At a Glance
- Tasks: Design user-friendly experiences for a regulated payments platform and optimise customer journeys.
- Company: Join a forward-thinking company focused on enhancing customer experience in finance.
- Benefits: Competitive pay, flexible working hours, and opportunities for professional growth.
- Other info: Collaborative agile environment with a focus on impactful design.
- Why this job: Make a real difference in user experience while working with cutting-edge design tools.
- Qualifications: Proven UX experience, strong Figma skills, and knowledge of accessibility.
The predicted salary is between 50000 - 65000 £ per year.
The Role
Join as a UX / Service Designer at the heart of a product trio owning the end-to-end customer experience of a regulated payments platform. You’ll design critical journeys that drive enrolment conversion, trust, and regulatory outcomes — measured through real performance metrics.
Key Responsibilities
- Enrolment & Onboarding: Design and optimise the full journey with a focus on conversion
- Payment UX: Own the one-tap VRP confirmation flow and customer-facing payment experiences
- Notifications: Design compliant, user-friendly communication journeys (reminders, updates, consent renewal)
- Discovery & Research: Lead dual-track discovery, validate designs with real users (incl. vulnerable customers), and shape delivery-ready stories
What We’re Looking For
- Proven UX experience in regulated sectors
- Strong Figma skills with production‑ready specs
- Experience designing transactional/payment journeys with measurable impact
- Knowledge of accessibility, inclusive design, and vulnerable users
- Understanding of FCA Consumer Duty and/or Open Banking flows
- Comfortable in agile product teams and stakeholder‑facing environments
UX Designer in London employer: Teksystems
Join a forward-thinking company in London that prioritises innovation and user-centric design, making it an exceptional employer for UX Designers. With a strong focus on employee growth, you will have access to continuous learning opportunities and a collaborative work culture that values diverse perspectives. Enjoy the unique advantage of working on a regulated payments platform that not only challenges your skills but also contributes to meaningful outcomes for users.
