Closing Date for Applications: 22nd November 2026
Teesside Mind is seeking an experienced andcommitted individual to join our team as aSafe Haven Team Lead. This role is central tothe delivery of Redcar Safe Haven, a newlyestablished service offering a compassionatecommunity-based alternative tocomplement NHS crisis support.
Operating during evenings and weekends,the Safe Haven provides a non-clinical,welcoming environment for individualsexperiencing mental health crisis oremotional distress. The service is staffed bya multidisciplinary team including mentalhealth practitioners and peer workers.
Overview
As Team Lead, you will act as the seniorpractitioner on shift, ensuring the service isdelivered safely, effectively, and in line withorganisational standards and values. You willalso support the Manager in implementingstrategic goals and maintaining servicequality during operational hours.
This is a vital leadership role within apioneering service that places compassion,dignity, and community at the heart of crisissupport. As Team Lead, you will ensure thatindividuals in distress receive high-qualitycare and that the team operates withprofessionalism, empathy, and integrity.
Qualifications & Experience Required
- Graduate level qualification or equivalent experience in arelevant area
- Experience working in mental health, crisis support, or relatedhealth and social care settings
- Demonstrable experience of leading or supervising teams in asupport or care environment
- Proven experience of safeguarding, safety planning, and health& safety protocols
- Proven experience of providing line management support toallocated staff, for example performance management,probationary reviews, supervisions
- Health and social care qualification
- Experience supporting service development or contributing tonew service launches
- Lived experience of mental health challenges
- Experience working with marginalised or underrepresentedgroups
- Experience facilitating lived experience involvement andfeedback processes
Main Responsibilties
- Oversee the day-to-day operation of theSafe Haven during your shift, includingopening and closing procedures.
- Coordinate referrals and enquiries,ensuring timely and appropriateresponses.
- Provide leadership and supervision to theteam on shift, offering guidance,coaching, and support.
- Deliver direct support to individuals insevere distress or crisis using trauma-informed,person-centred approaches.
- Ensure the environment remains safe,calm, and welcoming.
- Maintain accurate and high-qualityrecord keeping and ensure compliancewith service protocols.
- Support the recruitment, induction, andongoing development of staff.
- Monitor team performance, conductobservations, and provide constructivefeedback.
- Promote influence and participation ofpeople with lived experience,encouraging feedback and participationin service development.
- Uphold principles of equity and inclusion,ensuring access for marginalised groupsand reducing stigma.
- Manage safeguarding concerns andincidents in accordance withorganisational policies.
- Support compliance with health &safety, safety planning, and informationgovernance requirements.
- Support the Manager in implementingservice strategy and maintaining qualitystandards.
Working Hours
22.5 hours per week. Working 3 shifts between 3:30pm and 11pm across 7 days.
Safe Haven Team Lead in Redcar employer: Teesside Mind
Teesside Mind is an exceptional employer that values its employees by fostering a supportive and collaborative work culture. With a strong focus on professional development, you will have ample opportunities to grow your skills while making a meaningful impact in the community. Located in Teesside, you will enjoy a vibrant environment that encourages innovation and teamwork, making it a rewarding place to advance your career in charity finance.
