At a Glance
- Tasks: Provide remote EPOS support and ensure smooth operations in retail and hospitality.
- Company: Join a leading tech company focused on retail and hospitality solutions.
- Benefits: Fully remote role, flexible hours, competitive pay, and career development opportunities.
- Other info: Dynamic team environment with opportunities for growth and learning.
- Why this job: Be part of exciting projects and help businesses thrive with innovative technology.
- Qualifications: Experience in technical support and a passion for problem-solving.
The predicted salary is between 40000 - 45000 £ per year.
This role is an EPOS Support Engineer position providing remote technical support across retail and hospitality technology environments. You will focus on both operational support and project-based work, particularly around new store openings, EPOS deployments, and the ongoing maintenance of the customers point-of-sale estate. The position is fully remote, aligned to UK business hours, and involves occasional out-of-hours and weekend work.
Responsibilities
- Provide remote EPOS support across retail and hospitality environments, ensuring timely resolution of incidents and service requests.
- Support new store openings by configuring and deploying EPOS systems, peripherals, PDQs, and integrated payment solutions.
- Remotely access EPOS terminals and related devices to perform health checks, software updates, troubleshooting, and ongoing system maintenance.
- Work with EPOS technologies such as tills, PDQs, FreedomPay, Zonal, Zebra devices, Aton and Incognito to maintain stable and secure store operations.
- Deliver operational support during standard UK business hours, responding to issues and requests in line with agreed service levels.
- Provide occasional out-of-hours and weekend support as required, supporting business-critical activities and project timelines.
- Collaborate effectively with internal teams.
Remote EPOS Support Engineer in East Kilbride employer: Teksystems
As a Remote EPOS Support Engineer, you will join a dynamic and innovative team that values collaboration and professional growth. Our fully remote work culture allows for flexibility while ensuring you receive comprehensive training and support to excel in your role. With a focus on employee development and a commitment to maintaining a healthy work-life balance, we offer a rewarding environment where your contributions directly impact the success of our retail and hospitality clients.
StudySmarter Expert Advice🤫
We think this is how you could land Remote EPOS Support Engineer in East Kilbride
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Teksystems. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Teksystems before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote EPOS Support Engineer in East Kilbride
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Teksystems:Your cover letter is your chance to shine! Tell us why you want to work at Teksystems specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Teksystems!
How to prepare for a job interview at Teksystems
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
