Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome new clients and guide them through activation for long-term success.
- Company: Join Transport Exchange Group, a dynamic B2B software company transforming logistics and transportation.
- Benefits: Enjoy 25 days leave, private medical insurance, and regular company events.
- Why this job: Be part of a supportive team that values customer success and innovation.
- Qualifications: Experience in customer service, excellent communication skills, and a proactive attitude required.
- Other info: TEG embraces diversity and is committed to an inclusive workplace.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about delivering exceptional customer experiences and helping new clients see real value from day one? Transport Exchange Group (TEG) is looking for a proactive and people-focused Customer Onboarding Specialist to join our growing Customer Operations team. You will be at the front line of welcoming new members, guiding them through activation, and setting them up for long-term success on our platform.
About Us: Transport Exchange Group, established 25 years ago, is a rapidly growing B2B software (SaaS) company dedicated to providing cutting-edge solutions for the logistics and transportation industry. With ongoing investment in new products, we offer the excitement and innovation of a start-up coupled with the stability and benefits of an established business. We have presence in the UK, India and Ukraine.
What You’ll Be Doing
- Be the first point of contact for new members, delivering a best-in-class onboarding experience
- Guide new customers through welcome calls, account activation, and tailored training
- Support members in achieving a fast return on their investment with our platform
- Manage daily onboarding tickets through Zendesk, ensuring timely resolution
- Deliver outbound support via phone and email, educating members on key features and best practices
- Collaborate with internal teams to ensure a seamless handover to Customer Support
- Continuously improve onboarding processes and contribute to the overall customer journey
What We’re Looking For
- Experience in a customer service or client onboarding role
- Confident working with CRM tools (e.g. Zendesk or similar)
- Excellent communication and interpersonal skills—both written and verbal
- Passion for customer success and a naturally proactive approach
- Able to work towards KPIs or performance objectives
- Great attention to detail, time management, and organisational skills
- Resilient, solutions-focused, and eager to learn and develop
- A true team player who thrives in a collaborative environment
TEG values diverse perspectives and is committed to building an inclusive workplace. We are committed to a diverse and inclusive workforce. We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We do not accept unsolicited applications from recruiters or agencies. If you require any reasonable adjustments to enable you to complete your application or would like us to apply reasonable adjustments when reviewing your application, please contact our HR team as soon as possible to discuss your needs.
What we can offer you:
- 25 days paid annual leave plus bank holidays
- Christmas Shutdown
- Pension scheme
- Regular Company Events
- Critical Illness Cover
- Private Medical Insurance
- Life Assurance
- Employee Assistance Program
Join us in shaping the future of transportation and logistics! Apply now!
Onboarding Specialist employer: TEG Logistics Technology (Transport Exchange Group)
Contact Detail:
TEG Logistics Technology (Transport Exchange Group) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Specialist
✨Tip Number 1
Familiarise yourself with the Transport Exchange Group's platform and its features. Understanding the product inside out will not only help you during the onboarding process but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your communication skills, especially in a customer service context. Practising how to explain complex concepts in simple terms can be a game-changer when guiding new clients through their onboarding journey.
✨Tip Number 3
Get comfortable with CRM tools like Zendesk. If you have experience with similar platforms, make sure to highlight that in conversations, as it shows you're ready to hit the ground running.
✨Tip Number 4
Showcase your proactive approach by preparing examples of how you've successfully helped customers in the past. This will illustrate your passion for customer success and your ability to contribute positively to the team.
We think you need these skills to ace Onboarding Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Onboarding Specialist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service or onboarding roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to deliver exceptional customer experiences.
Write a Tailored Cover Letter: In your cover letter, express your passion for customer success and your proactive approach. Mention specific examples of how you've helped clients achieve their goals in previous roles, and explain why you want to work for Transport Exchange Group.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Onboarding Specialist role.
How to prepare for a job interview at TEG Logistics Technology (Transport Exchange Group)
✨Show Your Passion for Customer Success
Make sure to express your enthusiasm for delivering exceptional customer experiences. Share examples from your past roles where you went above and beyond to help clients, as this aligns perfectly with the values of Transport Exchange Group.
✨Familiarise Yourself with CRM Tools
Since the role involves working with tools like Zendesk, it’s a good idea to brush up on your knowledge of these platforms. Be prepared to discuss any relevant experience you have and how you’ve used such tools to enhance customer onboarding.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of specific scenarios where you successfully managed onboarding or resolved customer issues, and be ready to share those stories.
✨Demonstrate Team Collaboration Skills
As a Customer Onboarding Specialist, you'll need to work closely with various teams. Highlight your experience in collaborative environments and provide examples of how you’ve contributed to team success in previous roles.
