financial industry.
#J-18808-Ljbffr
Production Support Specialist | London, UK | Hybrid employer: TEKsystems
Contact Detail:
TEKsystems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Production Support Specialist | London, UK | Hybrid
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Java/J2EE, SOAP/Restful services, and Middleware components. Having hands-on experience or projects that showcase your skills in these areas will help you stand out.
✨Tip Number 2
Highlight your experience in incident and problem management, especially if you've worked with ITSM tools. Be prepared to discuss specific incidents you've resolved and how you approached root cause analysis.
✨Tip Number 3
Demonstrate your ability to work collaboratively with cross-functional teams. Share examples of how you've effectively communicated with stakeholders and contributed to service stability and performance improvements.
✨Tip Number 4
Be ready to discuss your on-call support experience and how you've handled high-pressure situations. Employers value candidates who can maintain composure and provide timely solutions during critical incidents.
We think you need these skills to ace Production Support Specialist | London, UK | Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant IT experience, especially in Production Support and ITIL. Emphasize your technical skills in Java/J2EE, Middleware components, and Database technologies to align with the job requirements.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your problem management skills and ability to work under pressure, as these are crucial for this position.
Showcase Communication Skills: Since excellent written and verbal communication skills are required, ensure your application is clear and concise. Use professional language and structure your documents well to reflect your communication abilities.
Highlight Relevant Experience: Detail your experience with incident and problem management, including any tools you've used. Provide examples of how you've successfully resolved production issues and contributed to service stability in previous roles.
How to prepare for a job interview at TEKsystems
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Java/J2EE, server-side technologies, and database management. Highlight specific projects where you successfully resolved production incidents or improved system performance.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've handled incident and problem management in the past. Discuss your approach to root cause analysis and how you implemented solutions to prevent future issues.
✨Communicate Effectively
Since excellent communication skills are crucial for this role, practice articulating complex technical concepts in a clear and concise manner. Be ready to explain how you would communicate status updates to stakeholders during incidents.
✨Understand the Business Context
Familiarize yourself with the banking industry and the specific challenges it faces regarding production support. Show that you understand how your role contributes to overall service stability and customer satisfaction.
