At a Glance
- Tasks: Provide first-line IT support and resolve technical issues for users.
- Company: Join a busy and collaborative IT support team in Exeter.
- Benefits: 6-month contract with competitive pay and onsite work experience.
- Other info: Great opportunity to enhance your customer service and communication skills.
- Why this job: Make a real difference by helping users solve their tech problems.
- Qualifications: Experience in IT support and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking experienced Service Desk Analysts to join a busy and collaborative IT support team. This role focuses on providing first‑line technical support to a large end‑user community, resolving issues efficiently while delivering excellent customer service.
Contract Details:
- 6 month inside IR35 contract
- Exeter based, onsite working
- NPPV3 clearance required
Responsibilities:
- Provide first‑line IT support via telephone and service requests
- Diagnose and resolve end‑user hardware, software and access issues
- Log, triage and prioritise incidents and service requests
- Escalate complex issues to appropriate support teams when required
- Deliver a high standard of customer service and user experience
- Support desktop, laptop and Microsoft-based environments
Skills & Experience:
- Previous Service Desk or IT Support experience
- Strong troubleshooting and problem‑solving skills
- Knowledge of Microsoft technologies and end‑user computing environments
- Experience working in a high‑volume support environment
- Excellent communication and customer service skills
- Ability to learn new systems and processes quickly
Ideal Candidate:
- Confident supporting non‑technical users
- Customer‑focused with a proactive approach
- Comfortable handling multiple requests and priorities
- Experienced in delivering first‑call resolution where possible
- Able to work effectively as part of an onsite team
Service Desk Analyst in Exeter employer: Teksystems
As an Azure Solution Architect with us, you'll thrive in a dynamic work culture that prioritises innovation and collaboration. We offer competitive benefits, including professional development opportunities to enhance your skills in cloud technologies, all while working in a vibrant location that fosters creativity and teamwork. Join us to be part of a forward-thinking company that values your contributions and supports your career growth.
