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For Companies At a Glance
- Tasks: Provide tech support to users, solving software and hardware issues via phone and chat.
- Company: Join a dynamic team at a leading tech company in Livingston.
- Benefits: Gain valuable experience, flexible hours, and a chance to enhance your skills.
- Why this job: Perfect for tech enthusiasts who love helping others and solving problems.
- Qualifications: Fluent in German and English, with a background in IT or customer service.
- Other info: Exciting opportunity for career growth in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Description
The main function of a Technical Help Desk Specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.
The required languages are English and German.
Communication channels with users are phone and chat.
Job Responsibilities:
Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity
May install software or perform hardware testing remotely
Enter commands and observe system functioning to verify correct operations and detect errors
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
Qualifications:
Associate's degree in computer related field or equivalent training required
Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
Basic ability to work independently and manage one's time
Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and Internet directory services software
Skills
- German
- interpersonal skills
- stakeholder management
- Phone support
.MUST SPEAK FLUENT IN GERMAN AND ENGLISH
Job Title: German Speaking Helpdesk Analyst
Location: Livingston, UK
Job Type: Contract
Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website.
To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website.
We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
German Speaking Helpdesk Analyst employer: TEKsystems
Contact Detail:
TEKsystems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Helpdesk Analyst
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of common software and hardware issues. The more you know, the better you'll be at solving problems on the spot.
✨Tip Number 2
Practice your communication skills! Since you'll be helping users over the phone and chat, being clear and friendly is key. Try role-playing with a friend to get comfortable.
✨Tip Number 3
Network like a pro! Connect with others in the industry through LinkedIn or local meetups. You never know who might have a lead on a job that’s perfect for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to reach out directly.
We think you need these skills to ace German Speaking Helpdesk Analyst
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in both German and English, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively in both languages!
Tailor Your CV: Don’t just send a generic CV! Tailor it to match the job description. Focus on your technical skills and any relevant experience that aligns with the responsibilities of a Helpdesk Analyst. We love seeing how you fit into our team!
Be Clear and Concise: When writing your cover letter or application, keep it clear and to the point. We appreciate straightforward communication, especially since you'll be helping users with their tech issues. Show us you can get to the heart of the matter!
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. We can’t wait to hear from you!
How to prepare for a job interview at TEKsystems
✨Brush Up on Your Tech Skills
Make sure you're comfortable with the technical aspects of the role. Review common software and hardware issues that users might face, and be ready to discuss how you would troubleshoot them. Familiarity with configuration management software and operating systems will give you an edge.
✨Practice Your Language Skills
Since this role requires fluency in both German and English, practice speaking and writing in both languages. You might be asked to resolve a hypothetical issue in either language during the interview, so being prepared will show your proficiency and confidence.
✨Show Off Your Customer Service Skills
This position is all about helping users, so be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved a problem or helped someone understand a technical issue, and highlight your interpersonal skills.
✨Prepare for Common Interview Questions
Anticipate questions related to problem-solving and time management. Be ready to explain how you prioritise tasks and manage your time effectively, especially when dealing with multiple user inquiries. Practising your responses can help you feel more confident during the interview.
