At a Glance
- Tasks: Build lasting relationships with customers and support daily store operations.
- Company: Join a luxury retail brand reimagining modern shopping experiences.
- Benefits: Full-time role with opportunities for growth in a vibrant environment.
- Other info: Evening and weekend availability is essential; a passion for our products is a must.
- Why this job: Be an ambassador for a premium brand and make every customer feel special.
- Qualifications: Experience in customer service, preferably in luxury retail, with strong communication skills.
The predicted salary is between 22000 - 28000 £ per year.
Purpose of the role
We are looking for a Retail Associate to join our London team. Our ideal candidate is warm and curious, with a natural instinct for service.
You will work in an ambitious environment where we are reimagining what modern luxury can feel like, sharing your knowledge of our products with care and acting as a true ambassador for everything Tekla stands for.
The primary location for this position is Marylebone High Street, though occasional support at our Selfridges counter, a short walk from the store, may also be required.
You should enjoy taking on responsibility and feel a genuine interest in understanding what each customer needs.
A real appreciation for our brand, paired with an eagerness to learn and to share what you know, will be at the heart of your success here.
This is a full-time position, and because of the rhythm of the store, availability during evenings and weekends is essential.
What you will do
- Every day in this role looks a little different, but you can expect to:
- Build genuine, lasting relationships with our customers, making each visit feel personal and unhurried.
- Support the store's daily operations, including sales, visual merchandising, and replenishment.
- Develop a deep understanding of our products and how to care for them.
- Work both independently and with the team to ensure the day runs smoothly and to meet our shared goals.
- Take on other ad hoc duties as and when needed.
- We would love to hear from you if you have
- Previous experience in a customer-facing role, with premium or luxury retail experience preferred.
- Experience in clienteling, from personalised follow-ups to building a loyal client base, is an advantage.
- A proactive, detail-oriented approach, with a genuine interest in helping others.
- Warmth, curiosity, and the ability to start conversations and build relationships with customers.
- Strong communication skills and the confidence to adapt to different customers.
- Availability to work weekends and evenings when required.
- A genuine appreciation for our brand and products.
Retail Associate (Full-time) in London employer: Tekla
Tekla is an exceptional employer that offers a unique opportunity for the Trade & Contracts Manager to shape and grow our trade programme in the vibrant city of London. With a strong focus on collaboration, employee development, and a commitment to quality, we provide a supportive work culture where your contributions directly impact our success. Join us to build meaningful relationships within the design and hospitality sectors while enjoying the benefits of working in one of the UK's most dynamic markets.
