At a Glance
- Tasks: Manage IT projects for futures trading systems and ensure seamless operations.
- Company: Leading financial services firm in London with a focus on innovation.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Collaborative culture with opportunities to work on cutting-edge financial technologies.
- Why this job: Join a team that shapes the future of trading technology and make a real impact.
- Qualifications: 7+ years in IT support, strong technical skills, and knowledge of trading platforms.
The predicted salary is between 60000 - 80000 £ per year.
Job Location: London, United Kingdom
Job Type: Permanent
Rate / Salary: 60,000 – 80,000 GBP yearly
Position Description: We are seeking a highly skilled and self‑driven IT Support Manager, Futures to oversee and support our futures trading and clearing systems. This role involves managing end‑to‑end IT projects, ensuring system stability, supporting operations, and collaborating with internal teams and external vendors to deliver seamless trading infrastructure. The ideal candidate will possess strong technical expertise, troubleshooting skills, and domain knowledge of financial trading platforms and regulatory frameworks.
Key Responsibilities
- Deliver end‑to‑end IT projects comprising of futures trading and clearing systems, market connectivity, and clearing workflows.
- Prepare and manage detailed project task lists with timelines, identify risks, elevate issues, and coordinate mitigation strategies.
- Assist in the implementation of the system, upgrades, and testing activities.
- Handle technical inquiries from trading and operations desk.
- Provide hands‑on system maintenance, troubleshooting, and liaise with vendors.
- Monitor system health and availability, responding swiftly to incidents and anomalies.
- Formalise and update technical documentation, operational procedures, and user guides.
- Collaborate closely with cross‑functional teams and external vendors to support business and technology needs.
- Perform any other ad‑hoc duties as required to support the IT function.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or related field.
- Minimum of 7 years of experience in technical operations or systems support, ideally within financial services.
- Self‑motivated with the ability to work independently and as part of a team.
- Proficiency in SQL and Linux environment operations is essential.
- Knowledge of Futures trading/settlement systems and exchange connectivity; hands‑on experience with platforms such as ION, FIS, TT is highly advantageous.
- Proficiency in scripting languages (Python, Shell, PowerShell) for automation and reporting preferred but not mandatory.
- Strong troubleshooting skills and experience with system monitoring tools.
- Knowledge of regulatory frameworks (FCA, EMIR) and their impact on system operations.
- Excellent command of English – verbal and written.
Skills
- Application support
- ION
- Python
- FIS
- TT
- Shell
- PowerShell
- Regulatory knowledge
- Troubleshooting
- Platform experience
IT Support Manager - ION, TT, ICE employer: Teksystems
As an IT Support Manager at our London office, you will join a dynamic and innovative team dedicated to delivering top-tier trading infrastructure. We pride ourselves on fostering a collaborative work culture that encourages professional growth through continuous learning and development opportunities. With competitive salaries and a commitment to employee well-being, we offer a unique environment where your expertise in financial trading systems can truly make an impact.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Manager - ION, TT, ICE
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Teksystems values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Teksystems might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Teksystems!
✨Direct Apply to Teksystems
Let's not forget to apply directly through the Teksystems website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Manager - ION, TT, ICE
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Teksystems.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Teksystems. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Teksystems
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
