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- Tasks: Join a dynamic team to support and manage client applications and operating systems.
- Company: Be part of a growing company focused on innovative IT solutions.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth.
- Why this job: Work with cutting-edge technology and a diverse team while making a real impact.
- Qualifications: 4-7 years in End User Support; Bachelor's in Computer Science or equivalent experience.
- Other info: Must be a team player with excellent communication skills and a valid passport.
The predicted salary is between 36000 - 60000 £ per year.
Job Summary:
Our client is seeking an End User Support Specialist to be part of a growing and exciting team. This role will integrate, test, distribute, and support client applications and operating system software for our client’s endpoint environment. The ideal candidate will have a solid understanding and experience in endpoint engineering and be able to perform in compliance with policy guidelines and within timeframes as defined in the team’s SLAs and or project requirements.
An End User Support Specialist is responsible for the on-premises/cloud management solution to manage desktops, laptops, and mobile devices on the network or internet-based. This role will work with cloud-enabled solutions like Intune, Azure Active Directory (AD), Microsoft Endpoint Management, and other cloud services.
In this position, you’ll become part of a technically diverse team including but not limited to Service Desk Specialists, Network Engineers, System Administrators, and Database Professionals. Together this team provides IT Operations and Supports the Global Information Services team of our client.
Requirements:
- looking for 4 to 7 years experience on End User Support Specialist.
- Comparable experience working in a Microsoft Windows environment.
- Experience with Incident Management, Request Fulfillment, Knowledge Management, or Service Level Management.
- Manage Helpdesk support requests through the ticketing system (ServiceNow)
- Provide technical troubleshooting expertise to resolve various hardware and software upgrades, repairs, and support.
- Assist in New Hire Onboarding Process: Equipment Deploys, Account Creation, Imaging, Setup, and Training
- Assist in creating and maintaining documentation on Helpdesk policies and user support
- Bachelor’s Degree in Computer Science or related field of study; Experience may substitute for the Degree.
- Certifications: CompTIA A+, Microsoft Certified Profession (MCP), ServiceNow Foundational (ITSM), Microsoft AZ-900 and ITIL Foundations are also an asset
Preferred (other) Qualifications
- Experience with components included in Microsoft Endpoint Manager: Configuration Manager, Intune, Azure AD, M365, Autopilot, and Desktop Analytics.
- Preferable working in a dynamic international environment
- Excellent English verbal, written, and communication skills.
- Ability to research and develop recommendations for Service Management of specific items/scenarios.
- Ability to thrive in a challenging and rapidly changing environment.
- Team player. Must possess the ability and experience to successfully build strong relationships and earn the trust/respect of others.
- A valid passport and the ability to travel internationally without restrictions.
- Valid driver’s license and the ability to be covered under a company-sponsored vehicle insurance program
End User Support Specialist employer: Tekgence Inc
Contact Detail:
Tekgence Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Support Specialist
✨Tip Number 1
Familiarize yourself with the tools and technologies mentioned in the job description, such as Intune, Azure Active Directory, and Microsoft Endpoint Management. Having hands-on experience or relevant projects to discuss can set you apart during the interview.
✨Tip Number 2
Highlight your experience in incident management and service level management. Be prepared to share specific examples of how you've successfully resolved issues and improved processes in previous roles.
✨Tip Number 3
Showcase your ability to work in a team-oriented environment. Discuss instances where you've collaborated with other IT professionals, like Service Desk Specialists or Network Engineers, to achieve common goals.
✨Tip Number 4
Prepare to demonstrate your communication skills, especially in English. Since this role involves onboarding new hires and providing support, being able to clearly explain technical concepts to non-technical users is crucial.
We think you need these skills to ace End User Support Specialist
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities and requirements of the End User Support Specialist position. Tailor your application to highlight your relevant experience in endpoint engineering and support.
Highlight Relevant Experience: In your CV and cover letter, emphasize your 4 to 7 years of experience in end user support, particularly in a Microsoft Windows environment. Mention specific tools and technologies you've worked with, such as Intune, Azure AD, and ServiceNow.
Showcase Soft Skills: Since this role requires strong communication and teamwork skills, provide examples in your application that demonstrate your ability to work collaboratively in a diverse team and build strong relationships.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Tekgence Inc
✨Show Your Technical Expertise
Be prepared to discuss your experience with endpoint engineering and the specific tools mentioned in the job description, such as Intune, Azure AD, and Microsoft Endpoint Management. Highlight any relevant projects or challenges you've faced in these areas.
✨Demonstrate Problem-Solving Skills
Expect scenario-based questions that assess your troubleshooting abilities. Prepare examples of how you've resolved hardware and software issues in the past, particularly in a Helpdesk environment.
✨Emphasize Team Collaboration
Since this role involves working with a diverse team, be ready to share experiences where you successfully collaborated with others, such as Service Desk Specialists or Network Engineers. Highlight your ability to build strong relationships and earn trust.
✨Prepare for Behavioral Questions
Anticipate questions about how you handle stress and adapt to change, as the job requires thriving in a dynamic environment. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
