At a Glance
- Tasks: Lead the optimisation of shared enterprise platforms and enhance customer interaction journeys.
- Company: Join a leading UK pension group with a tech-driven culture.
- Benefits: Flexible hybrid working, competitive pay, and opportunities for professional growth.
- Other info: Dynamic role with potential for significant career advancement.
- Why this job: Make a real impact by aligning technology across multiple teams and driving innovation.
- Qualifications: Experience in technical product ownership and strong stakeholder management skills.
The predicted salary is between 50000 - 60000 £ per year.
Location: Manchester (Hybrid)
Contract Type: Contract
Duration: 6 months
Role Overview
One of the UK's leading pension groups are seeking a Technical Product Owner to join its Engagement Services platform team. This is a technology-led role focused on the ownership, optimisation, and alignment of shared enterprise platforms across multiple value streams. Unlike traditional Product Owner roles, this position operates purely from a technology perspective, ensuring that platforms are used effectively, consistently, and in a scalable manner across the organisation.
The role plays a critical part in enabling a coherent and efficient Customer Interaction Journey (CIJ) across marketing, sales, and customer servicing functions.
Programme Context
The Engagement Services team supports several shared platforms used across the business, including:
- Microsoft Dynamics (CRM and customer journeys)
- Optimizely (Content Management Platform & Digital Asset Management)
- Smart Communications (SmartComms) (customer communications)
These platforms underpin the end-to-end Customer Interaction Journey, covering:
- Marketing and campaign management
- Sales and advisor journeys
- Customer servicing and ongoing engagement
This is a shared platform model, with multiple business units leveraging the same technologies.
Key Objective
The core objective of this role is to provide centralised, technology-led product ownership across shared platforms, ensuring:
- Consistent and correct platform usage
- Alignment across business areas
- Scalable and reusable solutions
- Reduction of duplication and inefficiencies
Currently, ownership is fragmented, with multiple business Product Owners driving platform usage independently. This role will act as the central coordinating authority, aligning demand and ensuring strategic consistency.
Key Responsibilities
- Platform Product Ownership (Technology Lens)
- Develop a deep understanding of platform capabilities (Dynamics, Optimizely, SmartComms)
- Ensure solutions are:
- Scalable
- Reusable
- Aligned to platform architecture and standards
- Act as the authority on how platforms should be used across the organisation
- Demand Alignment Across Value Streams
- Collaborate with multiple business Product Owners
- Consolidate and rationalise requirements into a unified platform roadmap
- Identify and prevent:
- Duplicate solutions
- Conflicting requirements
- Inefficient use of technology
- Technical Prioritisation
- Lead or support prioritisation decisions across platform backlogs
- Balance:
- Business value
- Technical feasibility
- Platform constraints
- Act on behalf of senior product leadership where required
- Cross-Functional Coordination
- Act as the key connector between:
- Product
- Architecture
- Engineering
- Delivery
- Ensure these disciplines operate in alignment, reducing delivery risk and improving outcomes.
Key Challenges This Role Will Address
- Fragmented platform usage across business units
- Lack of consistent technical product ownership
- Over-reliance on key individuals to align teams
- Misalignment between product, engineering, and architecture
- Inefficient use of shared platforms leading to duplication and cost
Required Experience & Skills
Essential Experience as:
- Technical Product Owner, or
- Platform Product Manager, or
- Senior Functional Consultant moving into product ownership
Strong understanding of:
- CRM platforms (ideally Microsoft Dynamics)
- Customer engagement / journey platforms
Proven ability to:
- Align multiple stakeholders across teams
- Translate business requirements into technology decisions
- Make clear, confident prioritisation decisions
Desirable
- Consulting or advisory background
- Experience working across multiple teams or value streams
- Comfortable engaging with:
- Engineers and architects
- Senior stakeholders and leadership
Candidate Profile
The ideal candidate will be a technology-led Product Owner who:
- Understands platform architecture and capabilities (not just user-level interaction)
- Can operate effectively in complex, multi-team environments
- Is confident making decisions and driving alignment
- Brings structure and clarity to ambiguous or fragmented environments
Unsuitable Profiles
- Pure business-facing Product Owners without technical depth
- Backlog administrators or Jira-focused roles
- Candidates with only end-user exposure to platforms
- Individuals who avoid ownership or decision-making
Summary
This role is a strategic, technology-focused Product Owner position responsible for governing and optimising shared enterprise platforms. It requires strong stakeholder alignment, platform expertise, and the ability to drive scalable, coherent product decisions across the organisation.
Technical Product Owner in Manchester employer: Teksystems
As a leading player in the UK pension sector, our company offers a dynamic and inclusive work environment in Manchester, where innovation meets collaboration. We prioritise employee growth through continuous learning opportunities and a supportive culture that values technology-led solutions, ensuring that our team members can thrive while making a meaningful impact on customer engagement. Join us to be part of a forward-thinking organisation that champions efficiency and strategic alignment across shared platforms.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Product Owner in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its platforms. Understand how they use Microsoft Dynamics, Optimizely, and SmartComms. This will help you speak their language and show you're genuinely interested.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Technical Product Owner. Highlight your ability to align stakeholders and make tech decisions confidently.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Technical Product Owner in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Technical Product Owner role. Highlight your experience with CRM platforms like Microsoft Dynamics and any relevant tech skills that align with the job description.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this technology-led role. Share specific examples of how you've driven alignment across teams and made impactful decisions in previous positions.
Showcase Your Technical Knowledge:Don’t just list your skills; demonstrate your understanding of platform architecture and capabilities. We want to see how you can apply your technical expertise to optimise shared enterprise platforms.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Teksystems
✨Know Your Platforms Inside Out
Before the interview, dive deep into the platforms mentioned in the job description, like Microsoft Dynamics, Optimizely, and SmartComms. Understand their capabilities and how they fit into the Customer Interaction Journey. This knowledge will help you demonstrate your technical depth and show that you're ready to take ownership.
✨Align with Stakeholders
Prepare to discuss how you would align multiple stakeholders across different business units. Think of examples from your past experience where you successfully consolidated requirements or resolved conflicts. This will highlight your ability to act as a central coordinating authority, which is crucial for this role.
✨Prioritisation is Key
Be ready to talk about how you balance business value, technical feasibility, and platform constraints when making prioritisation decisions. Bring specific examples of how you've navigated these challenges in previous roles, as this will showcase your decision-making skills and strategic thinking.
✨Show Your Cross-Functional Coordination Skills
Think about times when you've acted as a connector between product, architecture, engineering, and delivery teams. Prepare to share how you ensured alignment and reduced delivery risks. This will demonstrate your ability to thrive in complex, multi-team environments, which is essential for the Technical Product Owner position.
