At a Glance
- Tasks: Redesign and optimise Microsoft Dynamics CRM for a major infrastructure project.
- Company: Join a government-backed initiative with a dynamic team in Essex/Kent.
- Benefits: Hybrid working model, competitive pay, and the chance to make a real impact.
- Other info: Opportunity to work independently and grow within a rapidly scaling project.
- Why this job: Transform a live CRM environment and enhance public interactions in just three months.
- Qualifications: Strong experience with Dynamics CRM and proven problem-solving skills.
The predicted salary is between 40000 - 50000 € per year.
Contract Opportunity: Dynamics CRM Consultant (3 Months)
Location: Essex/Kent (Hybrid)
Duration: Initial 3 months
Employment: Inside IR35
Overview
TEKsystems is supporting a major government‑backed infrastructure programme delivering large‑scale tunnel and roadworks across Essex and Kent. The project is rapidly scaling, with 300+ on‑site personnel and further growth expected over the coming months.
Role Objectives
The successful consultant will be responsible for assessing, redesigning, and optimising a live Microsoft Dynamics CRM environment that supports high volumes of public and vendor interactions.
Key Responsibilities
- Conduct a full review of the existing Dynamics CRM setup
- Identify inefficiencies, gaps, and poor design decisions
- Engage with stakeholders to understand current usage and pain points
- Reconfigure or redesign the CRM to improve usability and performance
- Enhance case management workflows, email‑to‑case integration, query routing and escalation processes, and data structure, workflows, and automation
- Optimise how inbound queries (public and vendor) are handled
- Ensure the system supports operational scale and increasing demand
- Introduce best practices for CRM governance and usage
- Deliver meaningful improvements within a 3‑month timeframe
- Operate independently with minimal oversight
- Provide clear documentation and handover where required
Required Experience & Skills
- Strong experience with Microsoft Dynamics CRM / Dynamics 365
- Proven track record of fixing or transforming underperforming CRM environments
- Experience working in live, complex systems under pressure
- Workflow design and automation
- Email integration (e.g., Outlook/email‑to‑case)
- Stakeholder engagement and requirement gathering
Hybrid Working Model
Initial onboarding onsite required
Ongoing presence: ~1–2 days per week (flexible)
Dynamics CRM Specialist in Essex employer: Teksystems
TEKsystems is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within a major government-backed infrastructure programme. With a strong focus on employee growth, you will have the opportunity to enhance your skills while working on impactful projects in a hybrid setting across Essex and Kent. Join us to be part of a rapidly expanding team where your contributions will directly influence the optimisation of critical systems and processes.
StudySmarter Expert Advice🤫
We think this is how you could land Dynamics CRM Specialist in Essex
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience with Dynamics CRM. A friendly chat can lead to insider info about job openings or even referrals that could give you an edge.
✨Tip Number 2
Show off your skills! If you’ve worked on any projects involving Dynamics CRM, create a portfolio or case studies to demonstrate your expertise. This will help you stand out during interviews and show potential employers what you can bring to the table.
✨Tip Number 3
Prepare for the interview by researching the company and its current CRM setup. Understand their pain points and think of solutions you could propose. This shows initiative and that you’re genuinely interested in helping them improve their Dynamics CRM environment.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly can sometimes get your application noticed faster than through other channels.
We think you need these skills to ace Dynamics CRM Specialist in Essex
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft Dynamics CRM and any relevant projects you've worked on. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this Dynamics CRM Specialist role. Share specific examples of how you've transformed underperforming CRM environments in the past.
Showcase Your Problem-Solving Skills:In your application, highlight instances where you've identified inefficiencies and implemented solutions. We love candidates who can think critically and improve processes, so make sure to include those experiences!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Teksystems
✨Know Your Dynamics CRM Inside Out
Make sure you brush up on your Microsoft Dynamics CRM knowledge. Understand its features, functionalities, and common pitfalls. Be ready to discuss specific examples of how you've improved or optimised CRM systems in the past.
✨Engage with Stakeholders
Prepare to talk about your experience in stakeholder engagement. Think of instances where you’ve gathered requirements or addressed pain points. Show that you can communicate effectively and understand user needs, as this will be crucial for the role.
✨Demonstrate Problem-Solving Skills
Be ready to discuss how you've identified inefficiencies in previous roles. Prepare a couple of scenarios where you successfully redesigned workflows or improved case management processes. This will highlight your ability to operate independently and deliver results under pressure.
✨Showcase Your Documentation Skills
Since clear documentation is part of the role, think about how you’ve documented processes or changes in the past. Bring examples if possible, and explain how your documentation has helped teams in the long run. This will show that you’re thorough and organised.
