Job Title: Senior Service Delivery Analyst
3 month contract // Inside IR35 // Predominantly remote
Job Description
The Senior Service Delivery Analyst supports the management and continual improvement of business-critical IT services, working closely with internal stakeholders and external suppliers to ensure effective, reliable and high-quality service delivery.
Responsibilities
Support the end-to-end management of business-critical IT services within a medium to large organisation.
Monitor and report on service performance, producing clear and insightful service reports for stakeholders.
Manage major incidents, including coordination of escalations and resolution of complex service issues.
Oversee supplier governance activities, including regular service reviews and performance discussions.
Work closely with stakeholders across business and IT functions to understand service requirements and issues.
Contribute to service continuity planning, compliance activities and risk management related to IT services.
Support the transition of new or changed services into live operation, ensuring readiness and stability.
Identify opportunities for service improvement and help to design, implement and track improvement initiatives.
Ensure that service delivery processes and activities align with ITIL best practice.
Communicate clearly and effectively with technical and non-technical stakeholders regarding service status, risks and actions.
Essential Skills
Proven experience in a Service Delivery Management or Service Support role.
experience supporting business-critical IT services within a medium to large organisation.
ITIL Foundation certification (v3 or v4).
Strong analytical skills with the ability to produce accurate and meaningful service reporting.
experience managing incidents, escalations and service issues in a structured way.
Excellent communication skills, with the ability to engage and influence stakeholders at different levels.
Strong stakeholder management capability across both business and IT functions.
Location
Birmingham, UK
Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. . Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands.
Service Delivery Analyst in Birmingham employer: Teksystems
As an Azure Solution Architect with us, you'll thrive in a dynamic work culture that prioritises innovation and collaboration. We offer competitive benefits, including professional development opportunities to enhance your skills in cloud technologies, all while working in a vibrant location that fosters creativity and teamwork. Join us to be part of a forward-thinking company that values your contributions and supports your career growth.
