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For Companies At a Glance
- Tasks: Manage and support Unified Communication technologies, ensuring operational stability and user satisfaction.
- Company: Join a dynamic team focused on enhancing communication systems for over 10,000 users.
- Benefits: Enjoy a competitive salary of up to GBP50,000 and flexible work options.
- Why this job: Be part of a collaborative culture that values innovation and continuous improvement in tech.
- Qualifications: Extensive experience in 3rd line UC roles and knowledge of Microsoft and Cisco technologies required.
- Other info: Work in Manchester or Stoke with opportunities for professional growth and development.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a Unified Communications Engineer to actively manage, support, and develop Unified Communication (UC) technologies across the business. You will contribute to the engineering and architecture disciplines by utilising your knowledge to plan, build, deploy, and support new and existing systems. You will be responsible for all technical collateral including high-level designs, standards, and incident response plans. Collaboration with other teams will be key to proactively monitor system performance, addressing and resolving any issues to ensure service availability is maintained and improved, leading to an enhanced user experience.
Responsibilities
- Maintain and manage all UC services, upgrades, changes, and service improvements, ensuring operational stability.
- Design platforms and services that are highly available and resilient to support a user base of over 10,000 users.
- Ensure all On-Premise and Cloud applications are protected and secured in line with information security standards.
- Maintain downstream products, govern updates, feature changes, and provide 3rd line support, ensuring each update is reviewed on schedule and aligns with the technology roadmap.
- Deliver all work proactively while liaising with multiple teams to drive solutions and meet deadlines.
- Present technology decisions that are supported by vendors and align with the current technology estate, outlining impact and risks.
- Manage Projects, Small Works, Service Improvements, and 3rd line BAU.
- Ensure each platform and service is correctly monitored with appropriate thresholds for KPIs and alerts.
- Manage service roadmaps, consistently reviewing growth and consumption.
- Create reporting packs to demonstrate platform health, version control, and feature management.
Essential Skills
- Extensive experience within an enterprise business in a 3rd line UC position.
- Experience managing feature changes and life cycle management.
- Ability to manage On-Premise and Cloud platform infrastructure through design, implementation, continual service improvement, and maintenance.
- Understanding of ITIL framework and best practices.
- Knowledge of identity management and hybrid ecosystems.
- Strong analytical and documentation skills.
- In-depth technical knowledge of Microsoft Exchange, Microsoft Teams, Cisco ESA, Mobile Device Management, and Mobile Access Management (such as Intune and Workspace One), and Message Hygiene including Filtering, EOP, and ATP.
- Experience in strategic planning and decision-making to align IT with business objectives.
- Ability to understand and deliver tasks and projects to business standards.
- Ability to work to deadlines with a pragmatic approach to administration, governance, and risk.
Location: Manchester, UK
Messaging Engineer employer: TEKsystems
Contact Detail:
TEKsystems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Messaging Engineer
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in Unified Communications. Being well-versed in platforms like Microsoft Teams and Cisco ESA will not only boost your confidence but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals in the Unified Communications space. Attend industry events or join online forums where you can connect with others who work in similar roles. This can lead to valuable insights and potentially even referrals for job openings.
✨Tip Number 3
Prepare to discuss your experience with incident response plans and service improvements during interviews. Be ready to share specific examples of how you've successfully managed UC services and improved user experiences in previous roles.
✨Tip Number 4
Showcase your understanding of ITIL best practices and how they apply to Unified Communications. Employers value candidates who can align IT services with business objectives, so be prepared to discuss how you've implemented these frameworks in your past work.
We think you need these skills to ace Messaging Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in a 3rd line UC position. Focus on relevant skills such as managing On-Premise and Cloud platform infrastructure, and include specific examples of your work with Microsoft Exchange, Microsoft Teams, and other technologies mentioned in the job description.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background aligns with the responsibilities outlined, particularly your experience in strategic planning and decision-making to align IT with business objectives.
Highlight Technical Skills: Clearly list your technical skills related to Unified Communications, including your knowledge of identity management, hybrid ecosystems, and ITIL framework. Use bullet points for clarity and ensure you provide context for each skill.
Showcase Problem-Solving Abilities: Provide examples in your application that demonstrate your analytical skills and ability to resolve issues proactively. Mention specific instances where you improved service availability or managed service roadmaps effectively.
How to prepare for a job interview at TEKsystems
✨Showcase Your Technical Expertise
Be prepared to discuss your in-depth knowledge of Unified Communications technologies, especially Microsoft Exchange and Teams. Highlight specific projects where you've successfully managed On-Premise and Cloud platforms, demonstrating your ability to ensure operational stability.
✨Demonstrate Problem-Solving Skills
Expect scenario-based questions that assess your analytical skills. Prepare examples of how you've proactively monitored system performance and resolved issues, ensuring service availability and enhancing user experience.
✨Familiarise Yourself with ITIL Practices
Since the role requires an understanding of ITIL framework and best practices, brush up on these concepts. Be ready to explain how you've applied ITIL principles in your previous roles to manage service improvements and lifecycle management.
✨Prepare for Collaboration Questions
Collaboration is key in this role, so think of examples where you've worked with multiple teams to drive solutions. Be ready to discuss how you communicate technical decisions and align them with business objectives, showcasing your strategic planning abilities.
