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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer support across multiple channels.
- Company: Join a global fan experience company in the heart of Greater London.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for growth.
- Why this job: Make a real difference in customer experiences while leading a dynamic team.
- Qualifications: Experience in omni-channel support and strong customer service skills required.
- Other info: Fast-paced environment with a focus on teamwork and innovation.
The predicted salary is between 36000 - 60000 £ per year.
A global fan experience company in Greater London is seeking a Customer Solutions Manager to lead a team and ensure high service standards. This role involves engaging with customers through multiple channels and managing both general and complex inquiries.
Candidates should have:
- Experience in omni-channel support
- Proven customer service skills
- The ability to thrive in a fast-paced environment
The position is hybrid, requiring in-office work at least three days per week.
Customer Solutions Manager: Lead Omni-Channel Support (Hybrid) employer: TEG
Contact Detail:
TEG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Manager: Lead Omni-Channel Support (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Solutions Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to omni-channel support. Think about how you've handled complex inquiries in the past and be ready to share specific examples that showcase your customer service skills.
✨Tip Number 3
Show your enthusiasm for the company! Research their values and recent projects, and be sure to mention why you’re excited about the opportunity to lead a team in delivering top-notch customer experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Customer Solutions Manager: Lead Omni-Channel Support (Hybrid)
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service, especially in omni-channel support. We want to see how you've handled both general and complex inquiries in the past!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Customer Solutions Manager role. It shows us you’re genuinely interested.
Keep It Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to track your application and get back to you quickly!
How to prepare for a job interview at TEG
✨Know Your Omni-Channel Stuff
Make sure you brush up on omni-channel support strategies. Be ready to discuss how you've successfully managed customer interactions across different platforms. This shows you understand the role and can hit the ground running.
✨Show Off Your Customer Service Skills
Prepare examples of how you've handled both general and complex customer inquiries in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your proven customer service skills effectively.
✨Embrace the Fast-Paced Environment
Think about times when you've thrived under pressure. Be ready to share specific instances where you managed multiple tasks or resolved issues quickly. This will highlight your ability to adapt and succeed in a dynamic setting.
✨Hybrid Work Mindset
Since this role is hybrid, be prepared to discuss how you manage your time and productivity when working both in-office and remotely. Share any tools or strategies you use to stay organised and connected with your team.
