At a Glance
- Tasks: Manage and optimise AWS/Cloud environments while troubleshooting complex system issues.
- Company: Join Ticketek Entertainment Group, a leader in live experiences and fan engagement.
- Benefits: Enjoy complimentary event tickets, wellbeing discounts, and career development opportunities.
- Other info: Diverse and inclusive workplace with excellent growth potential.
- Why this job: Be part of a passionate team making unforgettable live moments happen.
- Qualifications: Experience with cloud infrastructure, scripting, and strong problem-solving skills.
The predicted salary is between 36000 - 60000 £ per year.
About Ticketek Entertainment Group
Ticketek Entertainment Group is a global fan experience company that tickets, promotes and delivers incredible live experiences that are impossible to forget. In a distracted world where nothing beats real human moments, we make life better live!
About the Role
We are hiring two System Engineers to join TEG's growing Technology department. In this role, you will be responsible for identifying and resolving issues in production and working with the wider engineering community to ensure we chase down and mitigate areas of risk. (Please note: Candidates can apply from our office locations in Bristol or London)
- Proactively monitoring and managing our AWS/Cloud production environments and reacting swiftly to prevent or reduce customer visible impact
- Escalation and communication of production issues to key stakeholders
- Troubleshooting, reproducing, and mitigating complex system and infrastructure issues within the AWS environment
- Incident management of high severity issues impacting our sites and services 24x7
- Developing and implementing automation and tooling (e.g., leveraging CloudFormation, Ansible, or Terraform) in collaboration with the Site Reliability Engineering team to improve cloud management processes
- Working on the engineering team backlog
- Supporting service prior to go-live through pre-launch reviews
- Providing technical support for internal products, requiring strong investigation, analysis, and resolution skills
- Monitoring and checking of systems
- Execution of daily system operations tasks, including maintenance and optimisation of the cloud infrastructure
- Deployment, configuration, and management of cloud-native or updated solutions, utilizing Gitlab CICD
As a member of our Technology team, you will be working closely with the Development team and business units to deliver a high level of support and service.
About You
Essential experience & skills
- Strong troubleshooting, problem-solving, and investigative skills applied across diverse operating systems and networked environments
- Extensive experience operating and managing critical cloud infrastructure and production environments
- Experience of working in an agile environment to deliver software
- Knowledge and practical experience with scripting (including Shell scripting and Python) for automation and system management
- Experience working in a Microsoft stack environment including Windows Server Operating system, Internet Information Services (IIS), Active Directory (AD) and database servers such as Microsoft SQL Server
- Operating knowledge of UNIX or Linux, including proficiency in Shell scripting and Python scripting for automated task scheduling and infrastructure management
- Demonstrated experience with Amazon Web Services (AWS), specifically in managing core services (e.g., EC2, VPC, S3)
- Sound knowledge of basic networking such as IPs, TCP/IP and Firewall
- Proficient in quickly learning new technologies and ability to analyze business needs and recommend effective solutions
- Excellent verbal and written communication skills
Desirable Experience & Skills
- Proven experience in Incident Management for high-severity issues, preferably within a large-scale production environment
- Experience working within GCP
- Experience utilizing CI/CD tools (such as Gitlab CICD or Jenkins) to streamline cloud deployments
- Experience managing or administering specialized databases, particularly cloud-native services like DynamoDB and Snowflake
- Experience working effectively in a demanding and fast-paced production environment
- Expertise with logging, monitoring, and Application Performance Monitoring (APM) tools used for proactive system health checks
Benefits
- Complimentary event tickets
- Birthday and volunteering leave
- Wellbeing discounts & flu vaccinations
- Paid parental leave & free employee support (EAP)
- Global rewards and recognition
- Learning, development & career pathways
- A diverse, inclusive, and passionate team
Equal Opportunities
TEG is an equal opportunity employer committed to embrace diversity, respect, and care for our people and communities. If there are any adjustments that need to be made to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview.
*Only direct applications will be considered. No recruiters please*
Cloud Engineer in London employer: TEG Pty Ltd
At Ticketek UK, we pride ourselves on being an exceptional employer that values customer service and teamwork. Our hybrid work model promotes a healthy work-life balance, while our vibrant London office fosters collaboration and innovation among employees. With ample opportunities for professional growth and a commitment to creating memorable experiences for fans, joining our team means being part of a dynamic environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Cloud Engineer in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Ticketek Entertainment Group on LinkedIn. A friendly chat can give us insider info and might just get your application noticed.
✨Tip Number 2
Show off your skills in action! If you’ve got a GitHub or personal project showcasing your cloud engineering prowess, share it during interviews. It’s a great way to demonstrate your hands-on experience.
✨Tip Number 3
Prepare for the technical grilling! Brush up on AWS services and incident management scenarios. We want to see how you tackle real-world problems, so be ready to discuss your troubleshooting strategies.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application lands directly in the right hands. Plus, it shows you’re genuinely interested in joining our team at Ticketek.
We think you need these skills to ace Cloud Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Cloud Engineer role. Highlight your experience with AWS, troubleshooting skills, and any relevant automation tools you've used. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with our needs. Keep it concise but engaging – we love a good story!
Showcase Your Technical Skills:Don’t forget to mention your technical skills in your application. Whether it's your experience with scripting or managing cloud infrastructure, we want to know what you bring to the table. Be specific and give examples!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at TEG Pty Ltd
✨Know Your Cloud Stuff
Make sure you brush up on your AWS knowledge, especially the core services like EC2, VPC, and S3. Be ready to discuss how you've managed cloud infrastructure in the past and any specific challenges you've faced.
✨Show Off Your Troubleshooting Skills
Prepare examples of complex system issues you've resolved. Think about the steps you took to troubleshoot and mitigate these problems, and be ready to explain your thought process during the interview.
✨Get Familiar with Automation Tools
Since automation is key in this role, be prepared to talk about your experience with tools like CloudFormation, Ansible, or Terraform. If you have any personal projects or examples where you've implemented these tools, share them!
✨Communicate Clearly
Strong communication skills are essential, especially when dealing with production issues. Practice explaining technical concepts in simple terms, as you'll need to communicate effectively with both technical and non-technical stakeholders.
