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For Companies At a Glance
- Tasks: Provide 2nd line support and troubleshoot technical incidents in a dynamic IT environment.
- Company: Join TEKsystems, a leading tech company with a collaborative culture.
- Benefits: Competitive daily rate, hybrid work model, and opportunities for professional growth.
- Why this job: Make a real impact by supporting users and enhancing system reliability.
- Qualifications: Experience with Windows environments, Microsoft 365, and strong troubleshooting skills.
- Other info: Be part of a vibrant team in Bristol with excellent career advancement potential.
The predicted salary is between 40000 - 60000 £ per year.
Job Description
Description (Hybrid 3 Days a week onsite)
Role Overview:
We are seeking an experienced and proactive 2nd Line Engineer to join our IT team. The successful candidate will handle technical incidents, service requests, and small-scale project work from our team of 130 staff based in Bristol. This role requires strong technical knowledge of Windows client environments, Microsoft 365 services, and device/application management with Intune. The engineer will support business users across the organisation, ensuring high levels of customer service and system reliability.
Key Responsibilities:
– Provide 2nd line support for incidents and requests, ensuring timely resolution in line with SLAs.
– Troubleshoot, diagnose, and resolve issues across Windows client devices, networking, and Microsoft 365 services.
– Administer and manage Microsoft Intune for Windows endpoint deployment, configuration, compliance, and application delivery.
– Support and maintain Microsoft 365 applications, including Office, Exchange, SharePoint, Teams, and OneDrive.
– Support and maintain a range of business applications in the design and research space.
– Perform user and group administration in Microsoft Entra ID (Azure AD) and Active Directory.
– Ensure timely patching, updates, and general maintenance of the Windows desktop estate.
– Assist with onboarding and offboarding processes (hardware provisioning, account setup, access management).
– Escalate unresolved issues to senior staff or vendor support as necessary.
– Document fixes, processes, and known errors in the IT knowledge base.
– Participate in projects and system improvements, including deployments and upgrades.
– Ensure systems and services remain secure, resilient, and compliant with IT policies.
Skills
- troubleshooting
- windows
- networking
- office 365
- configuration
- application support
- server support
- service desk
- product design
- engineering
- intune
- ticket resolution
- change management
- active directory
- Systems engineering
Employee Value Proposition
BAU
Job Title: 2nd Line Support
Location: Bristol, UK
Rate/Salary: 200.00 – 250.00 GBP Daily
Job Type: Contract
Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at https://www.allegisgroup.com/en-gb/privacy-notices.
To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to https://www.allegisgroup.com/en-gb/privacy-notices.
We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at https://www.allegisgroup.com/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
2nd Line Support - TEKsystems employer: TEKsystems
Contact Detail:
TEKsystems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support - TEKsystems
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of Windows client environments and Microsoft 365 services. The more confident you are in these areas, the better you'll perform during interviews.
✨Tip Number 2
Practice your troubleshooting skills! Think of common issues you might face in a 2nd line support role and how you'd resolve them. This will help you stand out when discussing your experience with potential employers.
✨Tip Number 3
Network like a pro! Connect with current employees at TEKsystems or similar companies on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can be a game-changer in landing that job.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly, and it shows you're serious about joining our team. Plus, it helps us keep track of your application better!
We think you need these skills to ace 2nd Line Support - TEKsystems
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line Support role. Highlight your experience with Windows client environments, Microsoft 365 services, and any relevant troubleshooting skills. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can contribute to our team. Keep it concise but impactful – we love a good story!
Show Off Your Technical Skills: In your application, don’t forget to showcase your technical know-how, especially with tools like Intune and Microsoft 365. We’re keen on seeing how you’ve used these in past roles to solve problems and support users.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at TEKsystems
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows client environments and Microsoft 365 services. Be ready to discuss how you've handled troubleshooting and support in previous roles, as this will show your expertise and confidence.
✨Showcase Your Customer Service Skills
Since this role involves supporting business users, be prepared to share examples of how you've provided excellent customer service in the past. Highlight any experiences where you resolved issues quickly and effectively, ensuring user satisfaction.
✨Familiarise Yourself with Intune
As managing Microsoft Intune is a key part of the job, make sure you understand its functionalities. If you have experience with endpoint deployment and compliance, be ready to discuss specific scenarios where you successfully managed these tasks.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific technical incidents or service requests. Think through potential scenarios related to Windows devices or Microsoft 365 applications, and outline your thought process for resolving them.
