At a Glance
- Tasks: Help members with financial products and ensure excellent service in a dynamic banking environment.
- Company: Join a member-focused financial institution that values teamwork and professional growth.
- Benefits: Enjoy competitive pay, medical benefits, and a 401(k) retirement plan.
- Other info: Work in a supportive team atmosphere with opportunities for skill development.
- Why this job: Gain valuable experience in banking while making a positive impact on members' financial goals.
- Qualifications: Customer service experience and a keen eye for detail are essential.
The predicted salary is between 21 - 21 £ per hour.
This role provides members and prospective members with a full range of financial products and services, including depository accounts (checking, savings, certificates, IRAs, revocable trusts, and estate accounts) and lending products and credit/debit cards. You will perform moderately complex platform banking functions under supervision, support daily branch operations, and provide guidance to less experienced team members to ensure an excellent member experience.
Responsibilities
- Analyze, research, and resolve problems and discrepancies related to member accounts and loans in a timely and accurate manner.
- Assist members with submitting applications for consumer, mortgage, equity, overdraft protection, and credit card products, ensuring all information is complete and accurate.
- Counsel current and prospective members on available financial products and services, helping them choose solutions that meet their needs.
- Ensure cash and other negotiable instruments are handled, stored, and processed properly in accordance with established procedures.
- Identify opportunities to cross‑service additional products and increase product penetration by actively listening to member needs.
- Perform platform banking functions, including account opening, maintenance, and related member service activities.
- Provide assistance and informal training to Level I team members to support their development and maintain consistent service standards.
- Understand and comply with federal and other regulations relating to financial products and services, following all applicable policies and procedures.
- Assist with branch office vault opening, closing, and balancing procedures as needed.
- Serve as a branch office and/or ATM vault custodian when assigned, maintaining appropriate controls and documentation.
- Escort members to and from the branch when required, ensuring their safety and comfort.
- Perform other related duties as assigned to support overall branch operations and member satisfaction.
Essential Skills
- Proven customer service experience in a member- or customer-facing environment.
- Experience working in a banking, finance, or similar financial services setting.
- Proficiency in data entry with strong attention to detail and accuracy.
- Ability to handle cash and negotiable instruments securely and accurately.
- Working knowledge of Microsoft Office applications.
- Ability to research and resolve account and loan discrepancies using available systems and resources.
- Strong verbal and written communication skills for counseling members on products and services.
- Ability to comply with federal and other regulations relating to financial products and services.
- Capability to support and assist lower-level team members in daily tasks.
Additional Skills & Qualifications
- Experience in an inbound call center or similar high-volume customer contact environment.
- Cross‑servicing or upselling financial products and services.
- Comfort working in a structured, process-driven financial institution environment.
- Ability to learn and perform platform banking functions under supervision.
Why Work Here?
You join a member-focused financial institution that values high-quality service, teamwork, and professional growth. The organization offers opportunities to learn a wide range of banking functions, collaborate with supportive colleagues, and build your skills in customer service and financial services. You contribute to a culture that emphasizes integrity, regulatory compliance, and helping members achieve their financial goals.
Work Environment
The role is based in a branch office environment that combines traditional teller and platform banking functions. You work with standard office and banking systems, including Microsoft Office and financial account platforms, while handling cash and negotiable instruments at the teller line or platform desk. The position may require periodically escorting members outdoors to and from the branch, so you should be comfortable moving between indoor and outdoor settings as needed. Work is structured, process-oriented, and aligned with regulatory and security requirements, with professional attire expected.
Job Type & Location
This is a contract position based out of Portsmouth, VA.
Pay And Benefits
The pay range for this position is $21.42 per hour. Requirements eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long‑term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline
This position is anticipated to close on May 31, 2026.
Equal Opportunity
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI)
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Bank Teller - Churchland, VA (CHD) in Cornholme employer: Teksystems
Join a member-focused financial institution in Churchland, VA, where you will thrive in a supportive work culture that prioritises high-quality service and teamwork. With opportunities for professional growth and development, you will be part of a team dedicated to helping members achieve their financial goals while enjoying a comprehensive benefits package that includes medical, dental, and retirement plans.
StudySmarter Expert Advice🤫
We think this is how you could land Bank Teller - Churchland, VA (CHD) in Cornholme
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your conversation during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping members, think of scenarios where you can demonstrate your problem-solving abilities and how you’d handle tricky situations.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process and what it’s really like to work there. Plus, it could give you a leg up!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Bank Teller - Churchland, VA (CHD) in Cornholme
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in customer service and banking. We want to see how your skills align with the role of a Bank Teller, so don’t hold back on showcasing your strengths!
Be Clear and Concise:When filling out your application, keep your language straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your qualifications and experiences.
Show Your Passion for Customer Service:Since this role is all about providing excellent member experiences, let your enthusiasm for helping others shine through. Share specific examples of how you've gone above and beyond for customers in the past!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Teksystems
✨Know Your Financial Products
Familiarise yourself with the range of financial products and services offered by the company. Be prepared to discuss how you would assist members in choosing the right options for their needs, as this shows your understanding of the role and commitment to excellent member service.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you resolved issues or provided exceptional service, as these stories will showcase your ability to handle member inquiries and concerns effectively.
✨Practice Problem-Solving Scenarios
Anticipate questions related to resolving discrepancies or account issues. Practise articulating your thought process on how you would analyse and resolve such problems, as this will demonstrate your analytical skills and attention to detail.
✨Show Team Spirit
Since the role involves supporting less experienced team members, be ready to discuss how you can contribute to a positive team environment. Share examples of how you've helped colleagues in the past, as this will reflect your collaborative nature and commitment to teamwork.
