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- Tasks: Lead a team to deliver top-notch customer service across phone, email, and social media.
- Company: Join a global fan experience company that values customer engagement.
- Benefits: Enjoy annual leave, free tickets, and enhanced pension contributions.
- Why this job: Make a difference in customer experiences while working in a hybrid model.
- Qualifications: Experience in Omni-channel support and strong problem-solving skills.
- Other info: Flexible work environment with opportunities for growth and occasional weekend shifts.
The predicted salary is between 36000 - 60000 £ per year.
A global fan experience company is seeking a Customer Solutions Manager in Greater London. The role involves leading a team to ensure high service standards by engaging with customers via phone, email, and social media.
Candidates should have experience in Omni-channel support and strong problem-solving skills.
Benefits include:
- Annual leave
- Complimentary tickets
- Enhanced pension contributions
The position operates on a hybrid work model with occasional weekend work required.
Customer Solutions Manager — Hybrid, Multichannel Support employer: TEG Pty Ltd
Contact Detail:
TEG Pty Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Manager — Hybrid, Multichannel Support
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer solutions and omni-channel support. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Use real-life examples where you turned a challenging situation into a success story. This will demonstrate your capability to handle customer issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Solutions Manager — Hybrid, Multichannel Support
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let us see your enthusiasm for delivering top-notch customer service. Share specific examples of how you've gone above and beyond to solve customer issues in previous roles.
Highlight Your Omni-channel Expertise: Make sure to emphasise your experience with various communication channels like phone, email, and social media. We want to know how you've successfully managed customer interactions across these platforms.
Demonstrate Problem-Solving Skills: We love a good problem-solver! Include instances where you've tackled challenging situations and turned them into positive outcomes for customers. This will show us you're the right fit for our team.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at TEG Pty Ltd
✨Know Your Omni-Channel Support
Make sure you brush up on your omni-channel support knowledge. Be ready to discuss how you've successfully managed customer interactions across various platforms like phone, email, and social media. Share specific examples that highlight your problem-solving skills in these scenarios.
✨Showcase Your Leadership Skills
As a Customer Solutions Manager, you'll be leading a team. Prepare to talk about your leadership style and how you've motivated your team in the past. Think of instances where you’ve improved service standards or resolved conflicts within your team.
✨Understand the Company Culture
Research the company’s values and culture. This will help you align your answers with what they’re looking for. Be ready to explain why you want to work for them specifically and how you can contribute to enhancing the fan experience.
✨Prepare for Weekend Work Questions
Since the role requires occasional weekend work, be prepared to discuss your availability and flexibility. Show enthusiasm for the role by explaining how you manage work-life balance while being committed to providing excellent customer service.
