Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join a dynamic team as a Product Owner, driving product delivery and stakeholder collaboration.
- Company: Be part of a leading media and technology organisation that values innovation.
- Benefits: Enjoy a hybrid work model with flexibility and competitive pay rates.
- Why this job: This role offers hands-on experience in agile methodologies and a chance to impact product development.
- Qualifications: Strong communication skills and familiarity with agile processes are essential; experience with tools like Jira is a plus.
- Other info: This is a contract position based in Osterley, UK, with no visa sponsorship available.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Product Owner role at TEKsystems
Job Description
Join a newly formed team focused on enhancing Customer Experience & Engagement by shaping the digital customer experience. This role requires a Senior Product Owner to lead customer engagement journeys and drive improvements in digital experience capabilities. The position offers an initial six‑month engagement, working on critical missions to advance customer engagement strategies.
Responsibilities
- Lead and support the delivery and growth of customer engagement journeys.
- Develop a holistic view of the customer to improve self‑service and promote engaging content and tools.
- Leverage customer insights to enhance the digital customer experience across various channels including mobile apps, email, push notifications, telephony, and social media.
- Segment customers based on profiles to deliver tailored engagement strategies.
- Focus on key aspects of customer engagement missions, prioritising customer needs and satisfaction.
- Drive innovation and adaptability in response to customer feedback and evolving expectations.
- Empower customers with useful information and support, building trust through transparency.
Essential Skills
- Experience in customer engagement channels with a focus on improving and reshaping customer engagement.
- Proven track record as a Product Owner driving team performance to enhance customer experience.
- Ability to define and communicate a clear product vision aligned with business objectives.
- Expertise in prioritising features based on value and impact.
- Strong stakeholder management skills, building relationships with internal and external stakeholders.
- Experience in backlog management, creating and maintaining a well‑prioritised product backlog.
Additional Skills & Qualifications
- Experience in writing user stories and acceptance criteria.
- Proficiency in customer journey mapping and engagement strategies.
- Knowledge of agile and scaled agile methodologies.
- Experience with CACI segmentation and omni‑channel customer engagement deliveries.
Why Work Here?
This position offers the flexibility of working one day per week in either London, Edinburgh, or Manchester, allowing for a balanced work‑life integration. You will be part of a team that values innovation, transparency, and customer‑centric solutions, providing opportunities to make a significant impact on customer engagement strategies.
Work Environment
Work within a dynamic team that utilises advanced technologies and innovative strategies to enhance customer engagement. The role involves collaboration with various stakeholders and requires effective communication across multiple channels. The flexible work arrangement supports a healthy work‑life balance.
Location: Edinburgh, UK
TEKsystems is an Equal Opportunity Employer. Your personal data will be processed in accordance with our Privacy Notice.
#J-18808-Ljbffr
Product Owner employer: TEKsystems
Contact Detail:
TEKsystems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Owner
✨Tip Number 1
Familiarise yourself with agile methodologies if you haven't already. Understanding the principles behind agile will not only help you in interviews but also demonstrate your commitment to the role and its requirements.
✨Tip Number 2
Brush up on your communication skills, as being a strong communicator is key for a Product Owner. Practice articulating your thoughts clearly and concisely, especially when discussing product features and stakeholder needs.
✨Tip Number 3
Gain hands-on experience with tools like Jira and Confluence. Familiarity with these platforms will give you an edge, as they are commonly used for backlog management and documentation in agile environments.
✨Tip Number 4
Showcase your passion for media and content creation. If you have any relevant projects or experiences, be ready to discuss them. This will highlight your interest in the industry and align you with the company's focus.
We think you need these skills to ace Product Owner
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and ideal candidate profile. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Relevant Experience: Emphasise your experience with agile methodologies, product delivery, and technical documentation. Use specific examples from your past roles to demonstrate your capabilities in these areas.
Showcase Communication Skills: As a Product Owner, strong communication is crucial. In your application, provide examples of how you've successfully collaborated with stakeholders and facilitated discussions within teams.
Prepare Clear Documentation Samples: If possible, include samples of your previous work related to user guides, feature descriptions, or process flows. This will showcase your ability to create clear and effective documentation, which is a key part of the role.
How to prepare for a job interview at TEKsystems
✨Show Your Agile Knowledge
Make sure to highlight your experience with agile methodologies during the interview. Discuss specific ceremonies you've participated in, like stand-ups and sprint planning, and how they contributed to successful product delivery.
✨Communicate Clearly
As a Product Owner, strong communication is key. Be prepared to discuss how you’ve effectively liaised between engineering, product, and business stakeholders in the past. Use examples that showcase your collaborative mindset.
✨Demonstrate Documentation Skills
Since clear documentation is crucial for this role, come ready to talk about your experience with writing user guides, feature descriptions, and process flows. Mention any tools you’ve used, like Jira or Confluence, to manage documentation.
✨Express Your Passion for Usability
Convey your detail-oriented approach and passion for usability during the interview. Share examples of how you’ve prioritised user experience in previous projects, and why it matters to you as a Product Owner.
