At a Glance
- Tasks: Shape business requirements and translate stakeholder needs into high-quality solutions.
- Company: Join a dynamic team driving digital transformation in CRM and Telephony.
- Benefits: Hybrid work model, competitive pay, and opportunities for professional growth.
- Other info: Collaborative atmosphere with a focus on innovation and technology.
- Why this job: Be part of exciting large-scale projects that make a real impact.
- Qualifications: 5+ years as a Business Analyst with experience in Dynamics 365 and Agile environments.
The predicted salary is between 51750 - 63250 £ per year.
12-Month Contract | CRM & Telephony Programme | Dynamics 365 Specialist | Hybrid (1 Day Per Week in Office)
The Opportunity
We are looking for an experienced Business Analyst to join a CRM & Telephony transformation programme. You will play a key role in shaping business requirements and translating stakeholder needs into clear, high-quality solutions across CRM and Contact Centre platforms. This is an exciting opportunity to work on large-scale digital transformation initiatives, collaborating with business, technology, architecture, and delivery teams to drive meaningful change.
Key Responsibilities
- Elicit, analyse, and document business and technical requirements for CRM and Contact Centre solutions
- Develop business cases and identify measurable business benefits with stakeholders
- Map end-to-end business processes and system integrations
- Produce high-quality analysis artefacts, including:
- User stories
- Acceptance criteria
- Process flows
- Data mappings
- Interaction diagrams
- Collaborate with Architects and Engineers to define solution options aligned to organisational standards
- Support the adoption of automation and AI-enabled capabilities within CRM and customer service environments
- Ensure requirements consider data quality, security, governance, resilience, and regulatory obligations
- Facilitate workshops with business stakeholders, technical teams, and subject matter experts
- Support Agile delivery teams through backlog refinement, prioritisation, and readiness activities
Required Experience
Essential
- 5+ years' Experience in a Business Analyst role delivering technology-enabled change
- Strong background in analysing and documenting integration and data-driven solutions
- Experience working with Microsoft Dynamics 365 (Sales, Customer Service, Customer Insights) and the Power Platform
- Proven Experience developing business cases and benefits analysis
- Ability to create clear, detailed requirements and analysis documentation for technical teams
- Experience working within Agile delivery environments
- Excellent stakeholder management and workshop facilitation skills
- Comfortable working in complex and evolving programme environments
Desirable
- Experience with APIs, system integrations, and data ingestion initiatives
- Understanding of data governance and data quality principles
- Exposure to automation and AI-enabled business processes
- Experience within insurance, financial services, or other regulated industries
D365 Business Analyst employer: Teksystems
As an Azure Solution Architect with us, you'll thrive in a dynamic work culture that prioritises innovation and collaboration. We offer competitive benefits, including professional development opportunities to enhance your skills in cloud technologies, all while working in a vibrant location that fosters creativity and teamwork. Join us to be part of a forward-thinking company that values your contributions and supports your career growth.
StudySmarter Expert Advice🤫
We think this is how you could land D365 Business Analyst
✨Join Business Intelligence Meetups
We can’t stress enough how beneficial it is to attend local Business Intelligence meetups and events. These gatherings often bring together industry professionals and can lead to short-term, temporary roles—perfect if you’re looking to land something quickly. Plus, you’ll get to learn some insider tips and tricks from those already in the game!
✨Leverage Online Freelancing Platforms
Since you’re searching for a temporary gig, check out freelancing platforms like Upwork or Freelancer where businesses often post short-term BI projects. This can be a great way to build your portfolio and gain experience while also showcasing your skills to potential future employers.
✨Show Off Your BI Projects
Whether you’re working on a personal project or a past endeavour, put your work out there! Create a public portfolio that highlights your best Business Intelligence analyses or visualisations. It’ll give you a leg up when you’re approaching companies like Teksystems, showing exactly what you can bring to the table.
✨Tap Into University or College Networks
If you're currently studying or recently graduated, make sure to use your university's career services. Many educational institutions have partnerships with companies looking for temporary talent in Business Intelligence, so keep an eye out for exclusive job postings or internship fairs that could lead to a quick placement.
We think you need these skills to ace D365 Business Analyst
Some tips for your application 🫡
Show Off Your Data Skills:In business intelligence, it's crucial to highlight your analytical skills and experience with data tools. Make sure your CV showcases any relevant software you’ve used, like SQL, Tableau, or Power BI. Add specific examples of how you've used data to drive insights or improvements in previous roles, even if they were in academic projects or internships.
Keep it Concise and Impactful:For a temporary role like this, hiring managers often have limited time to sift through applications. Get straight to the point in your CV and cover letter. Use bullet points for your achievements, showcasing the impact you've made, like percentage increases in efficiency or specific results from your analyses.
Flexibility is Key:Since this is a temporary position, make sure to emphasise your adaptability. Mention your quick learning abilities and experiences where you adapted to new tools or processes rapidly. This will show that you can jump in and start contributing effectively from day one at Teksystems.
Craft a Tailored Motivation Statement:In your cover letter, focus on why you’re excited about this temporary role at Teksystems. Talk about your interest in business intelligence and how this position aligns with your career goals. Remember, it’s not just about what you can offer, but why you’re passionate about becoming part of their team, even for a short time!
How to prepare for a job interview at Teksystems
✨Brush Up on Your Data Skills
For a business intelligence role, you'll want to showcase your analytical skills and familiarity with data visualisation tools like Tableau or Power BI. Be ready to tackle technical questions or case studies demonstrating your ability to interpret data and make insightful recommendations.
✨Plan Your Portfolio of Projects
Since this is a temporary position, we should highlight any past projects you've worked on in business intelligence. Prepare a portfolio that includes a couple of key pieces where you've effectively utilised data to drive decisions—this will show that you're not just a quick fix but someone who can deliver immediate value.
✨Demonstrate Your Adaptability
Temporary roles often require us to hit the ground running, so be ready to discuss how you quickly adapt to new tools, teams, and environments. Share specific examples from previous experiences where you thrived under pressure or had to learn a new system or process in a short time frame.
✨Have Your Metrics Ready
In business intelligence, quantifying your impact is key. Come prepared to share metrics from your past work: think percentages, growth figures, or efficiency improvements. This will really help us paint a picture of how your contributions directly benefited those previous roles.
