At a Glance
- Tasks: Provide top-notch customer service and manage contractor queries with confidence.
- Company: Join Allegis Group, the largest privately-owned staffing company globally.
- Benefits: Gain valuable experience, training, and opportunities for career growth.
- Other info: Dynamic work environment with a focus on professional development.
- Why this job: Be the go-to person for contractors and make a real difference in their experience.
- Qualifications: Strong communication skills and a knack for teamwork are essential.
The predicted salary is between 35000 - 40000 £ per year.
Allegis Group is a multi-branded specialist in providing tailored staffing solutions to market leading clients.
As the largest privately-owned staffing company globally, we consistently outperform our competitors and continuously deliver on our promises.
With staffing at the core of what we know best, we understand how important people are to any business, therefore at Allegis Group we invest in the training and development of our people, offering continuous opportunity to those who earn the right.
Our goal is to become the staffing and services company others aspire to be.
Role Outline
Business Support Associates (BSA) provide the highest level of customer service to our contractors, Sales partners and internal teams.
They are the contractor’s sole point of contact once onsite, managing any queries, mid contract changes, extensions and offboarding, whilst adhering to operational compliance.
They remain in regular contact with their stakeholders, working in partnership to achieve the strategic goals of the business.
The BSA reports directly to the BSM.
- Core Responsibilities
- Delivers a high level of customer service to both internal and external customers
- Acts as sole point of contact, within the Field Support Group, for all contractor queries and proactively seeks solutions, escalating where appropriate
- Responsible for data entry, validation of data and integrity for all information entered into Allegis Internal systems
- Responsible for the updating and maintenance of contractor records on Allegis Internal systems & Salesforce
- Supports/partners with Time & Expense Associate with the Adjustment process, contacting external stakeholders where required
- Develops strong relationships with Sales partners and peers in other departments to support the strategic aims of the business
- Work in partnership with Time & Expense Associates to resolve internal business queries
- Support the Time and Expense Associate and Sales Partners with ad-hoc reporting, as required
- Understands and applies legislation effecting the business and contractors, managing change in line with legislation
- Understands right to work requirements and restrictions, applying working knowledge applicable contractors
- Advises consultants and contractors on policies, compliance, and any other information that affects the business and/or the individual
- Complete ad hoc projects and duties as requested by manager
Skills/Behaviours
- Natural team player
- Customer focused, helpful and willing to support at all times
- Understanding of the principle for providing excellent customer service
- Acts with self-confidence, decisiveness and integrity at all times
- Resilient and composed
- Leads self and others, able to inspire
- Builds a network of professional partnerships by seeking out and strengthening relationships both internally and externally
- Ability to work under pressure, manage high workloads whilst maintaining ability to organise and prioritise
- Excellent attention to detail and accuracy skills
- Previous working knowledge of Microsoft and Oracle packages
- Previous experience of working within an office or administration
- Good communication skills – must be able to build both local and remote working relationships
- #J-18808-Ljbffr
Business Support Associate in Bracknell employer: Teksystems
As an Azure Solution Architect with us, you'll thrive in a dynamic work culture that prioritises innovation and collaboration. We offer competitive benefits, including professional development opportunities to enhance your skills in cloud technologies, all while working in a vibrant location that fosters creativity and teamwork. Join us to be part of a forward-thinking company that values your contributions and supports your career growth.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Associate in Bracknell
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Teksystems. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Teksystems before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Business Support Associate in Bracknell
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Teksystems:Your cover letter is your chance to shine! Tell us why you want to work at Teksystems specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Teksystems!
How to prepare for a job interview at Teksystems
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
