Data Management - Team Leader Data Management - Team Leader in Bracknell

The Delivery Lead role is a critical role within the TEKsystems Global Services (TGS) delivery organization and is responsible for managing one or more projects/engagements at a time. A successful Delivery Lead possesses skillsets for managing people, processes, and issue resolution. The delivery function varies in responsibility from account to account, but a successful Delivery Lead is responsible for common activities such as on/off boarding of consultants, reporting and metrics to support consultant activities and issue resolution. The Delivery Lead provides ownership of customer expectations, and delivery assurance of associated services, deliverables, and all-round outcomes for customers. The Delivery Lead is responsible for quantifying the business benefits from the project outcome throughout the engagement.

The responsibilities listed below are not exhaustive, as each account will state their unique requirements in the Statement of Work (SoW) or as defined with the Account Team at the start of the project. Below are the responsibilities of a Delivery Lead:

• Ensure understanding of project vision/SoW deliverables, and any technical requirements as defined by customer.
• Collaborate with the Account Team to manage risk, project scope, and deliver according to the terms and conditions of our contracts.
• Consolidate project status and budget information across projects and/or portfolio of projects.
• Consolidate and provide project reporting regarding resources, financials or as requested by the Customer via a Monthly and/or Quarterly Business Reviews (MBR/QBR).
• Identify and coordinate project change control processes.
• Perform issue management and facilitate issue resolution with proper notification to all affected parties.
• Understand escalation protocol between Consultants, Customers and Account Managers.

Account Management:

• Establish and perform periodic Customer, project, and solution “health checks” baselined against the target metrics associated with the Value Streams defined at the onset of the engagement.
• Accountable for project and Customer requirements to maintain Customer relationship and ensure high level of Customer satisfaction.
• Ensure Customer referenceability and support and enhance ongoing relationships.
• Participate in Account Strategy with internal stakeholders relative to project status, opportunities, and imminent risks.
• Building and supporting established reporting cadences, status reports and budgetary documentation.
• Drive growth by searching for new and improved ways of serving our Customers, collaborating with Solutions and Sales Teams.
• Support the identification of opportunities and leads to support Sales pipeline.

Management Responsibilities:

• Act as a servant leader in leading/directing delivery activities.
• Develop and maintain project related documentation including processes, tools, and procedures in accordance with the Flexible Capacity Methodology Life Cycle (FMLC).
• Maintain project artifacts on SharePoint (SMP) sites.
• Ensure Global Delivery Portal (GDP) is updated on a weekly basis.
• Ensure Human Resources policies and procedures are communicated to Consultant staff.
• Support of other projects and/or Delivery team members as required.

Resource Management:

• Responsible for on-boarding/off-boarding of project consultants.
• Collaborating with Talent Delivery and Account Managers in preparation for STP day.
• Performance tracking and reporting as requested.
• Analysis and problem-solving skills.
• Time management and organizational skills.
• Personnel management skills.
• Demonstrable project data/risk analysis and correlation/mitigation skills.
• Excellent customer service skills.
• Bachelor’s degree is a plus.
• Experience in traditional and agile project management methodologies preferred.
• Experience managing and delivering Customer professional services agreements is a plus.
• IT Experience preferred.
• Delivery Team Member, Customer Success Manager, Project Manager, Business Analyst, or other IT experience.
• Understanding of Services Outsourcing.
• Agile, Project Management and ITIL certifications a plus.
• People management skills.
• Intermediate to advanced proven experience with both Excel and PowerPoint.
• Financial management and reporting experience.
• Stakeholder management.
• Internal and external stakeholder management experience preferably with a consulting services technology provider.
• Experience working under a project framework, process flows.
• General understanding of IT environments and able to demonstrate initiative in challenging project situations to provide continual improvement throughout the delivery of services.

This role may require up to 50% travel. Works in partnership with internal stakeholders and Delivery team to understand project strategy, scope, and overall health of any current projects. Supports Delivery Managers, Account Managers, Account Directors, Solution Executives and Business Development Managers to manage risk and ensure we are delivering to the terms and conditions of our contract. Participates in monthly financial review meetings with Front and Back Office (FSG, OSG, Fin Ops, DSO). Understands escalation procedures and participates in the communication to necessary audiences, Customer, Consultant, Managers. Clearly articulates the Customer/SoW requirements and relevant supporting FMLC processes. Contributes to Customer/account discussions and attends war boards and account meetings. Develops and maintains trust with Delivery Managers and other internal partners by acting on feedback and ensuring project success. Understands concerns, such as sourcing gaps, and supports resolution with Delivery Manager and Delivery team. Supports issue resolution using root cause analysis and participates in notifying relevant parties. Reacts to Customer needs, participates in solutions and contingency plans to limit issues. Advocates for TEKsystems Global Services (TGS), to support growth opportunities with Customers.