At a Glance
- Tasks: Lead and manage high priority customer incidents, ensuring swift resolution and clear communication.
- Company: Join a global team at a leading tech company focused on incident management.
- Benefits: Competitive daily rate, fully remote work, and exposure to enterprise clients.
- Other info: Dynamic role with opportunities for professional growth and collaboration across teams.
- Why this job: Make a real impact by resolving critical issues for strategic customers worldwide.
- Qualifications: Strong communication skills and experience in customer-facing roles required.
The predicted salary is between 42000 - 42000 £ per year.
Incident Manager required to join a team that leads the response to high priority customer escalations/incidents. The team operates globally across EMEA, Americas, and APAC, ensuring consistent, high quality management of business critical incidents for strategic enterprise customers. The role ensures rapid resolution, maintains executive level communication, and contributes to continuous improvement of the global incident process.
This position requires excellence in communication, stakeholder management, and cross team coordination. Candidates must be citizens of the UK, USA, Canada, Australia, or New Zealand and must be based in the UK.
Key Responsibilities- Lead and manage P1 customer escalations, ensuring adherence to the incident process.
- Drive timely, accurate communication and provide clear incident ownership.
- Coordinate technical and non-technical teams to accelerate issue resolution.
- Provide internal visibility for complex, mission critical, or politically sensitive incidents.
- Identify systemic issues and escalate them to the appropriate engineering, process, or leadership groups.
- Engage confidently with customer and partner stakeholders, including senior executives.
- Mentor internal support teams to ensure consistent, high quality execution of the incident process.
- Strong written and verbal communication skills.
- Demonstrated experience in a customer facing or escalation focused role.
- A background in incident management, customer success and/or service delivery.
- Strong problem solving, negotiation, and stakeholder management abilities.
- Ability to communicate assertively and effectively across all management levels.
- Proven experience managing complex escalations across multiple teams.
- Strong collaboration skills with the ability to influence across functions.
- Highly organized, action oriented, and capable of driving critical issues to resolution.
Skills: incident management, major incident, Azure, Windows, Network.
Employee Value Proposition: Exposure to range of enterprise clients with a wide range of critical issues.
18mth intent fully remote.
Incident Manager employer: Teksystems
As an Incident Manager at our London office, you will be part of a dynamic team that thrives on delivering exceptional service to high-profile enterprise clients. We foster a collaborative work culture that prioritises employee growth through mentorship and exposure to diverse challenges, ensuring you develop your skills in incident management and stakeholder communication. With the opportunity for remote work and a focus on continuous improvement, we offer a rewarding environment where your contributions directly impact our global operations.
StudySmarter Expert Advice🤫
We think this is how you could land Incident Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for an Incident Manager role. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for those interviews by practising common incident management scenarios. Think about how you’d handle high-pressure situations and communicate effectively with stakeholders. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for openings that suit your skills. Tailor your approach to show why you’re the perfect fit for their team!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm and professionalism, which is key in incident management roles.
We think you need these skills to ace Incident Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Incident Manager role. Highlight your experience in incident management and customer escalations, as well as your strong communication skills. We want to see how you can bring value to our team!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex incidents in the past. We love candidates who can demonstrate their ability to drive issues to resolution while coordinating with multiple teams. Make it clear that you're action-oriented!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to convey your experiences and skills. Remember, we appreciate strong written communication, so make every word count!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Teksystems
✨Know Your Incident Management Process
Familiarise yourself with the incident management process and be ready to discuss how you would lead and manage P1 customer escalations. Think about specific examples from your past experience where you successfully navigated complex incidents.
✨Communicate Clearly and Confidently
Since this role requires excellent communication skills, practice articulating your thoughts clearly. Prepare to demonstrate how you would maintain executive-level communication during high-pressure situations, ensuring everyone is informed and aligned.
✨Showcase Your Stakeholder Management Skills
Be prepared to discuss your experience in managing stakeholders across different teams. Highlight instances where you influenced decisions or drove collaboration to resolve critical issues, as this will resonate well with the interviewers.
✨Demonstrate Problem-Solving Abilities
Think of examples that showcase your problem-solving skills, especially in high-stakes environments. Be ready to explain how you approach identifying systemic issues and escalating them appropriately, as this is crucial for the role.
