At a Glance
- Tasks: Build lasting relationships with customers and support daily store operations.
- Company: Join a luxury retail brand reimagining modern shopping experiences.
- Benefits: Full-time role with opportunities for growth in a vibrant environment.
- Other info: Evening and weekend availability is essential; a passion for our products is a must.
- Why this job: Be an ambassador for a premium brand and make every customer feel special.
- Qualifications: Experience in customer service, preferably in luxury retail, with strong communication skills.
The predicted salary is between 22000 - 28000 £ per year.
Purpose of the role
We are looking for a Retail Associate to join our London team. Our ideal candidate is warm and curious, with a natural instinct for service.
You will work in an ambitious environment where we are reimagining what modern luxury can feel like, sharing your knowledge of our products with care and acting as a true ambassador for everything Tekla stands for.
The primary location for this position is Marylebone High Street, though occasional support at our Selfridges counter, a short walk from the store, may also be required.
You should enjoy taking on responsibility and feel a genuine interest in understanding what each customer needs.
A real appreciation for our brand, paired with an eagerness to learn and to share what you know, will be at the heart of your success here.
This is a full-time position, and because of the rhythm of the store, availability during evenings and weekends is essential.
What you will do
- Every day in this role looks a little different, but you can expect to:
- Build genuine, lasting relationships with our customers, making each visit feel personal and unhurried.
- Support the store's daily operations, including sales, visual merchandising, and replenishment.
- Develop a deep understanding of our products and how to care for them.
- Work both independently and with the team to ensure the day runs smoothly and to meet our shared goals.
- Take on other ad hoc duties as and when needed.
- We would love to hear from you if you have
- Previous experience in a customer-facing role, with premium or luxury retail experience preferred.
- Experience in clienteling, from personalised follow-ups to building a loyal client base, is an advantage.
- A proactive, detail-oriented approach, with a genuine interest in helping others.
- Warmth, curiosity, and the ability to start conversations and build relationships with customers.
- Strong communication skills and the confidence to adapt to different customers.
- Availability to work weekends and evenings when required.
- A genuine appreciation for our brand and products.
Retail Associate (Full-time) in London employer: Tekla
Tekla is an exceptional employer that offers a unique opportunity for the Trade & Contracts Manager to shape and grow our trade programme in the vibrant city of London. With a strong focus on collaboration, employee development, and a commitment to quality, we provide a supportive work culture where your contributions directly impact our success. Join us to build meaningful relationships within the design and hospitality sectors while enjoying the benefits of working in one of the UK's most dynamic markets.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Associate (Full-time) in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Tekla, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Tekla!
We think you need these skills to ace Retail Associate (Full-time) in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Tekla, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Tekla and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Tekla that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Tekla
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
