Company Description
TEK4, founded in 2002, is a Leicestershire-based engineering company that designs and manufactures advanced machining systems for global customers. The company specializes in EDM fast hole drilling, combined EDM and laser machines for hole drilling and ceramic coating ablation, laser drilling and cutting, and ECM solutions for deep STEM drilling in gas turbine components. TEK4 plans to further expand its premises in 2027 to double manufacturing capacity un addition to the US showroom & research center, as the buesiness scales to meet international demand. With an in-house team covering design, software, mechanical, electronic, and application engineering, TEK4 delivers complete process development, turnkey systems, and innovative manufacturing solutions. Applicants can learn more by visiting www.TEK4.co.uk
Role Description
The Field Service Engineer is a full-time roll who’s time will largely be spent supporting TEK4’s customers with installation, maintenance, and repair of advanced machining equipment around the world. Day-to-day responsibilities include performing diagnostic checks, troubleshooting mechanical, electrical, and software issues, and carrying out scheduled preventive maintenance on EDM, laser, and ECM systems. The role involves providing technical support at customer sites, commissioning machines, training operators on safe and efficient use, and documenting service activities in line with company procedures. The Field Service Engineer will work closely with internal engineering teams to escape complex issues, implement updates or modifications, and contribute feedback for product and process improvements. Regular travel to customer facilities, professional communication, and a strong focus on safe working practices and customer satisfaction are essential parts of the position.
Qualifications
- Demonstrated Field Service experience, including on-site installation, commissioning, and maintenance of industrial or manufacturing equipment.
- Strong Troubleshooting skills for mechanical, electrical, and control systems, with the ability to diagnose and resolve complex technical issues.
- Background in Technical Support, including remote and on-site assistance, documentation of issues, and effective collaboration with engineering teams.
- Experience performing Preventive Maintenance, following service schedules, safety procedures, and quality standards for high-precision machinery.
- Proven Customer Service capabilities, including clear communication, professional demeanor, and the ability to build and maintain positive client relationships.
- Relevant technical qualification, such as an apprenticeship or diploma/degree in mechanical, electrical, or mechatronic engineering (or equivalent practical experience).
- Ability to read technical drawings and service manuals; familiarity with CNC, EDM, laser, or ECM machinery is an advantage.
- Comfort with using diagnostic software, basic IT tools, and preparing accurate service reports.
- Willingness to travel to customer sites, hold a valid drivers licence and passport
Compensation Package
- TEK4 offers an attractive compensation package including company vehicle (electric option), pension contributions as well as domestic and overseas travel payments.
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Field Service Engineer in Leicester employer: TEK4
TEK4 in Leicester is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. Employees benefit from comprehensive training and development opportunities, fostering personal and professional growth while working with cutting-edge technologies in advanced machining systems. The supportive culture encourages teamwork and creativity, making it a rewarding place for those passionate about engineering and technology.
