Job Title: 2nd Line Support
Job Description
This contract role offers the opportunity for an experienced Desktop Support Engineer to provide high-quality 2nd line support over a 6-month period. You will triage, troubleshoot, and resolve incidents and change requests raised through multiple channels, while maintaining a strong on-site presence and delivering exceptional face-to-face support. The position focuses on end-user device management, onboarding and offboarding activities, vulnerability remediation, and the maintenance of audiovisual equipment and stock levels.
Responsibilities Travel on-site to a Crawley office location 5 days per week. Triage, troubleshoot, and resolve incidents and change requests raised in person, by walk-in, email, phone, Teams messaging, or via ServiceNow tickets submitted by the Service Desk or through the self-service portal. Provide highly visible, face-to-face desktop support to staff, ensuring a professional and customer-focused service at all times. Diagnose laptop faults, perform software and driver updates, and carry out device replacement or reimaging as required. Deliver laptop upgrades, including RAM and SSD installation, and install bespoke software to meet user and business needs. Manage onboarding activities, including Active Directory
2nd Line Support in London employer: Teksystems
As an Azure Solution Architect with us, you'll thrive in a dynamic work culture that prioritises innovation and collaboration. We offer competitive benefits, including professional development opportunities to enhance your skills in cloud technologies, all while working in a vibrant location that fosters creativity and teamwork. Join us to be part of a forward-thinking company that values your contributions and supports your career growth.
