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For Companies At a Glance
- Tasks: Support daily digital tech operations and assist users with ServiceNow and asset management.
- Company: Join a global business with a collaborative culture and exciting career prospects.
- Benefits: Flexible work-from-home options and opportunities for professional development.
- Why this job: Gain hands-on experience with industry-leading tools and enhance your operational expertise.
- Qualifications: Experience with ServiceNow, strong communication skills, and a customer-focused mindset.
- Other info: Dynamic environment with international collaboration and a commitment to continuous improvement.
The predicted salary is between 30000 - 42000 £ per year.
Join our dynamic team as a Digital Technology Specialist, where you will play a pivotal role in supporting our day-to-day digital technology operations. You will be an essential point of contact for ServiceNow, asset management, and prosumer inquiries, assisting end-users and internal stakeholders with excellent service and guidance.
Responsibilities
- Support daily digital technology operations, including ServiceNow administration and asset management.
- Act as the primary contact for ServiceNow, NEXT Connect, prosumer, and asset management queries.
- Assist end-users and internal stakeholders by providing clear guidance and excellent service.
- Collaborate with Service Management and cross-functional teams to enhance the ServiceNow platform.
- Maintain accurate documentation, including Standard Work Instructions and ServiceNow articles.
- Produce reports, analyse data, and contribute to continuous improvement initiatives.
- Support internal communications, complex service queries, and project work as needed.
- Ensure compliance with relevant policies and regulations.
- Perform operational tasks such as conducting prosumer surveys and analysing market feedback.
- Engage in ongoing learning and development through collaboration with international teams.
Essential Skills
- Experience in using the ServiceNow ITSM platform.
- Excellent communication and stakeholder engagement skills.
- Ability to manage queries across multiple service areas.
- Experience in maintaining technical or process documentation.
- Strong organisational and time-management skills.
- Proactive problem-solving skills.
- Collaborative mindset with experience in cross-functional teams.
- Customer-focused with a commitment to high-quality service.
- Strong understanding of IT asset management (software and hardware).
Additional Skills & Qualifications
- Experience with ServiceNow or other ITSM tools.
- Intermediate or advanced Excel proficiency.
- Experience with prosumer or other feedback tools.
- Experience in a large, global, or regulated organisation.
- Ability to support or participate in project work.
- Analytical skills for producing reports and interpreting data.
- Understanding of IT service management practices.
- Experience with Market Feedback Analyses.
- Experience in crafting internal communications.
Work Environment
This role offers a supportive work environment where you will use technologies like ServiceNow and collaborate with international teams. Enjoy the flexibility of working from home while being part of a global business.
Digital Technology Administrator in Birmingham employer: TEKsystems
Contact Detail:
TEKsystems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Technology Administrator in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Digital Technology Administrator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching common questions related to ServiceNow and asset management. Practise your answers with a friend or in front of a mirror. Confidence is key, and we want you to shine when it’s your turn to impress!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that excite you! Use our website to find roles that match your skills and interests. Tailor your approach to each application, showing why you’re the perfect fit for their team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be an awesome addition to their team!
We think you need these skills to ace Digital Technology Administrator in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Digital Technology Specialist role. Highlight your experience with ServiceNow and asset management, as well as any relevant skills that match the job description.
Show Off Your Communication Skills: Since this role involves a lot of stakeholder engagement, don’t forget to showcase your excellent communication skills in your application. Use clear and concise language to demonstrate how you can provide top-notch service.
Highlight Your Problem-Solving Abilities: We love proactive problem solvers! Include examples in your application that show how you've tackled challenges in previous roles, especially in digital technology or IT service management.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at TEKsystems
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge before the interview. Familiarise yourself with its features, functionalities, and how it integrates with asset management. Being able to discuss specific use cases or improvements you've implemented can really impress.
✨Show Off Your Communication Skills
As a Digital Technology Specialist, you'll be the go-to person for queries. Practice articulating your thoughts clearly and concisely. Consider preparing examples of how you've successfully communicated complex information to stakeholders in the past.
✨Demonstrate Your Problem-Solving Prowess
Prepare to discuss scenarios where you've tackled challenges head-on. Think about times when you've had to analyse data or feedback to improve processes. Highlighting your proactive approach will show that you're ready to contribute to continuous improvement initiatives.
✨Get Organised with Documentation
Since maintaining accurate documentation is key, come prepared with examples of how you've created or improved technical documents in previous roles. This could include Standard Work Instructions or reports. Showing your attention to detail will set you apart.
