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- Tasks: Manage client relationships and drive revenue growth while ensuring customer satisfaction.
- Company: Ascent is a digital transformation business focused on solving problems through data and technology.
- Benefits: Enjoy a hybrid work model, well-being support, and professional development opportunities.
- Why this job: Join a collaborative team delivering exciting tech projects for top global brands.
- Qualifications: Experience in managing large-scale accounts and delivering digital projects is essential.
- Other info: Ascent values diversity and inclusion, ensuring everyone feels welcome.
The predicted salary is between 36000 - 60000 £ per year.
At Ascent, we are committed to protecting your privacy and handling your personal data responsibly.
Business Operations function hiring in: United Kingdom
Work Preference Option(s): Hybrid model
Welcome to an exciting opportunity where ambitious individuals are invited to join a team of inquisitive minds and supportive peers, all driven by a shared passion and diverse skills aimed at creating value for businesses through data.
About Us
Ascent is a digital transformation business dedicated to helping customers solve problems, elevate their operations, and improve existing processes. Our mission is to connect data, software, and purpose to create extraordinary outcomes. We specialise in software development, analytics, data science, IoT solutions, machine learning, DevOps optimisation, and application modernisation.
We collaborate with clients across various industries, including smart home devices, space exploration, finance, and logistics. At Ascent, we value sharp minds and foster a collaborative environment. Join us to enhance collaboration and create a positive atmosphere
About the Role
As a Client Services Manager, you have a pivotal role in the growth and expansion of Ascent. You will be the owner of customer relationships and be responsible for both revenue growth and customer satisfaction.
As a result, you will need to be able to:
Create, manage, and own client account plans, actively progressing actions and activities to achieve planned growth
- Develop and grow a healthy portfolio of clients
- Manage and proactively review account revenue forecasts and expectations
Shaping & progressing opportunities
- Develop and nurture relationships in the account to understand and identify opportunities where we can help
- Bring in relevant Ascent experts to the account to develop, shape and progress conversations on opportunities
- Proactively work through blockers to progress opportunities, including developing the right key relationships in the accounts
- Support scent delivery people to enable them to confidently engage customers in growth and expansion conversations
- Work closely with our pre-sales teams to support new business activities and ensure that opportunities are recognised and shaped
- Construct the right commercial deals reflecting the nature of the opportunity (size, scale, importance, etc)
- Creation and sign-off of statements of work and contracts
- Lead on scheduling, and ensure prompt invoicing and collections
- Develop a long-term strategic vision for your clients and use your creativity to push/trial innovative ideas
To do that, you must bring the following:
- Experience in growing, developing, and running large-scale accounts
- Practical knowledge of how to deliver large-scale digital projects and services
- Proven experience in identifying, shaping, and closing deals of £2-4m for professional services and working with client stakeholders up to board level
- Strong experience working in a digital and tech environment, ideally within a consulting business
- Strong business awareness and high commercial acumen, and motivation
- A track record of building outstanding relationships with clients at the senior (key buyer) level, including C-suite
- A demonstrable background in professional services, in a similar role
Working at Ascent
At Ascent we promote a healthy work-life balance by offering flexibility where you work. We also promote well-being and provide access to Well Being Coaches.
Your development and learning will be taken seriously, and we\’ll support your professional development with training and certification, with regular feedback and review. It is a fun, supportive and modern workplace where we really live by our company values of Empathy, Energy and Audacity! Ascent also offers a variety of benefits in each of our countries.
Ascent is an equal opportunities employer. We take intentional steps to ensure inclusion and belonging are something real here, not just something we talk about. No person will be treated less favorably because of their gender, pregnancy, and maternity status, marital or civil partnership status, sexual orientation, race, nationality, ethnic origin, age, religion or belief, or disability status. If you require any reasonable accommodation, please let us know when you apply.
If you have any questions contact our Talent Acquisition team on ta.admin@ascent.io.
For more details about life at Ascent, check out our Life Page .
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Our customers.
Ascent works with over 170 businesses in the UK, Europe and North America. From global insurance, healthcare and retail to smart home devices, space exploration and cricket – we get to work with some of the sharpest minds in the brightest businesses.
Developing an intuitive online tool for exterior landscaping design.
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Empowering the evolution of online learning for a leading global platform.
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Improving health and well-being through data transformation.
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Sparking financial literacy and empowering young investors.
RAIFFEISEN STEIERMARK
Introducing formal QA processes, optimising delivery and improving software quality.
Democratising data to engage new communities & protect the UK seabed.
THE CROWN ESTATE
Evolving a global infrastructure team into a proven Centre of Excellence for cloud.
BDO
Optimising performance & support with 360° insight into the elite Women’s game.
ENGLAND & WALES CRICKET BOARD
Digitalising orders, boosting efficiency and simplifying communication.
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Enhancing customer service with an intuitive online portal for managing insurance policies and claim processing.
GRAWE
Creating a seamless UX to simplify skin cancer risk assessments and build user trust.
SKINSCREENER
Improving experience and making life simpler for home automation customers.
HIVE
Developing an intuitive online tool for exterior landscaping design.
MEYER
Bringing on-demand to the UK’s favourite TV listing and review platform.
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Reducing cost, accelerating innovation and attracting new talent in healthcare.
PREMIER
Taking CX to the next level with AI for 200,000 members.
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Empowering the evolution of online learning for a leading global platform.
LINKEDIN LEARNING
Improving health and well-being through data transformation.
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Why join Ascent?
Joining Ascent means you’ll be involved in delivering exciting technology projects for leading global brands. You’ll be part of a growing team of super-talented people who are actively choosing to join us on our journey rather than working in big corporates.
Your voice matters at Ascent. We are always keen to hear your opinions and those ideas that come to you at 3am (some of them are definitely as good as they seemed at the time). You’ll develop your talent through our internal Academy, providing a wide range of personal development, up-skilling and cross-skilling opportunities.
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Job Post – Contact Us
Need to know more?
We’re here to answer any questions you have about this role or any others featured on the site.
If you can’t see one that’s the perfect fit for you, drop us a note and let us know what we’re missing.
At Ascent, we are committed to protecting your privacy and handling your personal data responsibly.
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Client Services Manager employer: Tekaris GmbH
Contact Detail:
Tekaris GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager
✨Tip Number 1
Familiarise yourself with Ascent's core values and mission. Understanding how we connect data, software, and purpose will help you align your approach when discussing client relationships and growth strategies during interviews.
✨Tip Number 2
Network with current or former employees of Ascent on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Client Services Manager role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed large-scale accounts and closed significant deals. Highlighting your experience in a digital and tech environment will demonstrate your fit for the role.
✨Tip Number 4
Research the industries Ascent collaborates with, such as finance and logistics. Being knowledgeable about these sectors will allow you to speak confidently about potential opportunities and challenges during your interview.
We think you need these skills to ace Client Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing client relationships and growing accounts. Use specific examples that demonstrate your success in similar roles, particularly in digital transformation or consulting.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention how your skills align with Ascent's mission of connecting data, software, and purpose. Be sure to include examples of how you've successfully managed large-scale accounts.
Showcase Relevant Skills: Emphasise your experience in digital projects, commercial acumen, and relationship-building skills. Highlight any specific achievements related to revenue growth and customer satisfaction, as these are key aspects of the Client Services Manager role.
Proofread and Edit: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Tekaris GmbH
✨Understand the Company Culture
Before your interview, take some time to research Ascent's values and culture. They emphasise empathy, energy, and audacity, so think about how your personal values align with theirs and be ready to discuss this during the interview.
✨Showcase Your Client Relationship Skills
As a Client Services Manager, building strong relationships is key. Prepare examples from your past experiences where you've successfully managed client accounts, resolved issues, or identified growth opportunities. Highlight your ability to engage with stakeholders at all levels.
✨Demonstrate Your Commercial Acumen
The role requires a strong understanding of commercial deals and revenue growth. Be prepared to discuss your experience in shaping and closing significant deals, particularly in the range of £2-4m. Use specific metrics and outcomes to illustrate your success.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to navigate challenges. Think of situations where you had to overcome blockers in client relationships or project delivery, and be ready to explain your thought process and actions taken.
