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- Tasks: Provide tech support, install software, and reset passwords in a friendly IT team.
- Company: Join TekGuys, a passionate tech company with a supportive environment.
- Benefits: Enjoy 25 days of annual leave, team events, and complimentary broadband!
- Why this job: Kickstart your tech career with hands-on training and mentorship from experienced professionals.
- Qualifications: GCSE Grade 5 in English and Grade 4 in Maths required; passion for IT is a must!
- Other info: Work towards a Level 3 Information Communications Technician qualification.
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Want to begin your career in a small but supportive IT Team? A friendly team who has regular social events? TekGuys has just the position for you! As a company with a passion for all things technology, this is a brilliant opportunity to begin your tech career!
Your main duties will be to communicate to internal and external customers using a range of channels including emails, phones, and Microsoft Teams, password resets, and installing new software onto PCs. You will be working alongside their current Apprentice who has almost completed his programme! This means you will be able to get first-hand support and guidance on how to successfully complete your Apprenticeship!
In this role, you’ll work towards your Level 3 Information Communications Technician qualification delivered by our expert training team at Baltic Apprenticeships.
A Typical Day in the Job:
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Provide technical support to customers both internal and external through a range of communication channels.
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Using a ticketing system to escalate and document issues.
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Testing and installing new software on PCs and laptops.
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Conducting password resets.
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Use basic connectivity for routers and ID broadband via remote connection.
Full training and support will be provided by your workplace mentor and from the Baltic team.
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Good communication skills both written and verbal
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Passionate around IT and wanting to progress within the industry.
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Ability to work as part of a team and to use your initiative to work independently.
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Excellent organisational skills.
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Grade 5 in GCSE English and Grade 4 in GCSE Maths, You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.
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£17,000 per annum.
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Monday to Friday 8:30am-5pm or 9am-5:30pm.
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25 days annual leave plus Bank Holidays!
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Team social events.
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Complimentary broadband offering to your home address., £17,000
Reference
Southampton
Postcode
SO31 1ZL
Programme
IT Apprenticeship employer: Tekguys
Contact Detail:
Tekguys Recruiting Team
yourfuture@balticapprenticeships.com
StudySmarter Expert Advice 🤫
We think this is how you could land IT Apprenticeship
✨Tip Number 1
Make sure to showcase your passion for IT during the interview. Talk about any personal projects or experiences you have that relate to technology, as this will demonstrate your enthusiasm and commitment to the field.
✨Tip Number 2
Familiarize yourself with common technical support scenarios, such as password resets and software installations. Being able to discuss these topics confidently will show that you're ready to jump into the role and contribute from day one.
✨Tip Number 3
Highlight your communication skills by preparing examples of how you've effectively communicated in previous roles or situations. This is crucial since you'll be interacting with both internal and external customers.
✨Tip Number 4
Research TekGuys and their team culture. Understanding their values and work environment will help you tailor your responses during the interview and show that you're a good fit for their supportive team.
We think you need these skills to ace IT Apprenticeship
Some tips for your application 🫡
Tailor Your Application: Make sure to customize your application to highlight your passion for IT and your desire to progress in the industry. Mention any relevant experiences or skills that align with the job description.
Highlight Communication Skills: Since good communication skills are essential for this role, provide examples of how you've effectively communicated in previous roles or projects, whether through emails, phone calls, or teamwork.
Show Enthusiasm for Learning: Express your eagerness to learn and grow within the IT field. Mention your willingness to take on challenges and how you plan to utilize the support from your workplace mentor and the Baltic team.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Tekguys
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology during the interview. Share any personal projects or experiences that highlight your interest in IT, as this will demonstrate your commitment to the field.
✨Communicate Clearly
Since the role involves communicating with both internal and external customers, practice articulating your thoughts clearly. Use examples from past experiences where you successfully communicated technical information to non-technical individuals.
✨Prepare for Technical Questions
Be ready to answer questions related to basic IT concepts, such as password resets and software installation. Brush up on common troubleshooting steps and be prepared to discuss how you would handle specific technical issues.
✨Demonstrate Teamwork Skills
Highlight your ability to work as part of a team. Share examples of how you've collaborated with others in previous roles or projects, and emphasize your willingness to learn from your mentor and colleagues.
