At a Glance
- Tasks: Support businesses in a vibrant innovation hub and manage customer journeys.
- Company: Teesside University, a key player in the Tees Valley's innovation economy.
- Benefits: Competitive salary, hybrid working, generous holiday entitlement, and personal development support.
- Other info: Join a thriving community of innovators and entrepreneurs at Teesside University.
- Why this job: Make a real impact by helping businesses grow and thrive in a dynamic environment.
- Qualifications: Strong organisational skills, customer service experience, and facilities management knowledge.
The predicted salary is between 31236 - 35608 £ per year.
Are you passionate about supporting businesses to grow and thrive? Teesside University is seeking an enthusiastic and proactive Business Support and Facilities Officer to play a key role within Victoria Road, a vibrant innovation and enterprise hub at the heart of the Tees Valley Investment Zone. The successful candidate will help create an outstanding environment for ambitious businesses, entrepreneurs and innovators while supporting the delivery of services that enable companies to access the University's research, innovation and business growth expertise.
Acting as the first point of contact for existing and prospective tenants, you will manage the customer journey from initial enquiry through to occupancy, ensuring businesses receive an exceptional experience throughout their time within the facility. You will oversee the day-to-day operation of the building, working closely with tenants, University colleagues and service providers to maintain high-quality facilities, maximise occupancy and foster a thriving innovation community.
A key part of the role will be building strong relationships with businesses and helping them connect with the University's wider research, innovation and enterprise support offer. By understanding business needs and opportunities, you will support companies to access expertise, facilities, funding opportunities and collaborative innovation activities designed to help them innovate, grow and create economic impact across the Tees Valley.
We are looking for someone with excellent organisational and communication skills, a strong customer-service ethos and experience of delivering high-quality operational, business support, facilities or events services. You will be confident managing multiple priorities, building professional relationships with a wide range of stakeholders and taking ownership of creating a welcoming and professional environment. Experience of facilities management, CRM systems, business support or stakeholder engagement would be particularly beneficial.
This is an exciting opportunity to contribute to one of the region's key innovation assets, supporting businesses at every stage of their journey and helping to strengthen the Tees Valley's growing innovation economy. Join us and help build a thriving community where businesses, entrepreneurs and innovators can connect, collaborate and grow.
Funding has been allocated for this position until March 2029, however, as the funding is reviewed on an annual basis, the appointee will be issued a fixed term contract for a 12 month period. Please be advised that due to the minimum salary thresholds imposed by the UKVI, this post will not qualify for university sponsorship under the Skilled Worker visa route.
Please note that the University may ask you to participate in a number of selection activities as part of the recruitment process for this vacancy. If you are shortlisted, your interview will take place in person, on campus. Interviews will take place on 17 September 2026.
What we offer you:
- A holiday entitlement of 185 hours (25 days), increasing to 28 and 30 days after 3- and 5-years’ service respectively, plus bank holidays (pro rata for fractional posts).
- Additional leave over the Christmas and New Year period during the Christmas closure.
- Special leave to support a range of circumstances.
- Hybrid working arrangements: 60 percent On Campus 40 percent Working from home.
- A variety of provision to support staff with personal development and recognition.
- A range of family friendly benefits.
- An employee benefits platform which provides discounts with 350+ retailers and access to health and wellbeing resources.
More information about our benefits and an employee benefits brochure can be found here.
Business Support and Facilities Officer employer: Teesside University
Teesside University is an exceptional employer, offering a supportive work environment that prioritises student wellbeing and engagement. As a Warden Team Lead, you will gain invaluable experience in student support while working alongside dedicated professionals who are committed to fostering a positive community. With flexible hours and opportunities for personal growth, this role is perfect for those looking to make a meaningful impact in the lives of students.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support and Facilities Officer
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✨Get Creative with Your Availability
When targeting part-time positions, be flexible with your availability. Highlight specific hours you can work, and consider applying for roles that might have unconventional hours – managers at Teesside University might appreciate your willingness to adapt!
✨Demonstrate Your Analytical Skills
Showcase your proficiency in business intelligence tools through a personal project or Kaggle competitions. Incorporate this into your conversations and interviews – it's a great way to impress Teesside University and stand out from the crowd.
We think you need these skills to ace Business Support and Facilities Officer
Some tips for your application 🫡
Show Off Your Analytical Skills:In the business intelligence field, your ability to analyse and interpret data is key. Make sure your CV highlights any relevant projects or coursework where you’ve used data analysis tools, and don’t forget to mention any experience with BI software like Tableau or Power BI!
Include Your Technical Skills:Employers in business intelligence are often keen on seeing a mix of technical and analytical skills. Ensure your CV includes any programming languages you know, like SQL or Python, as well as any certifications in data science or analytics that could set you apart from the crowd.
Tailor Your Cover Letter:With a part-time role, we want to see your motivation and desire for growth. Use your cover letter to explain why you're interested in this position at Teesside University, what you hope to learn, and how your background fits into their business intelligence needs.
Keep It Concise:Since this is a part-time role, hiring managers are looking for clear and direct communication. Make your CV and cover letter easy to read and to the point – highlight your key achievements and relevant experiences without fluff. We want to see the real you!
How to prepare for a job interview at Teesside University
✨Show off your analytical skills
In the world of business intelligence, they'll be keen to see how you tackle data analysis. Brush up on tools like SQL or Tableau, and be ready to discuss how you've used data to inform decisions in past work or academic projects. We want to understand your thought process, so be prepared to walk through your analytical techniques clearly.
✨Portfolio peeks
Since it's a part-time gig, your portfolio can really set you apart. Showcase projects where you've drawn insights from data or delivered impactful dashboards. We should aim to highlight not just the end product, but how you approached the problem — think about including a brief reflection on what you learned and any challenges you overcame.
✨Brush up on case studies
Be ready for some scenario-based questions that reflect real-world business problems. We might be quizzed on how to approach a specific data set to derive actionable insights. Consider rehearsing a few case studies relevant to business intelligence roles — it’ll help us think on our feet during the interview.
✨Ask about the team dynamics
Since you'll be part-time, get a feel for how the team operates and collaborates. Asking about how Business Intelligence integrates with other departments at Teesside University can show your interest in their workflow. Plus, it’ll help you understand how your role fits into the larger picture and where you can make the most impact.
