At a Glance
- Tasks: Redesign and optimise Microsoft Dynamics CRM for a major infrastructure project.
- Company: Join a government-backed initiative with a dynamic team in Essex/Kent.
- Benefits: Hybrid working model, competitive pay, and the chance to make a real impact.
- Other info: Work independently in a fast-paced environment with opportunities for growth.
- Why this job: Transform a live CRM environment and enhance public interactions in just three months.
- Qualifications: Strong experience with Microsoft Dynamics CRM and proven problem-solving skills.
The predicted salary is between 40000 - 50000 € per year.
Contract Opportunity: Dynamics CRM Consultant (3 Months)
Location: Essex/Kent (Hybrid)
Duration: Initial 3 months
Employment: Inside IR35
Overview
TEKsystems is supporting a major government‑backed infrastructure programme delivering large‑scale tunnel and roadworks across Essex and Kent. The project is rapidly scaling, with 300+ on‑site personnel and further growth expected over the coming months.
Role Objectives
The successful consultant will be responsible for assessing, redesigning, and optimising a live Microsoft Dynamics CRM environment that supports high volumes of public and vendor interactions.
Key Responsibilities
- Conduct a full review of the existing Dynamics CRM setup
- Identify inefficiencies, gaps, and poor design decisions
- Engage with stakeholders to understand current usage and pain points
- Reconfigure or redesign the CRM to improve usability and performance
- Enhance case management workflows, email‑to‑case integration, query routing and escalation processes, and data structure, workflows, and automation
- Optimise how inbound queries (public and vendor) are handled
- Ensure the system supports operational scale and increasing demand
- Introduce best practices for CRM governance and usage
- Deliver meaningful improvements within a 3‑month timeframe
- Operate independently with minimal oversight
- Provide clear documentation and handover where required
Required Experience & Skills
- Strong experience with Microsoft Dynamics CRM / Dynamics 365
- Proven track record of fixing or transforming underperforming CRM environments
- Experience working in live, complex systems under pressure
- Workflow design and automation
- Email integration (e.g., Outlook/email‑to‑case)
- Stakeholder engagement and requirement gathering
Hybrid Working Model
Initial onboarding onsite required
Ongoing presence: ~1–2 days per week (flexible)
Dynamics CRM Specialist in Colchester employer: Teksystems
TEKsystems is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within a major government-backed infrastructure programme. With a strong focus on employee growth, you will have the opportunity to enhance your skills while working on impactful projects in a hybrid setting across Essex and Kent. Our culture prioritises flexibility and support, ensuring that you can thrive both professionally and personally as we scale our operations.
StudySmarter Expert Advice🤫
We think this is how you could land Dynamics CRM Specialist in Colchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know about opportunities related to Dynamics CRM. A personal recommendation can make all the difference in landing that interview.
✨Tip Number 2
Prepare for the interview by brushing up on your Dynamics CRM knowledge. Be ready to discuss specific examples of how you've improved CRM systems in the past. We want to see your problem-solving skills in action!
✨Tip Number 3
Showcase your soft skills! Engaging with stakeholders is key in this role, so be prepared to demonstrate your communication and collaboration abilities. We love candidates who can connect with others and drive change.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talented individuals like you to join our team and make an impact.
We think you need these skills to ace Dynamics CRM Specialist in Colchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft Dynamics CRM and any relevant projects you've worked on. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this Dynamics CRM Specialist role. Share specific examples of how you've transformed underperforming CRM environments in the past.
Showcase Your Problem-Solving Skills:In your application, highlight instances where you've identified inefficiencies and implemented solutions. We love candidates who can think critically and improve processes, so make sure to include those experiences!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Teksystems
✨Know Your Dynamics CRM Inside Out
Make sure you brush up on your Microsoft Dynamics CRM knowledge. Understand its features, functionalities, and common pitfalls. Be ready to discuss how you've previously assessed and optimised CRM environments, as this will show your expertise and readiness for the role.
✨Prepare Real-World Examples
Think of specific instances where you've transformed underperforming CRM systems. Prepare to share these stories during the interview, focusing on the challenges you faced, the solutions you implemented, and the results achieved. This will demonstrate your problem-solving skills and practical experience.
✨Engage with Stakeholder Scenarios
Since stakeholder engagement is key in this role, prepare for questions about how you gather requirements and manage expectations. Consider role-playing scenarios where you might need to address stakeholder pain points or present redesign ideas. This will help you articulate your approach effectively.
✨Showcase Your Documentation Skills
Documentation is crucial for handovers and governance. Be ready to discuss how you document processes and improvements in your previous roles. You might even want to bring a sample of your documentation style to the interview, as it can give them a clear idea of your attention to detail and organisational skills.
