At a Glance
- Tasks: Provide exceptional customer service and support for exciting events in a dynamic environment.
- Company: Join Ticketek, a global leader in ticketing with a passion for innovation.
- Benefits: Enjoy 23 days annual leave, enhanced pension, and complimentary event tickets.
- Other info: Flexible hybrid working model with opportunities for career growth.
- Why this job: Be part of a collaborative team that thrives on exceeding expectations in the music industry.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 24960 - 30000 £ per year.
About Ticketek & TEG
Ticketek is a global leader in ticketing and technology with 40+ years’ experience with ticketing major international events and partnering with the world’s premier venues. We put fans and innovation at the heart of everything we do. An exciting role has become available for someone who has a passion for the events / music industry in our Ticketek UK Customer Services team based in London. Culturally we are an ambitious, innovative, commercial, fast paced environment, where our focus is on our people’s strengths and talent. This environment has been key in our success to date – one that is collaborative where our people aspire to exceed.
Every day might look a bit different however it is likely to include customer service, ticket dispatch, event related support. You will have a continuous improvement mindset, deliver timely, efficient, and effective Customer Service and Dispatch services.
Working Pattern
This is a hybrid role, with employees expected to work three days per week from the office and two days from home. The standard working hours are 9:00am to 5:00pm, Monday to Friday. Flexibility is required to support business needs, including occasional weekend event work and increased availability during peak periods such as Christmas and New Year.
The Role
Being part of our Customer Services team, you will:
- Respond to customer enquiries promptly and professionally via telephone, email, social media platforms, and Trustpilot.
- Print, prepare, and dispatch tickets for customers attending upcoming events.
- Ensure an exceptional customer experience is at the heart of all activities and interactions.
- Collaborate effectively with a wide range of internal stakeholders to support business objectives.
- Work closely with the Client Services and Marketing teams to identify opportunities to enhance the overall customer journey.
- Manage and continuously improve website FAQ content to provide customers with accurate and up-to-date information.
- Provide on-site support at events as required, including occasional weekend working.
- Demonstrate flexibility during peak periods, particularly throughout the Christmas and New Year season, to meet business and customer needs.
The Person
We're looking for someone who:
- Has excellent communication skills, with the ability to engage professionally and confidently with stakeholders at all levels.
- Is adaptable and resilient, with the ability to thrive in a fast-paced and evolving environment.
- Possesses strong problem-solving skills, capable of identifying practical solutions and implementing improvements where needed.
- Has exceptional organisational and time management skills, with the ability to manage multiple priorities and meet competing deadlines.
- Shows high attention to detail and commitment to accuracy.
- Is skilled at building rapport and developing positive relationships with customers and clients.
- Is a collaborative team player who is committed to delivering outstanding results and supporting colleagues.
- Has previous customer service experience, whether online, over the telephone, via email, or in a face-to-face environment.
- Has experience using CRM systems; knowledge of Zendesk would be advantageous.
- Has experience of using Google Applications, Meta Business Suite, and Trustpilot Business would be advantageous.
- Previous online customer service experience is desirable but not essential.
We are keen to hear from candidates with retail or in-person customer service experience who can demonstrate excellent communication skills, a passion for delivering outstanding customer service, and a willingness to learn.
So, what does Ticketek & TEG offer?
Culturally, we are ambitious, innovative and commercially driven, operating in a fast-paced environment that focuses on developing our people’s strengths and talent. This collaborative culture has been central to our success, with teams motivated to consistently exceed expectations. Our people enjoy a wealth of benefits including:
- 23 days annual leave plus Birthday leave
- Enhanced pension contributions, sick and family leave
- Complimentary tickets
- Recognition Awards
- Employee Assistance Programme
Applying for this role
At Ticketek and TEG, we are committed to fostering an inclusive and balanced workforce, supported by policies and processes that put this at the heart of our strategy. We welcome applications from all suitably qualified candidates, regardless of gender, gender identity, disability, marital or parental status, racial, ethnic or social origin, colour, religion or belief, or sexual orientation. We strive to make our recruitment process accessible and inclusive for everyone. If you require any adjustments to ensure a fair and equitable experience, please let us know when scheduling your interview.
To apply for this role, please send your CV, and cover letter detailing your salary expectations to: careers@tegeurope.com. Please know you must have the right to work in the UK to be considered for this role.
Customer Services Representative (Max term contract until Feb 2027) employer: TEG
At Ticketek, we pride ourselves on being a leading employer in the events and music industry, offering a dynamic and collaborative work environment in London. Our commitment to employee growth is reflected in our extensive benefits package, including 23 days of annual leave, enhanced pension contributions, and recognition awards, all designed to support your well-being and career development. Join us to be part of a passionate team that values innovation and strives for excellence in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Representative (Max term contract until Feb 2027)
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like TEG.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like TEG. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Services Representative (Max term contract until Feb 2027)
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to TEG.
How to prepare for a job interview at TEG
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in TEG's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services TEG offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
