At a Glance
- Tasks: Welcome visitors, manage calls, and support the team with administrative tasks.
- Company: Join Allegis Group, a leading staffing company with a focus on people and development.
- Benefits: Flexible part-time hours, supportive environment, and opportunities for growth.
- Other info: Dynamic team atmosphere with a focus on personal accountability and continuous learning.
- Why this job: Be the friendly face of our office and make a real impact on customer experience.
- Qualifications: Strong communication skills and a willingness to learn are essential.
The predicted salary is between 12 - 15 £ per hour.
Company Overview: Allegis Group is a multi-branded specialist in providing tailored staffing solutions to market leading clients. As the largest privately-owned staffing company globally, we consistently outperform our competitors and continuously deliver on our promises. With staffing at the core of what we know best, we understand how important people are to any business, therefore at Allegis Group we invest in the training and development of our people, offering continuous opportunity to those who earn the right.
Outline of Role: Part-Time 12:30 – 5:30 Mon – Friday. An active participant of the team, who supports the team's objective to meet the customer's needs and proactively seeks opportunities to provide support. Builds effective working relationships based on task completion and demonstrates patience despite setbacks. Understands what is required of them in their role and how this contributes to department priorities and is responsible for own workload.
Qualifications
- Core Skills
- Essential
- Able to organise workload and multi-task
- Able to work under pressure and still maintain a high level of accuracy and attention to detail
- High level of communication
- Seeks growth and self-improvement
- Willing to learn new skills
- Desirable
- Knowledge, Abilities and Qualifications
- Essential
- Understanding of the principle for providing excellent customer service
- English language (verbal and written) as well as local language (if applicable)
- Basic use of Microsoft Office
- Personal Attributes and Other Requirements
- Essential
- Helpful and willing to support at all times
- Acts with integrity at all times – ability to build trust and effective working relationships
- Personal accountability and self-reliant
- Solution orientated
- Results driven
- Flexible
- Continuous learner
Responsibilities
- Reception Duties
- Greets all visitors and employees at Head Office in a warm friendly manner
- Responsible for answering all switchboard calls and re-directing appropriately
- Responsible for ensuring all messages are communicated to the relevant individual within a timely manner
- Responsible for the sorting and distribution of the post
- Manages the booking of the Head Office meeting rooms
- Books taxis for client, visitors and employees
- Customer Service
- Delivers a high level of customer service to both internal and external customers
- Develops strong relationships across field support to support the objectives of the team
- Interacts with peers in other departments to achieve the overall objectives of the support function
- Systems and Process Understanding
- Supports the administration function of the field office
- Supports the execution of standard processes – including but not limited to payroll, compliance, visas, overpayments, complaints
- Manages and maintains the input of information into the key systems with a strong focus on data integrity
- Responsible for the collection of business critical data
- Is able to extract key information from the system to support the overall objective of the Field Support team
- Compliance
- Understand contractor on-boarding requirements
- Understands legislation affecting the business and contractors. Supports process changes as a result of new/changed legislation
- Understands visa requirements and restrictions
Receptionist - Part Time in Bracknell employer: Teksystems
Allegis Group is an exceptional employer that prioritises the growth and development of its employees, offering tailored training and continuous opportunities for advancement. With a supportive work culture that values integrity and teamwork, our part-time Receptionist role at the Head Office provides a welcoming environment where you can thrive while delivering outstanding customer service. Join us in a dynamic setting that not only values your contributions but also encourages personal accountability and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Part Time in Bracknell
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Teksystems and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Teksystems and let us see your personality shine through!
We think you need these skills to ace Receptionist - Part Time in Bracknell
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Teksystems.
Get Familiar with Our Brand:Before applying, take some time to learn about Teksystems and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Teksystems
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Teksystems.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Teksystems will surely appreciate.
