At a Glance
- Tasks: Help customers succeed by providing outstanding support and onboarding for our innovative software.
- Company: Join Transport Exchange Group, a rapidly growing B2B SaaS company with a vibrant culture.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and continuous professional development.
- Other info: Be part of a diverse team committed to innovation and customer satisfaction.
- Why this job: Make a real impact by helping customers maximise their experience with cutting-edge technology.
- Qualifications: Previous customer support experience and a passion for helping others are essential.
The predicted salary is between 27000 - 27000 £ per year.
Are you passionate about helping customers succeed and delivering outstanding service? Transport Exchange Group (TEG) is looking for a Customer Support & Onboarding Specialist to join our growing team. This is an exciting opportunity to work closely with customers, helping them get the most from our products while providing excellent support throughout their journey with TEG.
About Us: Transport Exchange Group (TEG) established over 25 years ago, is a rapidly growing B2B software (SaaS) company dedicated to providing cutting-edge solutions for the logistics and transportation industry. With ongoing investment in new products, we offer the excitement and innovation of a start-up coupled with the stability and benefits of an established business. We have presence in the UK, India and Ukraine.
As part of our continued growth, we're looking for customer-focused individuals who enjoy solving problems, building relationships and making a positive difference every day.
The Role: As a Customer Support & Onboarding Specialist, you will play an important role in helping customers successfully adopt and use our platforms. You will support new customers through the onboarding process and provide ongoing assistance to existing customers, ensuring they receive a professional and positive experience.
Key Responsibilities
- Customer Support
- Provide friendly, professional and timely support to customers via phone, email and ticketing systems.
- Investigate and resolve customer queries and issues efficiently.
- Escalate complex issues to the appropriate teams when required.
- Maintain accurate records of customer interactions and resolutions.
- Meet agreed service levels and customer satisfaction targets.
- Identify recurring issues and suggest improvements to processes and systems.
- Customer Onboarding
- Guide new customers through the onboarding process.
- Deliver onboarding calls, training sessions and product demonstrations.
- Help customers understand how to maximise the value of TEG's products and services.
- Monitor customer progress and proactively address any challenges.
- Support customers through account setup, system configuration and early adoption activities.
- Customer Experience
- Build strong relationships with customers and act as a trusted point of contact.
- Gather customer feedback and share insights with internal teams.
- Encourage customer engagement and adoption of new features and services.
- Contribute to initiatives that improve customer satisfaction and retention.
- Teamwork & Continuous Improvement
- Work closely with colleagues across Support, Operations, Product, Sales and Technology teams.
- Contribute ideas to improve customer journeys, processes and internal documentation.
- Stay up to date with TEG products, services and industry developments.
- Support wider business projects and initiatives where required.
Skills & Experience Required
- Previous experience in a Customer Support, Customer Service, Customer Success or Onboarding role.
- Excellent communication and interpersonal skills.
- Strong problem-solving and organisational abilities.
- Ability to manage multiple tasks and priorities effectively.
- A customer-first mindset with a genuine desire to help others.
- Comfortable using technology and learning new systems.
- Experience using CRM or ticketing systems such as Zendesk would be beneficial.
- Positive attitude, resilience and willingness to learn.
- Experience within SaaS, technology, logistics or transport industries would be advantageous but is not essential.
What we can offer you:
- 25 days paid annual leave plus bank holidays
- Christmas Shutdown
- Pension scheme
- Regular Company Events
- Critical Illness Cover
- Private Medical Insurance
- Life Assurance
- Employee Assistance Program
- Continuous Professional Development
Salary - £27,000.
Don't meet all the requirements? TEG values diverse perspectives and are committed to building an inclusive workplace. We are committed to a diverse and inclusive workforce. We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We do not accept unsolicited applications from recruiters or agencies.
If you require any reasonable adjustments to enable you to complete your application or would like us to apply reasonable adjustments when reviewing your application, please contact our HR team as soon as possible to discuss your needs.
Ready to make a difference to customers every day? Apply now and help shape the future of service at TEG.
Support Specialist employer: TEG.tech
Transport Exchange Group (TEG) is an exceptional employer that combines the innovative spirit of a start-up with the stability of an established B2B software company. With a strong focus on employee growth, TEG offers comprehensive benefits including 25 days of annual leave, private medical insurance, and continuous professional development opportunities, all within a supportive and inclusive work culture. Join us in our UK office to make a meaningful impact on customer success while enjoying regular company events and a collaborative team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Support Specialist
✨Tip Number 1
Get to know the company inside out! Research Transport Exchange Group, their products, and their culture. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be helping customers, being able to explain things clearly and concisely is key. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the TEG team.
We think you need these skills to ace Support Specialist
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for helping customers shine through. We want to see that you genuinely care about delivering outstanding service and making a positive difference in their experience.
Tailor Your Application:Make sure to customise your application to highlight relevant experiences that align with the role. Mention any previous customer support or onboarding roles you've had, and how they’ve prepared you for this position with us at TEG.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experiences.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at TEG.tech
✨Know the Company Inside Out
Before your interview, take some time to research Transport Exchange Group (TEG). Understand their products, services, and the logistics industry they operate in. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer-Centric Mindset
As a Support Specialist, your ability to connect with customers is key. Prepare examples from your past experiences where you've gone above and beyond to help a customer. Highlight your problem-solving skills and how you’ve built relationships in previous roles.
✨Practice Common Interview Questions
Anticipate questions related to customer support scenarios, such as handling difficult customers or resolving technical issues. Practising your responses can help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing training opportunities, or how success is measured in the role. This shows that you’re engaged and thinking about how you can contribute to TEG’s success.
