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- Tasks: Lead the implementation of Salesforce Field Service Lightning, managing design, configuration, and data migration.
- Company: Join a leading organisation in construction and utilities, focused on optimising operations through technology.
- Benefits: Enjoy remote work flexibility and the chance to shape impactful projects in a dynamic environment.
- Why this job: Be part of a transformative project that enhances customer experience and drives business growth.
- Qualifications: Bachelor’s degree in IT or related field; Salesforce FSL certification preferred; hands-on FSL experience required.
- Other info: This is a 6-9 month contract role; UK-based applicants only.
The predicted salary is between 48000 - 72000 £ per year.
Role: Salesforce Field Service Lightning (FSL) Implementation Lead
Location: Remote
Length: 6-9 months
A leading organisation that operates in the construction and utilities sectors is driving business growth through optimising and improving their operations, systems and technology.
Technology plays a central role in delivering real impact at speed and scale with this business and in line with this, they are investing in Salesforce as their primary platform in order to streamline operations, enhance customer experience and drive growth.
The company is now expanding on their service capabilities and are embarking on a Field Service Lightning implementation. Working closely with the C-suite, they are seeking a proven FSL professional who can manage the end-to-end implementation, covering design, configuration, rollout and data migration and ensure that the platform is scalable for the future.
Responsibilities will include:
- Lead FSL requirements workshops, design scalable FSL architecture, configure Service Territories, Scheduling and Optimisation and the Field Service Mobile App.
- Build Flow automations, Implement and manage Omni-Channel routing to extend standard FSL features and integrate with CRM processes.
- Maintain integrations (eg through MuleSoft or other middleware) between Salesforce and external systems.
- Work with senior management to build the FSL product road map, drive release management, coordinate regression testing and monitor performance. Stay abreast of Salesforce releases and recommend enhancements.
- Develop training materials and deliver training sessions to the end users and business stakeholders. Provide support to aid adoption and help the team improve their FSL knowledge.
Your knowledge & skills:
- Bachelor’s degree in Computer Science, Information Technology or related field (or equivalent work experience).
- Salesforce Field Service Lightning Consultant/Service Cloud Consultant certification (desirable)
- Extensive experience of the Salesforce platform with hands-on FSL skills and leading FSL implementations.
- Development skills in Apex, LWC, FLOW, SQL and integration patterns
- Experience migrating data and processes into a single Salesforce org.
- Excellent stakeholder-management, presentation and documentation abilities.
This is an exciting, long-term opportunity to be part of an implementation project from start to finish. You must be a self-starter with a passion for innovation, continuous learning and driving business value.
Please note, sponsorship applicants cannot be considered for this client and you MUST be based in the UK.
If you meet the above requirements, and are interested to find out more information, apply with your CV and one of the team will be in touch
FSL Implementation Lead employer: TekSelect
Contact Detail:
TekSelect Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FSL Implementation Lead
✨Tip Number 1
Familiarise yourself with the latest Salesforce Field Service Lightning features and updates. Being knowledgeable about recent enhancements will not only help you in interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals in the Salesforce community, especially those who have experience with FSL implementations. Engaging in discussions or attending webinars can provide insights and potentially lead to referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples of your past FSL projects during interviews. Highlight your role in the implementation process, the challenges you faced, and how you overcame them to showcase your problem-solving skills.
✨Tip Number 4
Research the company’s operations in the construction and utilities sectors. Understanding their business model and how Salesforce FSL can enhance their service capabilities will allow you to tailor your responses and show genuine interest in their goals.
We think you need these skills to ace FSL Implementation Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Salesforce Field Service Lightning and any relevant certifications. Use keywords from the job description to demonstrate that you meet the specific requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for innovation and continuous learning. Mention specific projects where you've successfully led FSL implementations and how they align with the company's goals.
Highlight Technical Skills: Clearly outline your technical skills in Apex, LWC, FLOW, and SQL. Provide examples of how you've used these skills in past roles, especially in relation to data migration and integration with external systems.
Showcase Stakeholder Management: Include examples of your stakeholder management experience. Describe situations where you've effectively communicated with senior management and delivered training sessions, as this is crucial for the role.
How to prepare for a job interview at TekSelect
✨Showcase Your FSL Expertise
Make sure to highlight your hands-on experience with Salesforce Field Service Lightning. Be prepared to discuss specific projects where you led implementations, focusing on the challenges you faced and how you overcame them.
✨Demonstrate Stakeholder Management Skills
Since this role involves working closely with senior management, be ready to provide examples of how you've effectively managed stakeholders in previous roles. Discuss your approach to communication and collaboration.
✨Prepare for Technical Questions
Expect technical questions related to Apex, LWC, FLOW, and data migration processes. Brush up on these topics and be ready to explain your development skills and integration patterns clearly.
✨Emphasise Continuous Learning
This role requires a passion for innovation and continuous learning. Share any recent training or certifications you've pursued, especially related to Salesforce updates or new features, to demonstrate your commitment to staying current in the field.
