Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide hands-on technical support and troubleshoot hardware and software issues.
- Company: Join TEKsystems, a global leader in IT services with a collaborative culture.
- Benefits: Enjoy a hybrid work model, competitive pay, and opportunities for professional growth.
- Why this job: Make a real difference by helping users solve tech problems every day.
- Qualifications: Experience with Mac support and strong customer service skills are essential.
- Other info: Be part of a dynamic team with excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Providing in‑office support for the London Hub Office. As a 1st line agent, you will deliver day‑to‑day technical assistance for hardware, software, SaaS tools, and conference room AV. You’ll also manage on‑boarding and off‑boarding processes, support new applications and IT procedures, document solutions, and collaborate with IT Operations and procurement teams.
Responsibilities
- Deliver hands‑on desktop support for users at all skill levels.
- Troubleshoot hardware, software, network connectivity, and Wi‑Fi issues, and triage to specialized teams when needed.
- Assist with on‑boarding, off‑boarding, and user provisioning for SaaS tools.
- Support conference‑room AV and calibration hardware.
- Document solutions, guidelines, and procedures to improve service efficiency.
- Participate in IT Operations scrum teams to deploy projects and enhance service capabilities.
- Act as a local point of contact for technical queries from product and operations teams.
- Collaborate with IT Procurement to coordinate vendors and logistics.
Required Skills
- Mac hardware and software support (iMac, MacBook, macOS, iOS)
- Jamf, Apple support, and application troubleshooting
- Customer service and communication skills
- Technical problem‑solving with a focus on efficiency
- Basic AV and network troubleshooting
This role is currently open for applications.
Service Desk Analyst in City of London employer: TEKsystems
Contact Detail:
TEKsystems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in City of London
✨Tip Number 1
Network like a pro! Reach out to current or former Service Desk Analysts on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. You never know who might have an inside scoop!
✨Tip Number 2
Practice your troubleshooting skills! Set up mock scenarios where you can demonstrate your ability to solve common hardware and software issues. This will not only boost your confidence but also impress interviewers with your hands-on approach.
✨Tip Number 3
Show off your customer service skills! During interviews, share specific examples of how you've helped users in the past. Highlight your communication style and how you ensure users feel supported and understood.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Desk Analyst in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Service Desk Analyst role. We want to see how your background in Mac support, customer service, and technical problem-solving makes you a great fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. We love seeing enthusiasm and a personal touch!
Showcase Your Technical Skills: Don’t forget to mention your experience with Jamf, AV troubleshooting, and any SaaS tools you've worked with. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at TEKsystems
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Mac hardware and software, especially iMacs and MacBooks. Be ready to discuss troubleshooting techniques for common issues, as well as your experience with tools like Jamf and Apple support.
✨Show Off Your Customer Service Skills
As a Service Desk Analyst, you'll be the first point of contact for users. Prepare examples of how you've successfully handled customer queries in the past, focusing on your communication skills and ability to resolve issues efficiently.
✨Get Familiar with AV and Network Basics
Since you'll be supporting conference room AV and network connectivity, it’s crucial to understand basic troubleshooting steps. Brush up on common AV setups and network issues so you can confidently discuss how you'd handle these scenarios.
✨Demonstrate Team Collaboration
This role involves working closely with IT Operations and procurement teams. Think of examples where you've collaborated effectively in a team setting, particularly in IT projects or scrum environments, and be ready to share those experiences.