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For Companies At a Glance
- Tasks: Drive customer engagement and maximise product value through innovative marketing campaigns.
- Company: Join a rapidly growing B2B SaaS company in the logistics sector.
- Benefits: Enjoy 25 days leave, competitive salary, and continuous professional development.
- Why this job: Make a real impact in a dynamic environment with exciting tech solutions.
- Qualifications: Experience in B2B SaaS marketing and strong project management skills.
- Other info: Collaborative culture with opportunities for career growth and creativity.
The predicted salary is between 48000 - 84000 ÂŁ per year.
TEG Logistics Technology provided pay range
This range is provided by TEG Logistics Technology. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Are you a creative and data-driven marketer who loves turning product features into powerful customer stories?
Transport Exchange Group (TEG) is seeking a Customer Marketing Manager to join our growing marketing team. You will play a key role in driving customer engagement, adoption, and long-term success across our SaaS products; ensuring every customer understands, values, and maximises what TEG has to offer.
About Us
Transport Exchange Group, established 25 years ago, is a rapidly growing B2B software (SaaS) company dedicated to providing cutting‑edge solutions for the logistics and transportation industry. With ongoing investment in new products, we offer the excitement and innovation of a tech start‑up coupled with the stability and benefits of an established market leader. We have presence in the UK, India and Ukraine.
Our marketing team drives customer connection and loyalty by ensuring our members not only adopt our products but truly understand their value, and that’s where you come in.
Responsibilities
Product Campaign Management
- Lead the planning, execution, and optimisation of product launch campaigns, feature updates, and targeted rollouts.
- Develop and deliver segmented campaigns that drive awareness, product usage, and satisfaction.
- Tailor messaging to different customer personas and use cases for maximum relevance and impact.
Collaboration with Product Marketing
- Partner closely with the Product Marketing Manager to leverage product briefs, collateral, and insights.
- Ensure customer‑facing content accurately reflects product functionality and value.
Project Management & Delivery
- Oversee multiple concurrent campaigns, ensuring timely delivery and alignment with wider business objectives.
- Manage campaign timelines, approvals, and post‑campaign evaluations.
Performance Analysis
- Track, analyse, and report on campaign effectiveness using marketing metrics and dashboards.
- Present actionable insights and data‑driven recommendations to stakeholders.
Customer Insight
- Maintain a strong understanding of customer needs, behaviours, and feedback.
- Use insights to shape campaign strategy, product communication, and engagement initiatives.
Creative & Content Delivery
- Write compelling, customer‑centric copy for emails, in‑app messaging, and product announcements.
- Design basic banners and visual assets using tools like Adobe Express, ensuring all materials are engaging and on‑brand.
- Organise and execute webinars and online events to support product awareness and customer engagement.
Skills and Experience Required
- Proven experience in product marketing or customer marketing within a B2B SaaS environment.
- Customer‑focused mindset, able to empathise with users and communicate product value clearly.
- Strong project management and organisational skills, managing multiple campaigns simultaneously.
- Proficient in using marketing tools such as HubSpot, Google Analytics, Pendo, or similar.
- Excellent copywriting and communication skills, able to translate technical features into engaging, user‑friendly messages.
- Analytical ability to interpret campaign data and refine strategies based on results.
- Creative flair with a keen eye for design; ability to produce visually appealing assets for digital campaigns.
- Collaborative approach, comfortable working cross‑functionally with Product, Sales, and Customer Success teams.
- Experience in multi‑product messaging and driving customer engagement across various platforms.
- Familiarity with Adobe Express or other design tools to create campaign visuals.
- Experience using tools such as Microsoft Office, Asana, Slack, Zendesk, HubSpot, Miro, Tableau, Pendo, or Confluence.
- Previous experience organising webinars or virtual events as part of customer engagement initiatives.
Don\’t meet all the requirements? We encourage you to apply even if you don\’t meet all the criteria. Research indicates that women are often more hesitant to apply if they don’t feel they fulfil every requirement. We value diverse perspectives and welcome all qualified applicants.
What we can offer you
- 25 days paid annual leave plus bank holidays
- Christmas Shutdown
- Critical Illness Cover
- Employee Assistance Programme
- Continuous Professional Development
Compensation Package – From £60,000, dependent on experience
Working Conditions
We offer onsite working in our spacious offices in London Kings Cross. Our office amenities include fresh fruits, a coffee machine, snacks, and a stocked fridge.
Additional Information
If you require reasonable adjustments for your application or during the review process, please contact our HR team.
Transport Exchange Group is committed to a diverse and inclusive workforce. We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We do not accept unsolicited applications from recruiters or agencies.
Join us in shaping the future of transportation and logistics! Apply now!
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Customer Marketing Manager employer: TEG Logistics Technology
Contact Detail:
TEG Logistics Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Marketing Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at Transport Exchange Group on LinkedIn. A friendly chat can give you insider info and might just get your application noticed.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your previous marketing campaigns. This will help you demonstrate your experience in product marketing and customer engagement.
✨Tip Number 3
Be ready for the interview! Research TEG’s products and think about how you can drive customer engagement. Bring ideas to the table that show you understand their needs and how to meet them.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at TEG.
We think you need these skills to ace Customer Marketing Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in product marketing within a B2B SaaS environment. We want to see how your skills align with our needs, so don’t hold back on showcasing your customer-focused mindset!
Show Off Your Creativity: As a Customer Marketing Manager, creativity is key! Include examples of your previous work, like compelling copy or engaging visuals you've created. We love seeing how you can translate technical features into user-friendly messages.
Be Data-Driven: We’re all about performance analysis here at TEG. In your application, mention any experience you have with tracking and analysing campaign effectiveness. Show us how you’ve used data to refine strategies and drive customer engagement.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at TEG Logistics Technology
✨Know Your Product Inside Out
Before the interview, make sure you thoroughly understand Transport Exchange Group's SaaS products. Familiarise yourself with their features, benefits, and how they solve customer pain points. This will help you articulate how you can drive customer engagement and adoption effectively.
✨Showcase Your Campaign Management Skills
Prepare examples of past product marketing campaigns you've managed. Be ready to discuss your approach to planning, execution, and optimisation. Highlight any metrics or results that demonstrate your success in driving awareness and product usage.
✨Emphasise Your Customer-Centric Mindset
During the interview, convey your understanding of customer needs and behaviours. Share insights on how you've used customer feedback to shape marketing strategies. This will show that you can empathise with users and communicate product value clearly.
✨Be Ready to Discuss Collaboration
Since the role involves working closely with various teams, prepare to talk about your collaborative experiences. Share specific instances where you partnered with product, sales, or customer success teams to achieve common goals. This will demonstrate your ability to work cross-functionally.
