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For Companies At a Glance
- Tasks: Lead customer engagement journeys and enhance digital experiences across multiple channels.
- Company: Join TEKsystems, a forward-thinking company focused on customer-centric solutions.
- Benefits: Flexible work arrangements, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact on customer engagement strategies in a dynamic team environment.
- Qualifications: Experience as a Product Owner with strong skills in customer engagement and stakeholder management.
- Other info: Work one day a week in London, Edinburgh, or Manchester for a balanced lifestyle.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join a newly formed team focused on enhancing Customer Experience & Engagement by shaping the digital customer experience. This role requires a Senior Product Owner to lead customer engagement journeys and drive improvements in digital experience capabilities. The position offers an initial sixâmonth engagement, working on critical missions to advance customer engagement strategies.
Responsibilities
- Lead and support the delivery and growth of customer engagement journeys.
- Develop a holistic view of the customer to improve selfâservice and promote engaging content and tools.
- Leverage customer insights to enhance the digital customer experience across various channels including mobile apps, email, push notifications, telephony, and social media.
- Segment customers based on profiles to deliver tailored engagement strategies.
- Focus on key aspects of customer engagement missions, prioritising customer needs and satisfaction.
- Drive innovation and adaptability in response to customer feedback and evolving expectations.
- Empower customers with useful information and support, building trust through transparency.
Essential Skills
- Experience in customer engagement channels with a focus on improving and reshaping customer engagement.
- Proven track record as a Product Owner driving team performance to enhance customer experience.
- Ability to define and communicate a clear product vision aligned with business objectives.
- Expertise in prioritising features based on value and impact.
- Strong stakeholder management skills, building relationships with internal and external stakeholders.
- Experience in backlog management, creating and maintaining a wellâprioritised product backlog.
Additional Skills & Qualifications
- Experience in writing user stories and acceptance criteria.
- Proficiency in customer journey mapping and engagement strategies.
- Knowledge of agile and scaled agile methodologies.
- Experience with CACI segmentation and omniâchannel customer engagement deliveries.
Why Work Here?
This position offers the flexibility of working one day per week in either London, Edinburgh, or Manchester, allowing for a balanced workâlife integration. You will be part of a team that values innovation, transparency, and customerâcentric solutions, providing opportunities to make a significant impact on customer engagement strategies.
Work Environment
Work within a dynamic team that utilises advanced technologies and innovative strategies to enhance customer engagement. The role involves collaboration with various stakeholders and requires effective communication across multiple channels. The flexible work arrangement supports a healthy workâlife balance.
Location: Edinburgh, UK
TEKsystems is an Equal Opportunity Employer. Your personal data will be processed in accordance with our Privacy Notice.
Product Owner in Edinburgh employer: TEKsystems
Contact Detail:
TEKsystems Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Product Owner in Edinburgh
â¨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at TEKsystems. A friendly chat can open doors and give you insights that might just help you stand out.
â¨Tip Number 2
Prepare for the interview by knowing your stuff! Research TEKsystems' customer engagement strategies and think about how your experience as a Product Owner can contribute to their goals.
â¨Tip Number 3
Showcase your skills during the interview. Bring examples of how you've improved customer experiences in the past. Use metrics and stories to illustrate your impact!
â¨Tip Number 4
Donât forget to follow up! A quick thank-you email after your interview can keep you fresh in their minds and show your enthusiasm for the role. Plus, itâs a great chance to reiterate why youâre the perfect fit!
We think you need these skills to ace Product Owner in Edinburgh
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Owner role. Highlight your experience in customer engagement and how it aligns with the responsibilities mentioned in the job description. We want to see how you can drive improvements in digital experiences!
Showcase Your Skills: Donât forget to emphasise your skills in backlog management and stakeholder relationships. Use specific examples from your past roles to demonstrate how you've successfully prioritised features and driven team performance. This is your chance to shine!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of your qualifications and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way to ensure your application gets into the right hands. Plus, youâll find all the details you need about the role and our company culture there!
How to prepare for a job interview at TEKsystems
â¨Know Your Customer Engagement Strategies
Before the interview, brush up on the latest trends in customer engagement. Be ready to discuss how you can leverage customer insights to enhance digital experiences. This shows that youâre not just familiar with the role but also passionate about improving customer journeys.
â¨Showcase Your Product Vision
Prepare to articulate a clear product vision that aligns with business objectives. Think of examples from your past experience where you successfully defined and communicated a product strategy. This will demonstrate your ability to lead and inspire a team towards a common goal.
â¨Highlight Your Stakeholder Management Skills
Stakeholder management is key for a Product Owner. Come prepared with examples of how you've built relationships with both internal and external stakeholders. Discuss how youâve navigated challenges and prioritised needs to ensure everyone is on the same page.
â¨Be Ready for Agile Discussions
Since the role involves agile methodologies, be prepared to discuss your experience with agile practices. Share specific instances where youâve managed backlogs or written user stories. This will show that youâre not only familiar with the process but also know how to apply it effectively.