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- Tasks: Welcome new members and guide them through onboarding for long-term success.
- Company: Join Transport Exchange Group, a dynamic B2B software company transforming logistics and transportation.
- Benefits: Enjoy 25 days leave, private medical insurance, and regular company events.
- Why this job: Be part of a supportive team that values customer success and innovation.
- Qualifications: Graduate or Post Graduate degree with customer service experience required.
- Other info: We embrace diversity and are committed to an inclusive workplace.
The predicted salary is between 28800 - 48000 £ per year.
Are you passionate about delivering exceptional customer experiences and helping new clients see real value from day one? Transport Exchange Group (TEG) is looking for a proactive and people-focused Customer Onboarding Specialist to join our growing Customer Operations team. You will be at the front line of welcoming new members, guiding them through activation, and setting them up for long-term success on our platform.
About Us: Transport Exchange Group, established 25 years ago, is a rapidly growing B2B software (SaaS) company dedicated to providing cutting-edge solutions for the logistics and transportation industry. With ongoing investment in new products, we offer the excitement and innovation of a start-up coupled with the stability and benefits of an established business. We have presence in the UK, India and Ukraine.
What You’ll Be Doing:
- Be the first point of contact for new members, delivering a best-in-class onboarding experience.
- Guide new customers through welcome calls, account activation, and tailored training.
- Support members in achieving a fast return on their investment with our platform.
- Manage daily onboarding tickets through Zendesk, ensuring timely resolution.
- Deliver outbound support via phone and email, educating members on key features and best practices.
- Collaborate with internal teams to ensure a seamless handover to Customer Support.
- Continuously improve onboarding processes and contribute to the overall customer journey.
What We’re Looking For:
- Graduate or Post Graduate Degree.
- Experience in a customer service or client onboarding role.
- Confident working with CRM tools (e.g. Zendesk or similar).
- Excellent communication and interpersonal skills—both written and verbal.
- Passion for customer success and a naturally proactive approach.
- Able to work towards KPIs or performance objectives.
- Great attention to detail, time management, and organisational skills.
- Resilient, solutions-focused, and eager to learn and develop.
- A true team player who thrives in a collaborative environment.
Don’t meet all the requirements? TEG values diverse perspectives and is committed to building an inclusive workplace. We are committed to a diverse and inclusive workforce. We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We do not accept unsolicited applications from recruiters or agencies.
If you require any reasonable adjustments to enable you to complete your application or would like us to apply reasonable adjustments when reviewing your application, please contact our HR team as soon as possible to discuss your needs.
What we can offer you:
- 25 days paid annual leave plus bank holidays.
- Christmas Shutdown.
- Pension scheme.
- Regular Company Events.
- Critical Illness Cover.
- Private Medical Insurance.
- Life Assurance.
- Employee Assistance Program.
Join us in shaping the future of transportation and logistics! Apply now!
Contact Detail:
TEG Logistics Technology (Transport Exchange Group) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Specialist
✨Tip Number 1
Familiarise yourself with the logistics and transportation industry. Understanding the challenges and needs of this sector will help you connect better with new clients and demonstrate your value as an Onboarding Specialist.
✨Tip Number 2
Brush up on your CRM skills, particularly with tools like Zendesk. Being proficient in these systems will not only make you more efficient but also show that you're ready to hit the ground running.
✨Tip Number 3
Prepare to showcase your communication skills. Since you'll be the first point of contact for new members, practice articulating complex information clearly and concisely to ensure a smooth onboarding experience.
✨Tip Number 4
Demonstrate your proactive approach by thinking of ways to improve the onboarding process. Come up with ideas or examples from past experiences that highlight your ability to enhance customer journeys.
We think you need these skills to ace Onboarding Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Onboarding Specialist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service or client onboarding roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to deliver exceptional customer experiences.
Write a Tailored Cover Letter: In your cover letter, express your passion for customer success and your proactive approach. Mention specific examples of how you've helped clients achieve their goals in previous roles, and explain why you want to work with Transport Exchange Group.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Onboarding Specialist role.
How to prepare for a job interview at TEG Logistics Technology (Transport Exchange Group)
✨Show Your Passion for Customer Success
Make sure to express your enthusiasm for helping customers succeed. Share examples from your past experiences where you went above and beyond to ensure a positive onboarding experience.
✨Familiarise Yourself with the Company and Its Products
Research Transport Exchange Group and understand their platform and services. Being knowledgeable about their offerings will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of specific scenarios where you successfully handled challenges in previous roles, especially in onboarding or customer support.
✨Highlight Your Communication Skills
As an Onboarding Specialist, excellent communication is key. Be ready to showcase your verbal and written communication skills during the interview, perhaps by discussing how you would explain complex features to new users.
