At a Glance
- Tasks: Support community housing officers in tackling anti-social behaviour and tenancy breaches.
- Company: Teign Housing, a purpose-driven organisation creating safe and thriving communities.
- Benefits: Generous leave, pension contributions, flexible working, and professional development opportunities.
- Other info: Join a supportive team culture with excellent career progression and training opportunities.
- Why this job: Make a real difference in people's lives while developing your career in housing management.
- Qualifications: Experience in housing management and anti-social behaviour, with strong communication skills.
The predicted salary is between 29318 - 35834 £ per year.
At Teign Housing, we are driven by a simple but powerful mission: to provide good-quality homes for our residents and rewarding, flexible careers for our people. As a thriving social landlord with over 200 dedicated professionals, we proudly own and manage more than 4,000 homes across Teignbridge, the South Hams, East Devon, Mid Devon, West Devon, and Exeter. We don’t just offer housing; we create communities. Our commitment goes beyond bricks and mortar. We deliver high-quality homes and personalised support that empower individuals and families to thrive.
When you join Teign Housing, you will be part of a purpose-driven organisation making a real difference every day. We offer:
- Meaningful work that positively impacts people's lives and communities
- A supportive, collaborative team environment
- Opportunities for career progression and development
- Flexible working options where possible
- A strong, values-based culture
We are looking for an experienced and committed Senior Community Enforcement Advisor to join our team and play a key role in creating safe, respectful and thriving communities for our residents. In this role, you will provide specialist advice and support to our Community Housing Officers (CHOs) and Community Housing Advisors (CHAs), ensuring that our Anti-Social Behaviour (ASB) Policy and Procedure is applied consistently, fairly and effectively. You will review complex cases, advise colleagues on appropriate action and take the lead in working with partner organisations and multi-agency teams to address ASB and tenancy breaches.
Hours and contract: Full-time (37 hours a week), permanent.
What You'll Be Doing:
- Provide specialist advice and guidance to CHOs and CHAs on ASB and tenancy breach cases.
- Review cases to ensure appropriate, proportionate and consistent action is being taken.
- Take the lead on complex cases and multi-agency liaison, working closely with partner agencies to achieve positive outcomes.
- Oversee action to ensure residents comply with the terms and conditions of their tenancy.
- Prepare cases for court, working closely with legal specialists and partner agencies to ensure robust evidence and documentation.
- Support the effective enforcement of tenancy conditions and appropriate escalation where required.
- Help ensure residents understand Teign Housing's role, and the role of other agencies, in tackling ASB and tenancy breaches.
- Communicate clearly with residents about enforcement processes, relevant timescales and the thresholds that need to be met before enforcement action can be taken.
- Promote and publicise Teign Housing's work in tackling ASB and tenancy breaches to residents and partner agencies.
- Ensure all work is undertaken with the highest standards of integrity, professionalism and fairness, in line with company policies and procedures.
About You:
We are looking for an experienced and committed housing professional with a strong understanding of tenancy management, Landlord and Tenant legislation and the effective management of anti-social behaviour (ASB). You will have experience of managing complex cases, tenancy enforcement and preparing cases for court action, alongside a proven ability to work collaboratively with residents, colleagues and a range of partner agencies. Ideally, you will hold, or be working towards, a relevant housing qualification at NVQ Level 3 or above and have at least two years' experience in housing management and/or ASB. You will have a sound understanding of welfare benefits, neighbourhood management and tenancy enforcement, as well as strong written and verbal communication skills. You will be organised, computer literate and comfortable using Microsoft Office applications. Above all, you will be passionate about delivering a high-quality service to residents, have a proactive approach to problem-solving and be committed to continuous learning and development. You will be adaptable, able to work independently and as part of a team, and willing to work outside normal office hours when required to meet the needs of residents and the business.
Rewards and Benefits:
As an Investor in People Platinum organisation, you will be joining a company that creates a supportive, high-performance culture. You can also expect to enjoy an excellent benefits package, including:
- 25 days annual leave plus bank holidays
- Discretionary festive leave
- Generous employer pension contribution of up to 15%, plus death in service
- Private healthcare membership (if applicable)
- Flexible, agile working
- Salary sacrifice scheme (optional)
- Reimbursement of professional membership fees
- Employer contributions towards gym membership and eye examinations for those who use computers regularly as part of their work
- Up to 25% off selected O2 airtime contracts
- Microsoft Home Use programme available
- Training opportunities
- Employee assistance programme provided by Health Assured
- Westcountry savings and loans scheme
- Recognition for long service (if applicable)
- Cycle to Work and electric vehicle schemes
- Bupa dental care (optional)
If you believe you're the right person for our Senior Community Enforcement Advisor role, apply today! Applications will be considered as they are received, so early applications are encouraged. We reserve the right to close this vacancy early, should a suitable candidate apply. Teign Housing is committed to its policy on equality and diversity, and we welcome applications from all sections of the community.
Senior Community Enforcement Advisor in Devon employer: Teign Housing
Teign Housing is an exceptional employer dedicated to creating a thriving workplace where employees can grow and develop their skills. With a strong focus on inclusivity and a values-driven culture, we offer meaningful opportunities for professional development and career progression in the beautiful location of Newton Abbot, Devon. Join us to make a real impact in shaping our future workforce while enjoying a supportive and collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Community Enforcement Advisor in Devon
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Teign Housing.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Teign Housing!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Teign Housing, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Teign Housing or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Senior Community Enforcement Advisor in Devon
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Teign Housing:Before hitting send, make sure to tailor your application specifically to Teign Housing! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Teign Housing
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
