At a Glance
- Tasks: Provide top-notch AV support and desktop assistance in a dynamic office.
- Company: Join a vibrant tech company in the heart of London.
- Benefits: Gain hands-on experience and develop your IT skills in a supportive environment.
- Other info: Work full-time in a collaborative office, perfect for building your career.
- Why this job: Be the go-to tech hero, solving problems and supporting your colleagues every day.
- Qualifications: 2+ years in IT support with strong Mac and AV skills.
The predicted salary is between 30000 - 40000 € per year.
Key Responsibilities
- Provide AV support for meeting rooms, video conferencing, and onsite events.
- Deliver high-quality, in-person desktop support to end users.
- Deploy, configure, and support Mac hardware, including break/fix activities.
- Troubleshoot hardware, software, and connectivity issues efficiently.
- Log, track, and manage incidents through a ticketing system.
- Escalate complex issues where appropriate and ensure timely resolution.
- Support users across a modern SaaS‑based technology environment.
Must have experience in:
- Google Workspace
- Okta
- Jamf
- Slack
- macOS devices
- AV support
Additional Skills & Experience
- About 2+ years’ experience in an IT Support or Desktop Support role.
- Background supporting users within a SaaS or technology‑led environment.
- Strong hands‑on experience with Mac hardware deployment and troubleshooting.
- Confident providing AV and meeting room support.
- Experience working with ticketing systems and structured troubleshooting.
- Proactive, engaging, and approachable with strong interpersonal skills.
- Demonstrates a strong culture fit with a collaborative, service‑driven mindset.
- Comfortable working onsite full‑time in a busy office environment.
On site 5 days per week in London Office.
IT Support in London employer: Teksystems
As an IT Support professional in our London office, you will thrive in a dynamic and collaborative work culture that prioritises employee growth and development. We offer competitive benefits, including opportunities for skill enhancement in a modern SaaS environment, while fostering a supportive atmosphere where your contributions are valued and recognised. Join us to be part of a team that is dedicated to delivering exceptional service and innovative solutions in a bustling city setting.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support in London
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in London to connect with potential employers and fellow IT enthusiasts. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Show off your skills! If you’ve got experience with Google Workspace, Jamf, or AV support, consider creating a portfolio or a personal project that highlights your expertise. This can really set you apart when chatting with hiring managers.
✨Tip Number 3
Practice makes perfect! Before any interview, we recommend doing mock interviews with friends or using online platforms. This will help you feel more confident discussing your hands-on experience with Mac hardware and troubleshooting.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for proactive and engaging individuals like you. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace IT Support in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Mac hardware and AV support. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and engaging – we love a bit of personality!
Show Off Your Troubleshooting Skills:In your application, give examples of how you've tackled tricky tech issues in the past. We’re keen to know how you approach problem-solving, especially in a busy office environment like ours.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Teksystems
✨Know Your Tech
Make sure you brush up on your knowledge of Google Workspace, Okta, Jamf, and macOS devices. Be ready to discuss your hands-on experience with these tools, as well as any troubleshooting you've done in the past. This will show that you're not just familiar with the tech but can also handle it under pressure.
✨Showcase Your AV Skills
Since AV support is a key part of the role, prepare to talk about your experience with meeting room setups and video conferencing. Maybe even think of a time when you resolved an AV issue quickly. This will demonstrate your ability to provide high-quality support in real-time.
✨Ticketing System Savvy
Familiarise yourself with common ticketing systems and be prepared to explain how you've used them in previous roles. Discuss how you log, track, and manage incidents, and share examples of how you escalated complex issues effectively. This shows you understand the importance of structured troubleshooting.
✨Be Approachable and Engaging
Your interpersonal skills are crucial for this role. During the interview, be friendly and approachable. Share examples of how you've built rapport with users and worked collaboratively in a team. This will highlight your service-driven mindset and culture fit for the company.
