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For Companies At a Glance
- Tasks: Help customers with their banking needs and complex requests.
- Company: Join a large, reputable banking client focused on customer satisfaction.
- Benefits: Enjoy flexible hours, remote work options, and great corporate perks.
- Why this job: Make a real impact by simplifying customer experiences and collaborating with a supportive team.
- Qualifications: No specific experience required; just a passion for helping others.
- Other info: Perfect for high school and college students looking for part-time work.
The predicted salary is between 28800 - 42000 £ per year.
Description
We are looking for colleagues to join a large banking client of ours as a Customer Service Advisor.
Do you have a passion for helping make things simple and easy for customers?
Do you enjoy getting your teeth into supporting with more complex requests that may need teamwork with colleagues from other areas?
Do you get satisfaction from knowing youve helped achieve the right outcome fo…
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Customer Service Representative employer: TEKsystems
Contact Detail:
TEKsystems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarize yourself with common customer service scenarios in the banking industry. Understanding the typical challenges customers face will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Showcase your teamwork abilities by preparing examples of how you've collaborated with others to resolve complex issues. This will highlight your capacity to work well with colleagues from different areas.
✨Tip Number 3
Research our large banking client and understand their values and services. Being knowledgeable about the company will allow you to tailor your responses and show genuine interest during discussions.
✨Tip Number 4
Practice active listening techniques. In customer service, it's crucial to fully understand customer needs before providing solutions, so demonstrating this skill can set you apart from other candidates.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Representative position. Understand the key responsibilities and required skills, especially the importance of teamwork and problem-solving.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service. Emphasize any previous roles where you successfully handled complex requests or worked collaboratively with colleagues.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers. Provide specific examples of how you've simplified processes or resolved issues in past roles, demonstrating your ability to achieve positive outcomes.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at TEKsystems
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share specific examples of how you've made processes easier for clients in the past, as this aligns with the company's focus on simplicity and ease.
✨Demonstrate Teamwork Skills
Since the role involves collaborating with colleagues from different areas, be prepared to discuss instances where you've successfully worked in a team to resolve complex issues. Highlight your ability to communicate effectively and support your teammates.
✨Prepare for Complex Scenarios
Anticipate questions about handling challenging customer requests. Think of examples where you navigated difficult situations and achieved positive outcomes, showcasing your problem-solving skills and resilience.
✨Research the Banking Industry
Familiarize yourself with the banking sector and its common customer service challenges. This knowledge will help you speak confidently about how you can contribute to the team's success and improve customer satisfaction.
