At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer experiences in our new London store.
- Company: Join Tekla, a luxury brand redefining modern retail in Marylebone.
- Benefits: Full-time role with opportunities for professional growth and development.
- Other info: Dynamic environment with a focus on teamwork and brand excellence.
- Why this job: Be part of a significant milestone and shape our presence in a key global city.
- Qualifications: 3+ years in premium retail management and a passion for client relationships.
The predicted salary is between 36000 - 60000 £ per year.
Tekla is seeking an experienced Store Manager to lead our first store outside our home market, opening in Marylebone, London. This is a significant milestone for the brand and a unique opportunity to shape our presence in a key global city.
Reporting directly to the Commercial & Merchandising Director, you will play a key role in Tekla's growth by leading the operational, financial and commercial aspects of our first international retail store, making a direct contribution to its success.
Our ideal candidate is proactive, client-oriented, and motivated to work in an ambitious environment where we aim to redefine modern luxury. You will share your knowledge of high quality products with our customers and act as an ambassador for the brand. You should enjoy taking on responsibility, possess a natural curiosity about people's needs, and have the ability to inspire and motivate individuals and teams.
This is a full-time, on-site Store Manager role based in Marylebone, London, working closely with our Copenhagen headquarters.
Key responsibilities of the role include, but are not limited to:
- People & Client Experience
- Lead, inspire and develop the team to deliver an exceptional in-store experience and nurture long-term client relationships.
- Recruit, coach and support team members in their growth, ensuring high engagement and professional development.
- Conduct performance monitoring and development activities, including setting objectives, KPI tracking and OKR reviews.
- Drive and elevate the in-store experience while nurturing strong, lasting client relationships.
- Uphold Tekla's brand standards in visual presentation, fostering professionalism and consistency across all touchpoints.
- Commercial & Operational Performance
- Drive sales performance, take ownership of store targets and create action plans to achieve them.
- Monitor P&L, KPI's, budgets and expenses with a cost-conscious, sustainable approach.
- Review and analyse performance data, translating insights into actions that support commercial objectives.
- Identify opportunities to improve processes and systems, working with key stakeholders to implement changes.
- Plan and deliver in-store events and activations in line with the brand identity.
- Store Operations & Stock Management
- Oversee daily store operations, including staffing, scheduling and team wellbeing.
- Manage stock processes, deliveries, inventory control and effective stock-takes.
- Minimise stock loss through effective inventory management and process review.
We'd love to hear from you if you are/have:
- 3+ years' experience managing a premium or luxury retail store.
- Proven ability to lead, inspire and develop high-performing teams.
- Strong track record in clienteling and building long-term customer relationships.
- Commercially minded with experience in achieving and exceeding sales targets.
- Skilled in stock management, operational processes, and reporting.
- Organised, proactive, and comfortable working in a dynamic, fast-paced environment.
- Understanding of luxury brands, ensuring store performance aligns with commercial goals while protecting brand equity, and a keen appreciation for Tekla's visual style.
- Fluent in English, both written and spoken; additional languages are a plus.
- Flexible to work evenings and weekends as required.
Reviewing applications and conducting interviews will take place on an ongoing basis, with the aim for the successful candidate to join us in October. If you have a genuine interest in connecting with clients through retail, an appreciation for Tekla's approach and a commercial mindset, we encourage you to apply.
Store Manager - London employer: Tekla
Tekla is an exceptional employer that offers a unique opportunity for the Trade & Contracts Manager to shape and grow our trade programme in the vibrant city of London. With a strong focus on collaboration, employee development, and a commitment to quality, we provide a supportive work culture where your contributions directly impact our success. Join us to build meaningful relationships within the design and hospitality sectors while enjoying the benefits of working in one of the UK's most dynamic markets.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - London
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who might know someone at Tekla. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching Tekla's brand values and products. Show us you’re not just another candidate; demonstrate your passion for luxury retail and how you can elevate the in-store experience.
✨Tip Number 3
Practice your clienteling skills! Think of ways to build long-term relationships with customers. We want to see how you can inspire and motivate your team to deliver exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Tekla family.
We think you need these skills to ace Store Manager - London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining Tekla and shaping our presence in London. Share why you love luxury retail and how you can contribute to our brand.
Tailor Your CV:Make sure your CV is tailored to the Store Manager position. Highlight your experience in managing teams, driving sales, and building client relationships. We’re looking for someone who understands the luxury market, so don’t be shy about showcasing relevant achievements!
Be Specific with Examples:Use specific examples to demonstrate your skills and experiences. Whether it’s a successful sales strategy you implemented or a team development initiative, we want to hear about it! Concrete examples help us understand how you can make an impact at Tekla.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Tekla
✨Know the Brand Inside Out
Before your interview, dive deep into Tekla's brand values, products, and visual style. Understanding what sets them apart in the luxury market will help you articulate how you can contribute to their mission and connect with clients.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and developed teams in previous roles. Highlight specific instances where you inspired your team to achieve sales targets or enhance customer experiences, as this aligns perfectly with the Store Manager role.
✨Be Ready to Discuss Client Relationships
Think of stories that demonstrate your ability to build long-term client relationships. Be prepared to discuss how you’ve engaged customers in the past and how you plan to elevate the in-store experience at Tekla.
✨Understand Operational Excellence
Brush up on your knowledge of stock management and operational processes. Be ready to discuss how you’ve monitored P&L, set KPIs, and improved store performance, as these are crucial aspects of the Store Manager position.
