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For Companies At a Glance
- Tasks: Welcome new clients and guide them to success on our platform.
- Company: Join a rapidly growing B2B software company in logistics and transportation.
- Benefits: Enjoy 25 days leave, private medical insurance, and regular company events.
- Why this job: Make a real impact by delivering exceptional customer experiences from day one.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Be part of a diverse team committed to innovation and inclusivity.
The predicted salary is between 30000 - 48000 £ per year.
Are you passionate about delivering exceptional customer experiences and helping new clients see real value from day one? Transport Exchange Group (TEG) is looking for a proactive and people-focused Customer Onboarding Specialist to join our growing Customer Operations team. You will be at the front line of welcoming new members, guiding them through activation, and setting them up for long-term success on our platform.
About Us: Transport Exchange Group, established 25 years ago, is a rapidly growing B2B software (SaaS) company dedicated to providing cutting-edge solutions for the logistics and transportation industry. With ongoing investment in new products, we offer the excitement and innovation of a start-up coupled with the stability and benefits of an established business. We have presence in the UK, India and Ukraine.
What You’ll Be Doing:
- Be the first point of contact for new members, delivering a best-in-class onboarding experience.
- Guide new customers through welcome calls, account activation, and tailored training.
- Support members in achieving a fast return on their investment with our platform.
- Manage daily onboarding tickets through Zendesk, ensuring timely resolution.
- Deliver outbound support via phone and email, educating members on key features and best practices.
- Collaborate with internal teams to ensure a seamless handover to Customer Support.
- Continuously improve onboarding processes and contribute to the overall customer journey.
What We’re Looking For:
- Graduate/ Post Graduate Degree or relevant experience.
- Experience in a customer service or client onboarding role.
- Confident working with CRM tools (e.g. Zendesk or similar).
- Excellent communication and interpersonal skills—both written and verbal.
- Passion for customer success and a naturally proactive approach.
- Able to work towards KPIs or performance objectives.
- Great attention to detail, time management, and organisational skills.
- Resilient, solutions-focused, and eager to learn and develop.
- A true team player who thrives in a collaborative environment.
Don’t meet all the requirements? TEG values diverse perspectives and is committed to building an inclusive workplace. We are committed to a diverse and inclusive workforce. We are an equal opportunities employer and welcome applications from individuals of all backgrounds.
What we can offer you:
- 25 days paid annual leave plus bank holidays.
- Christmas Shutdown.
- Pension scheme.
- Regular Company Events.
- Critical Illness Cover.
- Private Medical Insurance.
- Life Assurance.
- Employee Assistance Program.
Join us in shaping the future of transportation and logistics! Apply now!
Onboarding Specialist in Swindon employer: TEG Logistics Technology
Contact Detail:
TEG Logistics Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Specialist in Swindon
✨Tip Number 1
Network like a pro! Reach out to current employees at Transport Exchange Group on LinkedIn. Ask them about their experiences and any tips they might have for the onboarding role. This can give you insider knowledge and show your genuine interest.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer onboarding. Think about how you would handle specific scenarios, like a challenging client or a technical issue. We want you to shine and show off your problem-solving skills!
✨Tip Number 3
Showcase your passion for customer success during interviews. Share examples of how you've gone above and beyond for clients in the past. This will demonstrate that you're not just looking for a job, but that you genuinely care about helping customers thrive.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role. We believe this small gesture can make a big difference!
We think you need these skills to ace Onboarding Specialist in Swindon
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer success right from the start! In your application, share specific examples of how you've gone above and beyond to help customers in previous roles. This will show us that you're not just looking for a job, but you genuinely care about making a difference.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience. Use keywords from the job description, like 'onboarding' and 'customer experience', to demonstrate that you understand what we're looking for. This helps us see how you fit into our team!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded sentences. Make it easy for us to see your skills and experiences that align with the Onboarding Specialist role.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to the right place and allows us to process it efficiently. Plus, you'll get a feel for our company culture while you're at it!
How to prepare for a job interview at TEG Logistics Technology
✨Know the Company Inside Out
Before your interview, take some time to research Transport Exchange Group. Understand their products, values, and the logistics industry they operate in. This will not only show your enthusiasm but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As an Onboarding Specialist, your role revolves around delivering exceptional customer experiences. Prepare examples from your past roles where you successfully guided clients or resolved issues. Highlight your proactive approach and how it led to positive outcomes for customers.
✨Familiarise Yourself with CRM Tools
Since the job mentions working with tools like Zendesk, make sure you're comfortable discussing your experience with CRM systems. If you’ve used similar platforms, be ready to explain how you managed onboarding processes and supported customers effectively.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the onboarding process, team dynamics, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
